Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for AMD ATI Radeon HD 5850
Summary of Contents for AMD ATI Radeon HD 5850
- Page 1 ATI Radeon™ HD 5850/5870 User Guide Part Number: 137-41675-20...
- Page 2 Trademarks AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD LIVE!, AMD Opteron, AMD Phenom, AMD Sempron, AMD Turion, AMD64, All-in-Wonder, Avivo, Catalyst, CrossFireX, FirePro, FireStream, HyperMemory, OverDrive, PowerPlay, PowerXpress, Radeon, Remote Wonder, Stream, SurroundView, Theater, TV Wonder, The Ultimate Visual Experience, and combinations thereof are trademarks of Advanced Micro Devices, Inc.
- Page 3 Important Safety Instructions Note: This product is for use only with compatible UL-listed personal computers that have installation instructions detailing user installation of this class of product. Read all instructions before beginning installation. All safety and installation instructions should be read before the product is installed or operated.
- Page 4 ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc.
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Page 5: Table Of Contents
Chapter 3 AMD CrossFire Technology ........11... - Page 6 4.5.1 FCC Compliance Information (USA) ..................4.5.2 Industry Canada Compliance Statement (Canada) .
- Page 7 Figure 2–1 ATI Radeon HD 5850/5870 Display Connections ....... 8...
- Page 8 viii ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc.
- Page 9 Tables Chapter 2 Display Configuration Table 2–1 Display Configurations ........... . 9 Chapter 4 Reference Table 4–1 Catalyst Control Center Access Routes .
- Page 10 ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc.
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Page 11: Chapter 1 Installation
Chapter 1 Installation For support, you will need to record the serial number and the part number for the card before installation. Installation Overview The installation of the card has slightly different procedures depending on whether you are replacing an existing card or installing a graphics card in a PC for the first time. This section briefly describes the high-level steps for both cases. -
Page 12: Uninstalling The Old Driver (Windows Xp)
2 Installation The emphasized numbers in bold are required for registration and free support. Figure 1–1 Sample Serial and Part Numbers Uninstalling the Old Driver (Windows® XP) Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card. 1. -
Page 13: Installing The Graphics Card
Installation 3 3. Double-click Hardware and Sound and then double-click Device Manager. 4. Expand Display Adapter and then right-click the driver for the graphics card you are replacing. 5. In the shortcut menu that appears, click Uninstall. The driver for the old graphics card is uninstalled. 6. -
Page 14: Installing The Amd Catalyst Software Suite (Windows Os)
11. Turn on the monitor, and then the computer. If you have properly installed the graphics card, the computer should start normally. Proceed to install the software and drivers for your ATI Radeon HD 5850/5870 graphics card. Installing the AMD Catalyst™ Software Suite (Windows®... - Page 15 • SurroundView™ software (included in the custom install). • AMD Avivo™ video converter software (included in the custom install). • 1. Insert the Software and Documentation CD. Note: If the install wizard does not start, navigate to the CD drive and double- click ATISETUP.exe.
- Page 16 6 Installation ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc.
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Page 17: Chapter 2 Display Configuration
Chapter 2 Display Configuration This section describes how to configure the display and lists the available display connections. Configure the Display (Optional) To change the display configuration or if you are experiencing an issue with the display, do the following: Note: If you are not experiencing any troubles with the display, no adjustments are necessary. -
Page 18: Ati Radeon Hd 5850/5870 Connections
The following figure shows the display connections available on your ATI Radeon HD 5850/5870 graphics card. Note: The baseplate may not appear exactly as depicted. Figure 2–1 ATI Radeon HD 5850/5870 Display Connections DisplayPort connection (DP only). Carries video and audio signals to DisplayPort-compliant devices. -
Page 19: Multi-Display Support
(See illustration above) VGA adapter Multi-Display Support Your ATI Radeon HD 5850/5870 graphics card provides multi-display functionality through its various display connections. The graphics card can output to a maximum of three displays using the following set of connections: Two DVI-I Dual Link connections and one DisplayPort connection. - Page 20 10 Display Configuration ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc.
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Page 21: Chapter 3 Amd Crossfire Technology
Chapter 3 AMD CrossFire™ Technology Note: These features are only available for ATI Radeon HD 5850/5870 graphics cards with AMD CrossFireX™ connections. AMD CrossFire™ Introduction AMD CrossFire™ is a multi-GPU (graphics processing unit) performance gaming platform. It enables multiple graphics processors installed in a single computer to work together to improve system performance, creating a high-performance gaming platform. - Page 22 12 AMD CrossFire™ Technology 3. Remove the computer cover. If necessary, consult the computer manual for help removing the cover. Caution: Remember to discharge your body’s static electricity by touching the power supply case or the metal surface of the computer chassis.
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Page 23: Figure 3-1 Connecting The Power Cables
Figure 3–1 Connecting the Power Cables Power supply Existing card New card 8. Remove protection tags from the ends of the AMD CrossFire interconnect and connect the cards. Caution: Always handle the AMD CrossFire bridge interconnect by the connector only. -
Page 24: Figure 3-2 Amd Crossfire Bridge Interconnect Protection Tag
14 AMD CrossFire™ Technology Figure 3–2 AMD CrossFire™ Bridge Interconnect Protection Tag Figure 3–3 AMD CrossFire™ Installation AMD CrossFire graphics cards Interconnect ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc. -
Page 25: Enabling Amd Crossfirex
AMD CrossFireX configuration using the following procedure. AMD Radeon™ dual-GPU graphics cards are designed based on AMD CrossFireX technology. As a result, AMD CrossFireX support is always enabled for such cards. 1. Based on the navigation system contained in the Catalyst Control Center window, do one of the following: ➭... - Page 26 16 AMD CrossFire™ Technology ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc.
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Page 27: Chapter 4 Reference
AMD CrossFire-certified motherboard. For an up-to-date listing of • AMD CrossFire certified motherboards, see ati.amd.com/products/ certification. A second AMD CrossFire graphics card compatible with the ATI Radeon HD • 5850/5870. One AMD CrossFire internal bridge interconnect per additional board •... -
Page 28: Using Catalyst Control Center
Catalyst™ Control Center Overview The Catalyst™ Control Center software provides access to the display features of your ATI Radeon HD 5850/5870. Use the software to fine-tune graphics settings, enable or disable connected display devices, and change the orientation of the desktop. Many features display previews of the changes before they are applied. -
Page 29: Troubleshooting
To browse the entire help contents, from either the Help or Options ▷ Help menu, choose Help Contents. ➭ To access AMD's Web site, from either the Help or Options ▷ Help menu, choose Go to ATI.com. Troubleshooting Note: Some troubleshooting tips may not be applicable depending on the display options supported by and configured for your card. -
Page 30: Troubleshooting Amd Crossfirex
See your motherboard's manual to determine which is the primary PCIe slot. 3D Client is Active You will not be able to start AMD CrossFireX if a 3D application, game, or video playback, such as a DVD movie, is running. -
Page 31: Hdtv/Hdtv Adapter Troubleshooting
This is normal during AMD CrossFireX startup. AMD CrossFireX™ Disabled After Swapping/Moving Cards If you change the AMD CrossFireX configuration by moving the graphics cards to different slots on the motherboard, disable AMD CrossFireX and restore factory default settings in Catalyst Control Center first. Once the cards have been swapped, enable AMD CrossFireX. -
Page 32: Customer Care
TVs/monitors connected cannot be enabled. If TVs and/or monitors connected using DisplayPort adapters, passive dongles, or active dongles cannot be enabled, visit www.amd.com/eyefinity to check the connectivity options available for your graphics card and that your chosen configuration is supported. -
Page 33: International Compliance Information
AMD Customer Care for Graphics Products will work to resolve your issue and help you to get your product up and running. If your issue is not resolved, our technicians will determine whether the difficulty you are experiencing is the result of the product, whether your product contains a defect, and whether your product is under warranty. -
Page 34: Fcc Compliance Information (Usa)
24 Reference FCC Compliance Information (USA) This product complies with FCC Rules Part 15. Operation is subject to the following conditions: This device may not cause harmful interference. • This device must accept any interference received, including interference that • may cause undesired operation. -
Page 35: Electrical Safety
Reference 25 CISPR 24:1997/EN 55024:1998—Information Technology Equipment—Immunity Characteristics—Limits and Methods of Measurements Electrical Safety Europe: The Low Voltage Directive—2006/95/EC EN 60950-1—Safety of Information Technology Equipment • USA/Canada: UL 60950-1 (Information Technology Equipment—Safety—Part 1: General • Requirements) CSA C22.2 No. 60950-1 (Information Technology Equipment—Safety—Part 1: •... -
Page 36: Vcci Class B Ite Compliance Information (Japan)
26 Reference VCCI Class B ITE Compliance Information (Japan) KCC Certification Information (Korea) "Class B" Equipment (Household purpose info/telecommunications equipment) As this equipment has undergone EMC registration for household purpose, this product can be used in any area including residential area. BSMI Certification Information (Taiwan) ATI Radeon™... -
Page 37: C-Tick (Australia And New Zealand)
Reference 27 C-Tick (Australia and New Zealand) ACMA — Australian Communications and Media Authority Radiocommunications Act 1992 (Australia) – per notices of section 182 • AS/ NZS CISPR 22: 2006 • © 2010 Advanced Micro Devices, Inc. ATI Radeon™ HD 5850/5870... - Page 38 28 Reference ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc.
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Page 39: Index
Index multi-GPU 11 Number multimedia 2 720p 22 power supply 3, 11, 12, 17, 19 Analog 22 render 11 BIOS 20 backplate 3 baseplate 8 bridge tnterconnect 17 software 1, 5, 17, 18, 21 CD-ROM 17 warranty 23 Catalyst Control Center (CCC) wizard 2, 5 CrossFire/CrossFireX class 24, 26... - Page 40 ATI Radeon™ HD 5850/5870 © 2010 Advanced Micro Devices, Inc.