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The following section offers troubleshooting tips and provides customer care,
warranty, and compliance information.
Troubleshooting
Note: Some troubleshooting tips may not be applicable depending on the display
options supported by and configured for your card.
Graphics Card Installation Troubleshooting
For more advanced troubleshooting information, contact AMD Customer Care for ATI
products at ati.amd.com.
The graphics card doesn't fit any of the motherboard slots.
The graphics card needs to be exchanged for one with a bus that matches the
motherboard.
The computer beeps and the boot process stops.
Make certain that the graphics card is properly connected to the internal power supply
and the motherboard.
No display on power up.
This may be an SBIOS issue. Replace the old card and then try these possible solutions:
1.
2.
The computer does not boot up properly.
Verify that the installation instructions were followed correctly.
Make certain that the graphics card is properly connected to the power supply and
the motherboard.
If using Windows operating system, restart your computer in Safe Mode. For
information on Safe Mode, consult the Windows documentation.
Check the system configuration utility for interrupt assignments.
© 2010 Advanced Micro Devices, Inc.
Check the motherboard manufacturer's Web site for an SBIOS update.
Turn off the on-board video.
Chapter 7
Reference
AMD Radeon™ HD 6850/6870
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Table of Contents
Troubleshooting
