Troubleshooting: Media - Blackberry Storm2 9550 User Manual

User Guide

Troubleshooting: Media

I cannot play a media file on a web page
Your BlackBerry® device may not support the size or file format of the song or video file.
I cannot open media files
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
Try one of the following actions:
• If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device
from the computer or turn off mass storage mode or MTP.
• If you are trying to open a media file on your computer using mass storage mode or MTP, verify that you have closed the media manager
tool of the BlackBerry® Desktop Manager.
• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that
mass storage mode or MTP is turned off on your device.
• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an
encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the
media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to
None or Security Password.
Related topics
Turn off mass storage mode or MTP, 115
I cannot save media files
Your BlackBerry® device memory or media card may not have enough memory available to save pictures.
Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a media file to your media card, delete old media files.
• In the camera options, check that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
Delete a media file or folder., 113
Delete a message, 50
My device does not recognise my media card
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
Try one of the following actions:
122
Media