Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for AMD ATI Radeon HD 5850
Summary of Contents for AMD ATI Radeon HD 5850
- Page 1 ATI Radeon™ HD 5850/5870 User Guide Part Number: 137-41675-11...
- Page 2 AMD’s product could create a situation where personal injury, death, or severe property or environmental damage may occur.
- Page 3 Important Safety Instructions Note: This product is for use only with compatible UL-listed personal computers that have installation instructions detailing user installation of this class of product. Read all instructions before beginning installation. All safety and installation instructions should be read before the product is installed or operated.
- Page 4 ATI Radeon™ HD 5850/5870 © 2009 Advanced Micro Devices, Inc.
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Page 5: Table Of Contents
ATI Radeon HD 5850/5870 Connections ........ - Page 6 CE Compliance Information ..............Electrical Safety .
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Page 7: Installation
Chapter 1 Installation For support, you will need to record the serial number and the part number for the card before installation. Installation Overview The installation of the card has slightly different procedures depending on whether you are replacing an existing card or installing a graphics card in a PC for the first time. -
Page 8: Record The Serial And Part Numbers
2 Installation Record the Serial and Part Numbers Write down the serial number and part number before installing. The serial number and 102 part number on the graphics card are required for registration and free support. They are located on a sticker on the back of the card. The emphasized numbers in bold are required for registration and free support. -
Page 9: Uninstalling The Old Driver (Windows Vista/Windows 7)
First Card for this PC 3 Uninstalling the Old Driver (Windows Vista®/ Windows 7™) Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card. 1. With the current graphics card still in the computer, close all open applications. - Page 10 4 Installation 5. Locate the appropriate bus slot and, if necessary, remove the corresponding metal backplate cover(s). Make sure all internal cables are clear of the slot. Note: If you cannot find a bus slot to match the card, you need a graphics card with the correct bus to match the motherboard.
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Page 11: Installing The Ati Catalyst Software Suite (Windows Os)
Custom installation allows you to select individual software components for installation. Tip: If the installer fails to install the driver, or you have a software conflict, you can download the latest software from ati.amd.com/support/driver.html then install it. © 2009 Advanced Micro Devices, Inc. ATI Radeon™ HD 5850/5870... - Page 12 6 Installation ATI Radeon™ HD 5850/5870 © 2009 Advanced Micro Devices, Inc.
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Page 13: Display Configuration
Chapter 2 Display Configuration This section describes how to configure the display and lists the available display connections. Configure the Display (Optional) To change the display configuration or if you are experiencing an issue with the display, do the following: Note: If you are not experiencing any troubles with the display, no adjustments are necessary. -
Page 14: Ati Radeon Hd 5850/5870 Connections
The following figure shows the display connections available on your ATI Radeon HD 5850/5870 graphics card. Note: The baseplate may not appear exactly as depicted. Figure 2–1 ATI Radeon HD 5850/5870 Display Connections DisplayPort™ connection (DP only). Carries video and audio signals to DisplayPort-compliant devices. -
Page 15: Display Configurations
(See illustration above) VGA adapter Multi-Display Support Your ATI Radeon HD 5850/5870 graphics card provides multi-display functionality through its various display connections. The graphics card can output to a maximum of three displays using the following set of connections: Two DVI-I Dual Link connections and one DisplayPort connection. - Page 16 10 Display Configuration ATI Radeon™ HD 5850/5870 © 2009 Advanced Micro Devices, Inc.
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Page 17: Ati Crossfirex Technology
Chapter 3 ATI CrossFireX™ Technology Note: These features are only available for ATI Radeon HD 5850/5870 graphics cards with ATI CrossFireX connections. ATI CrossFireX Introduction ATI CrossFireX is a multi-GPU (graphics processing unit) performance gaming platform. It enables multiple graphics processors installed in a single computer to work together to improve system performance, creating a high-performance gaming platform. - Page 18 12 ATI CrossFireX™ Technology 2. Unplug the computer power cord and disconnect the monitor cable from the back panel of the computer. Caution: To avoid possible damage to the motherboard, wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral or removing a component from the motherboard.
- Page 19 Figure 3–1 Connecting the Power Cables Power supply Existing card New card 8. Remove protection tags from the ends of the ATI CrossFireX interconnect and connect the cards. Caution: Always handle the ATI CrossFireX bridge interconnect by the connector only. Do not push or pull on the flexible cable. © 2009 Advanced Micro Devices, Inc.
- Page 20 14 ATI CrossFireX™ Technology Figure 3–2 ATI CrossFireX Bridge Interconnect Protection Tag Figure 3–3 ATI CrossFireX Installation ATI CrossFireX graphics cards Interconnect 9. Fasten the graphics cards securely to the back panel. 10. Make sure the cables are not interfering with anything inside the computer (for example, a cooling fan) and then replace the computer cover.
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Page 21: Enabling Ati Crossfirex
11. Reconnect any cables you have disconnected and plug in the computer power cord. 12. Turn on the monitor and then the computer. ATI CrossFireX must now be enabled using ATI Catalyst Control Center. Enabling ATI CrossFireX When the ATI CrossFireX configuration is detected for the first time by the ATI Catalyst display driver, ATI CrossFireX support is usually enabled automatically, and the best possible GPU combination is selected based on the hardware configuration. - Page 22 16 ATI CrossFireX™ Technology ATI Radeon™ HD 5850/5870 © 2009 Advanced Micro Devices, Inc.
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Page 23: Reference
System Requirements Hardware Minimum requirements are: Motherboard with one PCIe ×16 lane graphics slot. • AMD Athlon™ or Intel® Pentium® 4 CPU. • 1 GB RAM. • CD-ROM or DVD-ROM drive for installing software. • A 500 watt or better power supply with two 75 watt 6-pin PCIe power •... -
Page 24: Using Ati Catalyst Control Center
ATI Catalyst Control Center Overview The ATI Catalyst Control Center software provides access to the display features of your ATI Radeon HD 5850/5870. Use the software to fine-tune graphics settings, enable or disable connected display devices, and change the orientation of the desktop. -
Page 25: Accessing Ati Catalyst Control Center Help
To browse the entire help contents, from either the Help or Options ▷ Help menu, choose Help Contents. ➭ To access AMD's Web site, from either the Help or Options ▷ Help menu, choose Go to ATI.com. Troubleshooting Graphics Card Installation Troubleshooting For more advanced troubleshooting information, contact AMD Customer Care for ATI products at ati.amd.com. -
Page 26: Troubleshooting Ati Crossfirex
AMD-approved. If your motherboard has on-board graphics capabilities, you may need to disable them. Consult your motherboard documentation for more information. Note: Some manufacturers do not allow the on-board graphics to be disabled or to become the secondary display. - Page 27 • Check that the ATI CrossFireX mode is set to Software in the • ATI Catalyst Control Center. (The ATI Radeon HD 5850/5870 can only use ATI CrossFireX technology in software mode.) Reinstall the ATI Catalyst Control Center and drivers.
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Page 28: Hdtv/Hdtv Adapter Troubleshooting
HDTV/HDTV Adapter Troubleshooting The following troubleshooting tips may help if you experience problems with HDTV. More troubleshooting information can be found on the AMD Web site. Please visit ati.amd.com and select Customer Care. The colors on the TV display are incorrect. -
Page 29: Customer Care
AMD Customer Care for Graphics Products will work to resolve your issue and help you to get your product up and running. If your issue is not resolved, our technicians will determine whether the difficulty you are experiencing is the © 2009 Advanced Micro Devices, Inc. -
Page 30: International Compliance Information
AMD Customer Care is unable to assist with refunds, returns, or exchange- • specific inquiries. If resolving the problem being experienced is critical to... -
Page 31: Industry Canada Compliance Statement
Industry Canada Compliance Statement 25 Connect the equipment to an outlet on a circuit different from that to which • the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. • The use of shielded cables for connection of the monitor to the graphics card is required to ensure compliance with FCC regulations. -
Page 32: Waste Electrical And Electronic Equipment (Weee) Directive Compliance
26 Reference Waste Electrical and Electronic Equipment (WEEE) Directive Compliance This product was manufactured by Advanced Micro Devices, Inc. VCCI Class B ITE Compliance Information KCC Certification Information ATI Radeon™ HD 5850/5870 © 2009 Advanced Micro Devices, Inc. -
Page 33: Bsmi Certification Information
BSMI Certification Information 27 "Class B" Equipment (Household purpose info/telecommunications equipment) As this equipment has undergone EMC registration for household purpose, this product can be used in any area including residential area. BSMI Certification Information © 2009 Advanced Micro Devices, Inc. ATI Radeon™... - Page 34 28 Reference ATI Radeon™ HD 5850/5870 © 2009 Advanced Micro Devices, Inc.