Troubleshooting - Alcatel 1010X User Manual

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Troubleshooting

Before contacting the service centre, you are advised to follow the instructions
below:
• You are advised to fully charge (
• Avoid storing large amounts of data in your phone as this may affect its
performance.
• Use User Data Format and the ONE TOUCH Upgrade tool to perform
phone formatting or software upgrading, (to perform User Data format,
hold down # key while simultaneously pressing the power on/off key under
power off mode). ALL User phone data: contacts, messages and files will be
lost permanently. It is strongly advised to fully backup the phone data and
profile before doing formatting and upgrading.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery, then turn
your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset the phone or
ONE TOUCH Upgrade to upgrade software
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset the phone or
ONE TOUCH Upgrade to upgrade software
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use User Data Format to reset the phone or
ONE TOUCH Upgrade to upgrade software
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) the battery for optimal operation.
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My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery and the
charger from the box
• Clean the battery contact if it's dirty.
• Make sure your battery is inserted properly before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions (0°C to +40°C)
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service" is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 34)
• Try connecting at a later time if the network is overloaded
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see page 13, 14)
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid,
etc.)
• Make sure you have not barred outgoing calls (see page 33)
• Make sure that your phone is not in flight mode
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