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NCR S26 User Manual

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NCR S26 Hot Plug Server
User Guide
Release 3
BST0-2140-4700
12/97

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  • Page 1 NCR S26 Hot Plug Server User Guide Release 3 BST0-2140-4700 12/97...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.

  • Page 3: Table Of Contents

    Identifying System Features ....................2-3 Identifying the Rear Panel Features................... 2-5 Positioning the System...................... 2-6 Opening the System......................2-8 Configuring the System Board ..................2-10 Features ........................2-10 Major Components ....................2-10 Jumper Settings ....................... 2-12 NCR S26 Hot Plug Server User Guide...
  • Page 4 Contents Connector Functions....................2-13 Chapter 3 Adding and Replacing Components ESD Precautions........................3-2 Installing CPU Boards.......................3-3 Types of CPU Boards....................3-3 Installation .........................3-3 Warnings........................3-3 Upgrading the Memory......................3-5 Configurations......................3-5 Restrictions.........................3-6 Installing and Removing SIMMs ..................3-7 Installing SIMMs......................3-8 Removing SIMMs.......................3-9 Reconfiguring the System ..................3-10 Upgrading the Video Memory ..................3-11 Expanding the PCI System ....................3-12 Installing PCI Devices .....................3-13 Using the SCSI Feature ....................3-14...
  • Page 5 Hard Disk Drive Types ....................4-31 Chapter 5 Using the System Utilities Identifying the System Utilities..................5-2 Using the AFlash BIOS Utility..................5-3 Executing AFlash ...................... 5-3 Quick Way to Execute AFlash..................5-4 NCR S26 Hot Plug Server User Guide...
  • Page 6 Contents Using the EISA Configuration Utility ................5-5 Functions........................5-5 Making Menu Selections ....................5-5 Getting Help .......................5-7 Accessing the ECU .....................5-7 Configuring Your Computer Initially................5-10 Adding or Removing Boards..................5-14 Viewing or Editing Configuration Details..............5-16 Appendix A 420-Watt Power Supply Requirements Input Requirements ......................A-2 Output Requirements......................A-3 Appendix B Error Messages...
  • Page 7 Before Placing a Hardware Support Call ..............E-5 Placing a Hardware Support Call ................E-5 Placing a Software Support Call................. E-6 List of NCR Support Telephone Numbers ..............E-7 Other Areas Support ....................E-9 Customer Support Agreement..................E-11 Overview ........................E-12 Support Services ......................
  • Page 8 General Customer Preventive Maintenance Guidelines ..........E-46 General Customer Preventive Maintenance Procedures..........E-47 Installation Records......................E-53 Customer Support Agreement..................E-54 List of NCR Support Telephone Numbers ............... E-55 NCR Faxback System ....................E-55 United States Support ....................E-55 Other Areas Support ....................E-56...

  • Page 9: Preface

    Its goal is to familiarize you with the system and to provide a reference to answer your future questions. Who Should Read This Book This book should be used by persons experienced in configuring and installing server hardware. NCR S26 Hot Plug Server User Guide...

  • Page 10: Conventions Used In This Book

    For supplementary information, refer to the following books: NCR S26 Hot Plug Server Installing Network Operating System BST0-2140-48 NCR S26 Hot Plug Server Quick Hardware Installation BST0-2140-49 Other publications may later become available. Check with your NCR sales representative for the latest information. Preface...

  • Page 11: Installation And Documentation Overview

    Chapter 1 Installation and Documentation Overview NCR S26 Hot Plug Server User Guide...

  • Page 12: Where To Start

    Where to Start Where to Start To install and configure your server, perform these steps. Step What to Do How to Do It Where to Find Information Install any hardware Install appropriate Quick Hardware Installation you want to add disk drives, brochure peripherals, and Chapters 2 and 3 of User...

  • Page 13: Documentation And Additional Help

    CAUTION: Do not discard any of this documentation. You may need it again if your server ever requires service or you change the configuration. Keep it in a safe place with the other server documentation. NCR S26 Hot Plug Server User Guide...

  • Page 14: Additional Help

    Documentation and Additional Help Additional Help If you need additional help, refer to Appendix E, “System Support Log,” of this manual. Appendix E contains a list of NCR support telephone numbers and instructions on maintaining support data. Installation and Documentation Overview...

  • Page 15: Compliance And Regulatory Statements

    Europe: EN55022, Class A EN50082-1 EN61000-4-2 ESD Susceptibility EN61000-4-3 Radiated Immunity EN61000-4-4 Electrical Fast Transient International: CISPR 22/93, Class A Australia VAS/N253548, C-Tick Mark Taiwan EMC Certification CNS13438 Japan: VCCI Class A ITE NCR S26 Hot Plug Server User Guide...

  • Page 16: Electromagnetic Compatibility Notice (Usa)

    Compliance and Regulatory Statements Electromagnetic Compatibility Notice (USA) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 17: Fcc Declaration Of Conformity

    Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help. NCR S26 Hot Plug Server User Guide...

  • Page 18: Electromagnetic Compatibility Notices (International)

    Compliance and Regulatory Statements Electromagnetic Compatibility Notices (International) When used near a radio or TV receiver, it may become the cause of radio interference. Read the instructions for correct handling. This equipment has been tested for radio frequency emissions and has been verified to meet CISPR 22 Class A.

  • Page 19: Using System Features

    Chapter 2 Using System Features NCR S26 Hot Plug Server User Guide...

  • Page 20: Esd Precautions

    ESD Precautions ESD Precautions To avoid damaging electronic equipment from electrostatic discharge (ESD), always observe the following precautions before installing any system component: 1. Do not remove a board from its packaging until you are ready to install it. Integrated circuits (ICs) on expansion boards are highly sensitive to static electricity.

  • Page 21: Identifying System Features

    The system has the following minimum features: System board 420-watt power supply Seven I/O expansion slots (2 EISA, 4 PCI and 1 shared) Fast and Wide SCSI-2 controller integrated on the system board Video port NCR S26 Hot Plug Server User Guide...
  • Page 22 Identifying System Features Two 9-pin serial ports 25-pin parallel port Keyboard and mouse ports One 3.5-inch 1.44 MB flex drive System cabinet Eight 3.5-inch hot plug bays and three 5.25-inch user accessible bays, plus a bay for the 3.5-inch flex drive Remote Diagnostic Management (RDM) Module Using System Features...

  • Page 23: Identifying The Rear Panel Features

    Keyboard port M ouse port Video port Parallel port PC I 1 PC I 2 PC I 3 Expansion slots PC I 4 PC I 5/EISA 1 EISA 2 EISA 3 External SC SI NCR S26 Hot Plug Server User Guide...

  • Page 24: Positioning The System

    Positioning the System Positioning the System When positioning the system, arrange the legs of the housing so that the weight of the system is evenly distributed and is stable. Figure 2-3. Arranging the System in a Stable Position (Bottom View) Using System Features...
  • Page 25 When standing the system with the fan facing out, you can put the system close to the wall and position the legs as in “Position B” below. Figure 2-4. Allowing for Air Circulation (Bottom View) NCR S26 Hot Plug Server User Guide...

  • Page 26: Opening The System

    Opening the System Opening the System CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding. The figure below illustrates how to open the system. The keys to the housing are inside the upper front panel. Figure 2-5. Opening the System Using System Features...
  • Page 27 4. Pull on the key to swing the left side of the housing open. If necessary, you may use a screwdriver gently to pry the side of the housing open. NCR S26 Hot Plug Server User Guide...

  • Page 28: Configuring The System Board

    Configuring the System Board Configuring the System Board This section contains information to help you properly configure the system board. Features ™ The 64-bit, high-performance system board supports both the Intel Pentium ™ and Pentium Pro microprocessors (also called CPUs). However, to provide maximum upgradability and flexibility, the microprocessors are not installed on the system board.
  • Page 29 RDM Module Narrow SCSI connector Video RAM COM1 COM2 Mouse port Keyboard port Parallel port Buzzer Video port Flash ROM BIOS Video upgrade sockets Real-time clock CPU board slot PCI slots EISA slots NCR S26 Hot Plug Server User Guide 2-11...

  • Page 30: Jumper Settings

    Configuring the System Board Figure 2-8. System Board Jumper Locations CN11 CN12 CN14 CN15 CN16 CN13 Jumper Settings You have to change the jumper settings on the system board when you upgrade the CPU or reconfigure the system. To change a jumper setting, follow these steps: 1.

  • Page 31: Connector Functions

    The table below lists the different connectors on the system board and their respective functions. Table 2-2. Connector Functions Connector Function Power connector Power connector Backplane board HDD status connector IDE hard disk connector RDM connector RDM connector Diskette drive connector NCR S26 Hot Plug Server User Guide 2-13...
  • Page 32 Configuring the System Board Connector Function CN11 68-pin Wide SCSI connector CN12 50-pin Fast SCSI-2 connector CN13 Power LED connector and RDM switch cable from front of unit CN14 Hard disk LED connector CN15 No connection CN16 Speaker connector NMI switch 2-14 Using System Features...

  • Page 33: Adding And Replacing Components

    Chapter 3 Adding and Replacing Components NCR S26 Hot Plug Server User Guide...

  • Page 34: Esd Precautions

    ESD Precautions ESD Precautions To avoid damaging electronic equipment from electrostatic discharge (ESD), always observe the following precautions before installing any system component: 1. Do not remove a board from its packaging until you are ready to install it. Integrated circuits (ICs) on expansion boards are highly sensitive to static electricity.

  • Page 35: Installing Cpu Boards

    Pentium processor. The other is for the CPU board that supports the Pentium Pro processor. These versions of BIOS are not interchangeable. Flashing the incorrect version renders the system unusable. NCR S26 Hot Plug Server User Guide...
  • Page 36 Installing CPU Boards For example, if you flash the BIOS version released for a Pentium CPU board on a system configured with a Pentium Pro CPU board you cannot use the system. If this happens, you must insert the appropriate CPU board into the system and reflash the original BIOS.

  • Page 37: Upgrading The Memory

    32 MB 96 MB 8 MB 8 MB 16 MB 16 MB 48 MB 8 MB 8 MB 16 MB 16 MB 80 MB 8 MB 8 MB 16 MB 16 MB 112 MB NCR S26 Hot Plug Server User Guide...

  • Page 38: Restrictions

    Upgrading the Memory Bank Bank Bank Bank Total Memory 8 MB 8 MB 16 MB 16 MB 176 MB 8 MB 8 MB 8 MB 8 MB 96 MB 8 MB 8 MB 8 MB 8 MB 160 MB 16 MB 16 MB 192 MB 8 MB...

  • Page 39: Installing And Removing Simms

    Installing and Removing SIMMs Installing and Removing SIMMs CAUTION: Read the ESD precautions section earlier in this chapter before proceeding. Figure 3-1. SIMM Sockets SIMM sockets NCR S26 Hot Plug Server User Guide...

  • Page 40: Installing Simms

    Installing and Removing SIMMs Installing SIMMs To install a SIMM, follow these steps: 1. Carefully slip a SIMM at a 45 angle into a socket. Make sure that the curved edge that indicates pin 1 of the SIMM matches pin 1 of the socket. Figure 3-2.

  • Page 41: Removing Simms

    1. Press the holding clips on both sides of the SIMM outward to release it. 2. Press the SIMM downward at about a 45o angle. 3. Pull the SIMM out of the socket. Figure 3-3. Removing a SIMM Holding clip NCR S26 Hot Plug Server User Guide...

  • Page 42: Reconfiguring The System

    Installing and Removing SIMMs Reconfiguring the System Reconfigure the system after installing or removing SIMMs. To reconfigure the system, follow these steps: 1. Reboot the system. A memory error message appears, indicating that the total memory does not match the value stored in CMOS. 2.

  • Page 43: Upgrading The Video Memory

    Indicator Notched Corner 2. Gently insert a video chip into each of the upgrade sockets. Make sure that the pin 1 indicator on the chip matches the notched corner of the socket. NCR S26 Hot Plug Server User Guide 3-11...

  • Page 44: Expanding The Pci System

    Expanding the PCI System Expanding the PCI System The system board has a PCI-to-PCI bridge controller chipset that expands the capability of the PCI system. This feature allows all five PCI slots in the system to be bus masters. The bridge has two interfaces. The primary interface connects directly to the PCI bus close to the host CPU.

  • Page 45: Installing Pci Devices

    PCI add-on boards in PCI slots 1 and 2 first. Then use PCI slots 3, 4, and 5. If you configure your PCI devices in this manner, the system will perform better. See Figure 2-7 in Chapter 2 of this manual for the locations of the PCI slots. NCR S26 Hot Plug Server User Guide 3-13...

  • Page 46: Using The Scsi Feature

    Using the SCSI Feature Using the SCSI Feature The system board features a single-chip Ultra Fast and Wide SCSI-2 host adapter that adds SCSI I/O capability to the system. The chipset consists of all the components found on the state-of-the-art SCSI host adapters such as the following: Onboard microcontroller Bus master interface controller...

  • Page 47: Installing And Removing Expansion Boards

    An EISA board has a double row of tightly spaced contacts along its connector. There are usually six notches (five small ones and one large one) in the connector. NCR S26 Hot Plug Server User Guide 3-15...

  • Page 48: Installing An Expansion Board

    Installing and Removing Expansion Boards A PCI board has a single row of tightly spaced contacts along its connectors. There is usually a single notch in the connector. Installing an Expansion Board To install an expansion board, follow these steps: 1.

  • Page 49: Removing An Expansion Board

    1. Unplug any cables connected to the board. 2. Remove the bracket screw and pull the board out of the slot. 3. Secure a bracket cover to the empty slot with the screw. NCR S26 Hot Plug Server User Guide 3-17...

  • Page 50: Installing Drives

    Installing Drives Installing Drives CAUTION: Read the “ESD Precautions” section earlier in this chapter before proceeding. This section describes in detail how to install disk drives in the system. Removing the Upper Front Panel Cover and Frame When installing drives on the 5.25-inch drive bays, you have to remove the upper front panel cover and frame.

  • Page 51: Installing A 3.5-Inch Peripheral Drive

    2. Secure the drive on the drive frame. Figure 3-9. Securing the Drive on the Frame 3. Insert the drive into the third drive bay. 4. Secure it with a screw. 5. Connect the drive cables. NCR S26 Hot Plug Server User Guide 3-19...
  • Page 52 Installing Drives Figure 3-10. Securing the Drive 3-20 Adding and Replacing Components...

  • Page 53: Installing A 5.25-Inch Peripheral Drive

    1. Secure the drive guides on the sides of the peripheral drive as shown in the figure below. Figure 3-11. Securing the Drive Guides 2. Insert the drive into a 5.25-inch drive bay. 3. Connect the drive cables. NCR S26 Hot Plug Server User Guide 3-21...
  • Page 54 Installing Drives Figure 3-12. Inserting the Drive into the Drive Bay 3-22 Adding and Replacing Components...

  • Page 55: Removing A 5.25-Inch Peripheral Drive

    Figure 3-13. Pulling the Drive Out Installing a Hot Plug Fixed Disk Drive To install a hot plug fixed disk drive, refer to Appendix D in this manual. The complete procedure is described there. NCR S26 Hot Plug Server User Guide 3-23...
  • Page 56 Installing Drives 3-24 Adding and Replacing Components...

  • Page 57: Using The Bios Setup Utility

    Chapter 4 Using the BIOS Setup Utility NCR S26 Hot Plug Server User Guide...

  • Page 58: When To Use The Bios Setup Utility

    When to Use the BIOS Setup Utility When to Use the BIOS Setup Utility Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a configuration error.

  • Page 59: Entering Setup

    Advanced System Configuration PCI System Configuration Non-PnP ISA Card Configuration Power Saving Configuration System Security Remote Diagnostic Configuration Load Setup Default Settings = Move Highlight Bar, = Select, Esc = Exit and Reboot NCR S26 Hot Plug Server User Guide...

  • Page 60: Basic System Configuration

    Basic System Configuration Basic System Configuration Select Basic System Configuration to input configuration values such as date, time, and disk types. The figure below shows page 1 of the Basic System Configuration menu. Figure 4-2. Basic System Configuration Menu, Page 1 Page 1/2 Basic System Configuration Date...

  • Page 61: Date And Time

    As long as the internal battery remains good (approximately seven years) and connected, the clock continues to keep the date and time accurately even when the power is off. NCR S26 Hot Plug Server User Guide...

  • Page 62: Diskette Drives

    Basic System Configuration Date Highlight the items on the Date parameter and press the left or right arrow key to set the date following the month-day-year format. Valid values for month, day, and year are as follows: Month 1 to 12 1 to 31 Year 00 to 99...

  • Page 63: Ide Hard Disk Drives

    Note: We recommend that you copy the hard disk values and keep them in a safe place in case you have to reconfigure the disk in the future. Follow the same procedure to auto-configure other hard disks. NCR S26 Hot Plug Server User Guide...

  • Page 64: System Memory

    Basic System Configuration Selecting the User Option Choose the User option when you have installed a hard disk that was previously formatted but does not use the disk native parameters or structure. That is, the disk type may be in the hard disk types list but the number of cylinders, heads, and sectors differ.

  • Page 65: Enhanced Ide Features

    LBA mode. When you use a hard disk configured through the cylinder-head- sector (CHS) mode, set this parameter to Disabled. On Board IDE This parameter permits the IDE to be disabled so that IRQ 14 can be used for PCI or EISA adapters. NCR S26 Hot Plug Server User Guide...

  • Page 66: Large Memory Support Mode

    Basic System Configuration Large Memory Support Mode This parameter permits the system to support an extended memory higher than 64 MB. Set this parameter to Advanced if you are working under Microsoft Windows NT™ environment and the system memory size is greater than or equal to 64 MB.

  • Page 67: Fast Boot Mode

    When set to Enabled, this parameter also causes the Memory Test parameter to be set to Disabled and the shadow RAM regions for system and video BIOS to Enabled. For additional information, see the headings, “Memory Test“ and “Shadow RAM.” NCR S26 Hot Plug Server User Guide 4-11...

  • Page 68: Advanced System Configuration

    Advanced System Configuration Advanced System Configuration The Advanced System Configuration option permits you to configure the advanced system memory functions. CAUTION: Do not attempt to change any setting in the Advanced System Configuration if you are not a qualified technician. The figure below shows page one of the Advanced System Configuration parameters.

  • Page 69: Shadow Ram

    ECC/Parity Mode Selection This parameter permits you to enable or disable the ECC and parity check feature. Fast-page mode SIMMs supports both ECC and parity mode while EDO SIMMs supports only ECC mode. NCR S26 Hot Plug Server User Guide 4-13...

  • Page 70: Operation Of Ecc

    Advanced System Configuration You must disable this parameter if you installed SIMMs without parity. Operation of ECC This parameter permits you to select the error detection mode. The ECC operation options follow: None - detects single-bit errors and automatically corrects any error but does not set the single-bit error flag in the chipset.

  • Page 71: Pci System Configuration

    PnP, you can manually assign the interrupt for each device. Refer to your adapter board documentation for technical information. Note: When the PCI IRQ Setting is set to Auto, all the IRQ setting fields become gray and non-configurable. NCR S26 Hot Plug Server User Guide 4-15...

  • Page 72: Vga Palette Snoop

    PCI System Configuration PCI Slots These parameters permit you to specify the appropriate interrupt for each of the PCI devices. You can assign IRQ5, IRQ9, IRQ10, IRQ11, or IRQ15 to the slots. If you disabled the parallel, serial, and IDE ports, you may also use IRQ3, IRQ4, IRQ7, or IRQ14 for the PCI slots.

  • Page 73: Onboard Scsi

    PCI System Configuration Onboard SCSI This parameter permits you to enable or disable the onboard SCSI feature. Boot Device This parameter permits you to enable or disable the onboard SCSI boot priority. NCR S26 Hot Plug Server User Guide 4-17...

  • Page 74: Non-Pnp Isa Card Configuration

    Non-PnP ISA Card Configuration Non-PnP ISA Card Configuration The Non-PnP (plug-and-play) ISA Card Configuration parameters permit you to specify the settings for ISA boards (called cards by this utility) without the plug-and-play (PnP) feature. Figure 4-6. Non-PnP ISA Card Configuration, Page One Non-PnP ISA Card Configuration Page 1/2 System Resources Used by Non-PnP ISA Cards...

  • Page 75: Irq/Dma

    These items specify the memory regions available for add-on board use. You can manually assign specific regions to non-PnP boards so that the system will not use those regions when it automatically configures PnP boards. NCR S26 Hot Plug Server User Guide 4-19...

  • Page 76: I/O Region

    Non-PnP ISA Card Configuration I/O Region The items under this parameter permit you to reserve 16-byte memory address ranges for non-PnP boards. When the system configures PnP boards, the address ranges that you marked will not be used. You can assign random memory addresses to non-PnP boards as long as you cover the address range required by the board.

  • Page 77: Power Saving Configuration

    This parameter permits you to reduce power consumption. When it is set to Enabled, you can configure the monitor power-saving timer, IDE hard disk standby timer, and the system suspend timer. The following sections describe the timers. NCR S26 Hot Plug Server User Guide 4-21...

  • Page 78: System Wake Up Events

    Power Saving Configuration IDE Hard Disk Standby Timer This parameter permits the hard disk to enter standby mode after inactivity of 1 to 15 minutes, depending on your setting. When you access the hard disk again, allow 3 to 5 seconds (depending on the hard disk used) for the disk to return to normal speed.

  • Page 79: System Security

    These features can also control the diskette drive or hard disk drive boot function. They prevent loading operating systems or other programs from a certain drive while the other drives remain operational. NCR S26 Hot Plug Server User Guide 4-23...

  • Page 80: Onboard Communication Ports

    System Security The table below lists the drive control settings and their corresponding functions. Table 4-1. Drive Control Settings Diskette Drive Setting Description Normal Diskette drive functions normally Write Protect All Sectors Disables the write function on all sectors Write Protect Boot Sector Disables the write function only on boot sector Disabled Disables all diskette functions...
  • Page 81 Parallel Port Base Address The system has one parallel port. The table below lists the options for selecting the parallel port address. You also have the option to disable the parallel port. NCR S26 Hot Plug Server User Guide 4-25...
  • Page 82 System Security Table 4-4. Parallel Port Settings Setting Function 3BCh (IRQ 7) Corresponds to the parallel port with address 3BCh 378h (IRQ 7) Corresponds to the parallel port with address 378h 278h (IRQ 5) Corresponds to the parallel port with address 278h Disabled Disables the parallel port To deactivate the parallel port, select the Disabled option.

  • Page 83: Onboard Ps/2 Mouse (Irq 12)

    Setup password. If You Forget the Password If you forget your password, you must reset the configuration values stored in CMOS to their default values. Should this happen, call your dealer for assistance. NCR S26 Hot Plug Server User Guide 4-27...

  • Page 84: Power On Password

    Setup password. Remote Diagnostic Configuration The remote diagnostic configuration allows the RDM notification procedure to be set. This is described fully in the NCR ValuePlus CD for BackOffice, Release 4.2, User’s Guide that is included with the system. 4-28...

  • Page 85: Load Setup Default Settings

    These grayed parameters are not user-configurable. To change the settings of these “non user-configurable” items, disable the Auto Configuration Mode and the Fast Boot Mode parameters under the Basic System Configuration menu. NCR S26 Hot Plug Server User Guide 4-29...

  • Page 86: Leaving Setup

    Leaving Setup Leaving Setup Examine the system configuration values. When you are satisfied that all the values are correct, write them down. Store the recorded values in a safe place. In the future, if the battery loses power or the CMOS chip is damaged, you know what values to enter when you rerun Setup.

  • Page 87: Hard Disk Drive Types

    Hard Disk Drive Types The table below lists the hard disk drive types and parameters. Table 4-6. Hard Disk Drive Types Type Cylinders Heads Sectors Per Track (indicates SCSI or no hard disk) (reserved) 1024 NCR S26 Hot Plug Server User Guide 4-31...
  • Page 88 Hard Disk Drive Types Type Cylinders Heads Sectors Per Track 1023 4-32 Using the BIOS Setup Utility...
  • Page 89 Hard Disk Drive Types Type Cylinders Heads Sectors Per Track 1001 1024 1013 1024 (reserved) 1024 1024 1024 1024 1024 1024 1024 1024 1024 1024 (reserved) NCR S26 Hot Plug Server User Guide 4-33...
  • Page 90 Hard Disk Drive Types Type Cylinders Heads Sectors Per Track 1001 1024 1024 1024 1024 98~100 (reserved) Auto or User (User-defined) 4-34 Using the BIOS Setup Utility...

  • Page 91: Using The System Utilities

    Chapter 5 Using the System Utilities NCR S26 Hot Plug Server User Guide...

  • Page 92: Identifying The System Utilities

    These utilities are as follows: AFlash BIOS Utility EISA Configuration Utility (ECU) Note: The AFlash BIOS Utility diskette does not come with the system package. Ask your dealer or NCR sales representative for assistance if you need the utility. Using the System Utilities...

  • Page 93: Using The Aflash Bios Utility

    4. The main menu displays. Use the up- or down-arrow keys to highlight the options. Press Enter to select. 5. If you want to save a copy of the current BIOS into a file, select Save BIOS to Disk File. NCR S26 Hot Plug Server User Guide...

  • Page 94: Quick Way To Execute Aflash

    Using the AFlash BIOS Utility 6. Select Load BIOS File to load the BIOS file into memory. 7. Select Program Flash Memory to erase the current BIOS, and program Flash ROM. WARNING: Never turn off the system power while Flash BIOS is programming.

  • Page 95: Using The Eisa Configuration Utility

    Supports configuration (CFG) file extensions Allows you to set the computer’s date and time Making Menu Selections You can either use the keyboard or the mouse to make menu selections in the EISA Configuration Utility program. NCR S26 Hot Plug Server User Guide...

  • Page 96: Using The Keyboard

    Using the EISA Configuration Utility Using the Keyboard To use the keyboard when making menu selections, refer to the table below. Table 5-1. Keyboard Function Keys Function Tab or down arrow Moves the cursor to the next field Moves the cursor to the previous field Shift + Tab or up arrow Up arrow or down arrow Moves the cursor between items within a list...

  • Page 97: Getting Help

    3. Press Enter to display the main menu, as shown in the figure below. Figure 5-1. ECU Main Menu Main Menu Learn about configuring your computer Configure computer Set date Set time Maintain system configuration diskette Exit from this utility NCR S26 Hot Plug Server User Guide...

  • Page 98: Learn About Configuring Your Computer

    Using the EISA Configuration Utility Learn About Configuring Your Computer This item is highlighted when you first enter the main menu. It gives an overview on how to configure your computer with this utility. Press Enter to select this item. Then press the up arrow and down arrow keys to move up or down the text.

  • Page 99: Maintain System Configuration Diskette

    Note: All the ECU screens have a command bar at the bottom to guide you through the utility. NCR S26 Hot Plug Server User Guide...

  • Page 100: Configuring Your Computer Initially

    Using the EISA Configuration Utility Configuring Your Computer Initially To configure your computer for the first time, follow these steps: 1. Select “Configure computer” from the main menu. See the previous heading, “Accessing the ECU” on how to access the main menu. The “Steps in configuring your computer”...
  • Page 101 Enter. The switch/jumpers settings screen for the board displays. 7. Scroll through the switch and jumper settings for the board, and press F10 when you have finished viewing the information. NCR S26 Hot Plug Server User Guide 5-11...
  • Page 102 Using the EISA Configuration Utility 8. To print the information, select Print by pressing F7. The “Print settings” screen displays. – If you have a printer attached to your computer, select “Print all configuration settings” or “Print settings for selected board or option,” and press Enter to print a hard copy of the switch and jumper settings and other configuration information.
  • Page 103 Any changes that you made are lost. 12. When the reboot screen displays, press Enter. 13. Turn off the computer and remove the System Configuration diskette. NCR S26 Hot Plug Server User Guide 5-13...

  • Page 104: Adding Or Removing Boards

    Using the EISA Configuration Utility Adding or Removing Boards Each time you add or remove a board, you must reconfigure your server using the EISA Configuration Utility program. Adding Boards Note: If you are adding a PCI device or a plug-and-play ISA board, proceed to step 5.
  • Page 105 Insert to select an option from the list that displays. 8. Press F10 when done. 9. Follow steps 4 to 13 in the “Configuring Your Computer Initially” section to complete your configuration. NCR S26 Hot Plug Server User Guide 5-15...

  • Page 106: Viewing Or Editing Configuration Details

    Using the EISA Configuration Utility Removing a Board When you remove a board, follow these steps: 1. Perform steps 5 and 6 in the “Adding or Removing Boards“ section. 2. Select the board that you want to remove from the configuration and press Delete.
  • Page 107 Select COM2 Port Address ..2F8h Edit = ENTER <Edit Resources = F6> <Advanced = F7> <Done = F10> See the next page for continuation of the above screen. NCR S26 Hot Plug Server User Guide 5-17...
  • Page 108 Using the EISA Configuration Utility Press to see all information. Press ENTER to edit the functions of the highlighted item. Press F6 to edit its resources (IRQs, DMAs, I/O ports, or memory). Press F10 when you have finished this step. PCI 1 - PCI Raid Controller Auto-Added PCI Function 1 .

  • Page 109: 420-Watt Power Supply Requirements

    Appendix A 420-Watt Power Supply Requirements NCR S26 Hot Plug Server User Guide...

  • Page 110: Input Requirements

    Input Requirements Input Requirements The following represent the input requirements of the 420-watt power supply: Maximum waveform harmonic distortion shall be less than 5%. The power supply must operate above frequency with both 100~120/200~240 VRMS input voltage ranges. The power supply must operate over both voltage ranges with an outside switch.

  • Page 111: Output Requirements

    +5% to -4% 0.5 A 13 A 200 mV 200 mV -12 V +8% to -8% 0.0 A 120 mV 240 mV +3.3 V +4% to -4% 0.0 A 10 A 50 mV 80 mV NCR S26 Hot Plug Server User Guide...
  • Page 112 Output Requirements 420-Watt Power Supply Requirements...

  • Page 113: Error Messages

    Appendix B Error Messages NCR S26 Hot Plug Server User Guide...

  • Page 114: Types Of Error Messages

    Types of Error Messages Types of Error Messages Do not continue using the computer if you receive an error message of any type. Note the message and take corrective action. This appendix explains the different types of error messages and corresponding corrective measures. There are two general types of error messages: Software System...

  • Page 115: Software Error Messages

    These messages typically occur after you boot the operating system or when you run your application programs. If you receive this type of message, consult your application or operating system manual for help. NCR S26 Hot Plug Server User Guide...

  • Page 116: System Error Messages

    System Error Messages System Error Messages A system error message indicates a problem with the computer itself. A message of this type normally appears during the power-on self-test, before the operating system prompt appears. The table below lists system error messages and the corresponding corrective measures.
  • Page 117 Press F1 or Ctrl + Alt + Esc to enter Setup. Ctrl-Alt-Esc for setup Real time clock error Check the RTC chip. If it is still good, run Setup. If not, replace the RTC chip. NCR S26 Hot Plug Server User Guide...

  • Page 118: Correcting Error Conditions

    Correcting Error Conditions Correcting Error Conditions As a general rule, if an error message says “Press F1 to continue,” it is caused by a configuration problem, which can be easily corrected. An equipment malfunction is more likely to cause a fatal error, that is, an error that causes complete system failure.

  • Page 119: Sample Configurations

    Appendix C Sample Configurations NCR S26 Hot Plug Server User Guide...

  • Page 120: Types Of Sample Configurations

    Types of Sample Configurations Types of Sample Configurations Two sample configurations are discussed in this appendix: Standard Configuration RAID Configuration Use the sample configurations to help configure your system. Sample Configurations...

  • Page 121: Sample Standard Configuration

    5. Install the memory SIMMs in bank 1 on the system baseboard (installed in groups of two SIMMs). 6. Install the PCI Ethernet Adapter in PCI slot 1 (topmost PCI slot). NCR S26 Hot Plug Server User Guide...

  • Page 122: Configuring The System Settings

    Sample Standard Configuration 7. Install the PCI Token Ring Adapter in PCI slot 2 (below the PCI Ethernet adapter). Configuring the System Settings To configure the system settings in the BIOS Setup Utility, follow these steps: 1. Turn on power to the system. Observe that the memory test is executed (memory addresses should be rapidly displayed in upper left-hand corner of screen).
  • Page 123 Note: Configure all non-PnP ISA boards with straps and/or driver software. These BIOS settings are only used by the BIOS Setup to reserve settings that are being used by non-PnP ISA boards. 2. Press Esc to return to the BIOS Setup main menu. NCR S26 Hot Plug Server User Guide...
  • Page 124 1. Select Remote Diagnostic Configuration. Set the parameters as follows: RDM Mode Number [Disabled] Note: Refer to the NCR ValuePlus CD for BackOffice, Release 4.2, User’s Guide for information on configuring this for remote diagnostic management. 2. Press Esc to return to the BIOS Setup main menu.

  • Page 125: Configuring The Pci Adapters

    PCI IRQ Setting to Manual – PCI slot 1 (PCI Ethernet Adapter SMC8432BTA) to IRQ 9 – PCI slot 2 (PCI Token Ring Adapter Olicom OC-3136) to IRQ 10 – PCI slot 3 to -- NCR S26 Hot Plug Server User Guide...

  • Page 126: Configuring The Scsi Adapters And Drives

    Sample Standard Configuration – PCI slot 4 to -- – PCI slot 5 to -- – On Board VGA to 5 – On Board SCSI to IRQ 11 – VGA Palette Snoop to Disabled – On Board SCSI to Enabled –...
  • Page 127 SCSI Device ID (tab to desired device) Initiate Sync Negotiation [yes] Maximum Sync Transfer Rate* [40] Enable Disconnection [yes] Initiate Wide Negotiation [yes] Send Start Unit Command [yes] *Note: See note in step 6. NCR S26 Hot Plug Server User Guide...

  • Page 128: If The Ecu Will Not Boot

    Sample Standard Configuration 5. Press Esc to return to previous menu. 6. Select Advanced Configuration Options and set the parameters as follows: Host Adapter BIOS (Config Util...) [Enabled] Support Removable Disks... [Boot Only] Extended BIOS Translation... [Enabled] Display <CTRL-A> Message During BIOS Initialization... [Enabled] Multiple LUN Support [Disabled]...
  • Page 129 1. Insert the EISA Configuration Utility in the diskette drive. Observe that the EISA Configuration Utility boots properly. 2. Select NCR 3426 Dual Pentium System from the Advanced Configuration menu. Note: Refer to the “Viewing or Editing Configuration Details” section in Chapter 5 for additional information on configuring memory.
  • Page 130 Sample Standard Configuration IDE HDD Interface [Disabled] Parallel Port [Enabled as LPT1 (3BCh)] Serial Port Select COM1 Port Address [3F8h] Select COM2 Port Address [2F8h] PCI 1 - PCI Ethernet CControl [Auto Added] PCI Function 1 [Enabled] PCI 2 - PCI Token Ring [Auto Added] PCI Function 1 [Enabled]...

  • Page 131: Sample Raid Configuration

    5. Install the memory SIMMs in banks one and two on the system baseboard (installed in groups of two SIMMs). 6. Install the PCI RAID Adapter in PCI slot 1 (topmost PCI slot). 7. Install the PCI Token Ring Adapter in PCI slot 2. NCR S26 Hot Plug Server User Guide C-13...

  • Page 132: Configuring The System Settings

    Sample RAID Configuration 8. Install the PCI Ethernet Adapter in PCI slot 3. Configuring the System Settings The procedure is the same as the procedure for configuring the system settings in the Standard Configuration. The procedure is repeated here for your convenience.
  • Page 133 These BIOS settings are only used by the BIOS Setup to reserve settings that are being used by non-PnP ISA boards. 2. Press Esc to return to the BIOS Setup main menu. NCR S26 Hot Plug Server User Guide C-15...
  • Page 134 1. Select Remote Diagnostic Configuration. Set the parameters as follows: RDM Mode Number [Disabled] Note: Refer to the NCR ValuePlus CD for BackOffice, Release 4.2, User’s Guide for information on configuring this setting for remote diagnostic management. 2. Press Esc to return to the BIOS Setup main menu.

  • Page 135: Configuring The Pci Adapters

    PCI slot 1 (Mylex PCI RAID Adapter) to IRQ 14 – PCI slot 2 (PCI Token Ring Adapter Olicom OC-3136) to IRQ 10 – PCI slot 3 (PCI Ethernet Adapter SMC8432BTA) to IRQ 9 – On Board VGA to IRQ 5 NCR S26 Hot Plug Server User Guide C-17...

  • Page 136: Configuring The Scsi Adapters And Drives

    Sample RAID Configuration – On Board SCSI to IRQ 11 – VGA Palette Snoop to Disabled – On Board SCSI AIC-7880 to Enabled – Boot Device to Disabled When you finish, the screen should look like the following: PCI IRQ Setting [Manual] INTA INTB INTC INTD PCI Slot 1...
  • Page 137 [yes] Maximum Sync Transfer Rate* [40] Enable Disconnection [yes] Initiate Wide Negotiation [yes] Send Start Unit Command [yes] *Note: See note in step 6. 5. Press Esc to return to previous menu. NCR S26 Hot Plug Server User Guide C-19...

  • Page 138: Configuring The Memory And Other Baseboard Settings

    Sample RAID Configuration 6. Select Advanced Configuration Options and set the parameters as follows: Host Adapter BIOS (Config Util...) [Enabled] Support Removable Disks... [Boot Only] Extended BIOS Translation... [Enabled] Display <CTRL-A> Message During BIOS Initialization... [Enabled] Multiple LUN Support [Disabled] BIOS Support for Bootable CD-ROM [Disabled] BIOS Support for Int13 Extension...
  • Page 139 Sample RAID Configuration 2. Select NCR 3426 Dual Pentium Pro System from the Advanced Configuration menu. Note: Refer to Chapter 5 for instructions on configuring the memory correctly. The PCI Adapter IRQ values entered below do not set the IRQ level for PCI Adapters.

  • Page 140: Configuring The Mylex Raid Array Group

    Sample RAID Configuration Serial Port Select COM1 Port Address [3F8h] Select COM2 Port Address [2F8h] PCI 1 - PCI Raid CControlSlot 1* [Auto Added] PCI Function 1 [Enabled] PCI 2 - PCI Ethernet CControlSlot 1* [Auto Added] PCI Function 1 [Enabled] PCI 3 - PCI Token Ring [Auto Added]...

  • Page 141: Hot Plug Backplane

    Appendix D Hot Plug Backplane NCR S26 Hot Plug Server User Guide...
  • Page 142 Features Features The hot plug ultra-wide SCSI backplane subsystem consists of a BP-W8 backplane and drive trays that support wide SCSI hard drives. It is specifically designed for a tower housing (IDUN) and accommodates up to eight SCSI drives. The backplane subsystem has the following major features: Hot plug feature that allows replacement of a defective hard drive even while the system is in full operation Two LEDs on the SCSI drive front panel to indicate power and drive...

  • Page 143: Major Components

    Major Components Major Components This section describes the major components of the hot plug backplane. NCR S26 Hot Plug Server User Guide...

  • Page 144: Hot Plug Backplane

    Major Components Hot Plug Backplane The figure below illustrates components of the hot plug backplane. Figure D-1. Hot Plug Backplane Components Item Description Item Description Power connector Front panel LED connector SCSI drive slot SCSI channel 1 Drive ID DIP switches (JB1-8) Terminators switches (SW1-5) SCSI channel 2 Terminators RA4, RA5, RA6...

  • Page 145: Hot Plug Scsi Drive Tray

    Figure D-2. Hot Plug SCSI Drive Tray Components Item Description Item Description Power connector Power switch 8/12-pin wide SCSI ID cable Power LED 68-pin wide-SCSI connector Faulty drive LED Power control connector (J4) Drive activity LED window Drive tray handle NCR S26 Hot Plug Server User Guide...

  • Page 146: Scsi Channel Configurations

    SCSI Channel Configurations SCSI Channel Configurations The backplane SCSI channels 1 and 2 can support eight SCSI devices. You can configure the backplane as single-channel (combine) or dual-channel (split) controller. In single-channel configuration, channel 1 supports the SCSI devices plugged into slots 1 through 8.

  • Page 147: Single-Channel Configuration

    ID 14 Connect SCSI Connect to external channel 1 to SCS I devices slots 1 through 8 ID 15 Set the terminator switches to “Combine” for Single-Channel. C o m b ine S plit NCR S26 Hot Plug Server User Guide...
  • Page 148 SCSI Channel Configurations Connect the second set pins for both jumpers J3 and J4 as shown in the figure below. Figure D-4. J3 and J4 Jumper Settings The table below lists the terminator settings for the single-channel configuration. Table D-1. Terminator Settings for Single-Channel Configuration Terminator Setting With External Device...

  • Page 149: Dual-Channel Configuration

    Connect SCSI Con nect to external channel 2 to S CSI devices slots 5 through 8 ID 3 Set the terminator switches to “Split” for Dual-Channel. C o m b ine S plit NCR S26 Hot Plug Server User Guide...
  • Page 150 SCSI Channel Configurations Connect the second set pins for both jumpers J3 and J4 as shown in the figure below. Figure D-6. J3 and J4 Jumper Settings The table below lists the terminator settings for the dual-channel configuration. Table D-2. Terminator Settings for Dual-Channel Configuration Terminator Setting With External Device...

  • Page 151: Setting Hard Disk Id Options

    W ide S C S I J1 -A B IT 0 P ow er The other end of the ID cable connects to the hot plug drive tray. See item 2 in Figure D-2. NCR S26 Hot Plug Server User Guide D-11...
  • Page 152 Setting Hard Disk ID Options Note: Normally, SCSI ID7 is reserved for the SCSI controller board. The figure below shows how to set the dip switches for the SCSI drive ID. See item 9 in Figure D-1 for the location of the dip switches on the backplane board.

  • Page 153: Strapping The Scsi Ids On The Drive

    Table D-3. SCSI Drive ID Settings SCSI ID Bit3 Bit 2 Bit 1 Bit 0 0=Jumper shunt not installed 1=Jumper shunt installed *SCSI ID7 reserved for SCSI controller board NCR S26 Hot Plug Server User Guide D-13...

  • Page 154: Installation

    Installation Installation This section describes the hot plug backplane installation procedures. Using the System Board SCSI Connectors To install the backplane when you are using the SCSI connectors on the system board, follow these steps: 1. Set the terminator switches on the backplane according to your planned SCSI channel configuration.
  • Page 155 6. Remove the terminators on each of the SCSI drives that you will install. 7. Position the drive over the hot plug tray and connect the SCSI cable and power cable. NCR S26 Hot Plug Server User Guide D-15...
  • Page 156 Installation Figure D-10. Connecting the Drive Cables 8. Secure the drive to the tray with four screws. Figure D-11. Securing the Drive to the Hop Plug Tray 9. Install the drive tray into the backplane board. D-16 Hot Plug Backplane...
  • Page 157 Figure D-12. Installing the Hot Plug Drive Tray 10. Power on the system. 11. Slide the power switch of the drive tray to the Lock/Power On position. The power LED lights up. NCR S26 Hot Plug Server User Guide D-17...

  • Page 158: Using An Add-On Scsi Controller Board

    Installation Using an Add-on SCSI Controller Board To install the backplane board when you are using an add-on SCSI controller board, follow these steps: 1. Set the terminator switches on the backplane according to your planned SCSI channel configuration. Refer to the “SCSI Channel Configuration” section of this appendix for the channel configurations.
  • Page 159 Figure D-13. Connecting the Power and SCSI Cables to the RAID Adapter Board 6. Follow steps 6 to 11 in the “Using the System Board SCSI Connectors” section of this appendix to complete the installation. NCR S26 Hot Plug Server User Guide D-19...

  • Page 160: Using The Hot Plug Feature

    Using the Hot Plug Feature Using the Hot Plug Feature The faulty drive indicator on the hot plug drive tray lights up whenever the drive that it carries becomes bad or defective. When this happens, you can replace the defective drive without shutting off the system or quitting any running application by using the hot plug feature.

  • Page 161: System Support Log

    Appendix E System Support Log NCR S26 Hot Plug Server User Guide...

  • Page 162: Introduction

    Introduction Introduction This chapter provides a place for recording server identification information and describes how to contact NCR support services. The following items are included in this chapter: A place to record your class/model number, serial number, and system ID...

  • Page 163: System Identification

    System Identification System Identification The following numbers may be requested by a support associate if you have to contact NCR support services. Please fill in the spaces below to identify your particular server. Enter Class/Model Number ____________________ Enter Serial Number...

  • Page 164: Ncr Hardware Support Services

    NCR Hardware Support Services NCR Hardware Support Services NCR On-Site Hardware Support Services NCR offers on-site system hardware support. Check with your local office for detailed coverage hours. NCR Technical Support Web Site Additional technical information for this server is available to authorized users on the World Wide Web at the following URL: http://www.columbiasc.ncr.com/techinfo...

  • Page 165: Ncr Support Phone Numbers

    NCR Support Phone Numbers NCR Support Phone Numbers A list of NCR support telephone numbers is located in this chapter. Enter the NCR support phone numbers that you will use in the spaces provided below. Enter Hardware Support Number __________________...

  • Page 166: Placing A Software Support Call

    Use this number if you have questions regarding the support problem. 4. The support associate will direct your call to a system analyst, depending on availability, or NCR will return your call. Be prepared to provide the following information: –...

  • Page 167: List Of Ncr Support Telephone Numbers

    This section contains support telephone numbers for the United States and other areas of the world. NCR Faxback System Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list of the latest information available. The information you need may be available through this fax system.
  • Page 168 NCR Support Phone Numbers United States Support In the United States, call the NCR General Purpose Global Support Center. AT&T UNIX SVR4 MP-RAS Support 1-800-543-9935 Microsoft Windows NT Support 1-800-GOWINNT Computer Hardware Support 1-800-262-7782 System Support Log...

  • Page 169: Other Areas Support

    800-3353 India *61 2 935 3992 Indonesia 001 800 61 850 Ireland 1-800-553110 31-35-687-6025 Israel 177-3103708 31-35-687-6011 Korea 0078 61 1 0483 Lebanon 31-35-687-6034 Luxembourg-FR 0800-2998 31-35-687-6016 Luxembourg-GE 0800-5242 31-35-687-6015 Malaysia 800 5067 NCR S26 Hot Plug Server User Guide...
  • Page 170 NCR Support Phone Numbers Netherlands 06-0225121 31-35-687-6000 New Zealand 0 800 445 337 Norway 800-11351 31-35-687-6005 Philippines 1 800 611-0037 Poland 31-35-687-6023 Portugal 05-05313334 31-35-687-6017 10 800 3571 Russia 31-35-687-6026 Saudi Arabia 31-35-687-6031 Singapore 800 616 1271 South Africa 800-995009...

  • Page 171: Customer Support Agreement

    Customer Support Agreement Customer Support Agreement Attach a copy of your current customer support agreement here. NCR S26 Hot Plug Server User Guide E-11...

  • Page 172: Overview

    Overview Overview This appendix includes the forms to enter complete records for the NCR S26 Hot Plug Server. You should keep complete and accurate records. This appendix includes the following sections: Support Services - information about NCR support services Hardware Records - logs to enter the hardware performance and service...

  • Page 173: Support Services

    Support Services Support Services This section is for recording and maintaining information about NCR support services. The following items are included in this section: A place to record your class/model number, serial number, and system ID number An overview of NCR on-site hardware support services...

  • Page 174: Ncr On-Site Hardware Support Services

    * Response time to locations beyond 160 km may be longer. NCR Support Phone Numbers A list of NCR support telephone numbers is located at the end of this appendix. Enter the NCR support phone numbers that you will use.

  • Page 175: Placing A Hardware Support Call

    Use this number if you have questions regarding the support problem. 7. The support associate will direct your call to a system analyst, depending on availability, or NCR will return your call. Be prepared to provide the following information: –...

  • Page 176: Placing A Software Support Call

    To place a software support call, follow these steps: 1. Call the software support number you recorded under the heading “NCR Support Phone Numbers” earlier in this appendix. Note that after-hours calls are subject to an extended coverage charge.

  • Page 177: Hardware Records

    Use another Hardware Log to record support information on all the miscellaneous devices such as terminals, distributed terminal controllers, small printers, and PCs. NCR S26 Hot Plug Server User Guide E-17...
  • Page 178 Hardware Records This method is useful when you have large systems with many peripherals. Then whenever a peripheral is moved to a different system, the Hardware Log can stay with the equipment. One Log for the System and Separate Logs for Each Peripheral Category Maintain one Hardware Log for repair service, preventive maintenance, support notes, and updates that apply only to the CPU and the entire system.
  • Page 179 NCR Entry Entry Service Note Repair Upgrade Date/Time Date Incident # NCR Notified Start Time Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature Action (including follow-up (if required) commitments) Problem Parts P/N NCR S26 Hot Plug Server User Guide E-19...
  • Page 180 Hardware Records Hardware Log Page __________ Customer NCR Entry Entry Service Note Repair Upgrade Date/Time Date Incident # NCR Notified Start Time Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature Action (including follow-up (if required) commitments) Problem Parts P/N E-20...
  • Page 181 NCR Entry Entry Service Note Repair Upgrade Date/Time Date Incident # NCR Notified Start Time Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature Action (including follow-up (if required) commitments) Problem Parts P/N NCR S26 Hot Plug Server User Guide E-21...
  • Page 182 Hardware Records Hardware Log Page __________ Customer NCR Entry Entry Service Note Repair Upgrade Date/Time Date Incident # NCR Notified Start Time Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature Action (including follow-up (if required) commitments) Problem Parts P/N E-22...
  • Page 183 NCR Entry Entry Service Note Repair Upgrade Date/Time Date Incident # NCR Notified Start Time Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature Action (including follow-up (if required) commitments) Problem Parts P/N NCR S26 Hot Plug Server User Guide E-23...
  • Page 184 Hardware Records Hardware Log Page __________ Customer NCR Entry Entry Service Note Repair Upgrade Date/Time Date Incident # NCR Notified Start Time Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature Action (including follow-up (if required) commitments) Problem Parts P/N E-24...
  • Page 185 NCR Entry Entry Service Note Repair Upgrade Date/Time Date Incident # NCR Notified Start Time Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature Action (including follow-up (if required) commitments) Problem Parts P/N NCR S26 Hot Plug Server User Guide E-25...
  • Page 186 Hardware Records Hardware Log Page __________ Customer NCR Entry Entry Service Note Repair Upgrade Date/Time Date Incident # NCR Notified Start Time Operator Class/Model# Serial# NCR Contact Completion Time PO#/Signature Action (including follow-up (if required) commitments) Problem Parts P/N E-26...

  • Page 187: Software Records

    Note: To maintain accurate records, it is essential that the customer complete all customer entry portions of the Software Product Log or the System Software Log when placing a support call. NCR S26 Hot Plug Server User Guide E-27...
  • Page 188 Software Records This page intentionally left blank. E-28 System Support Log...
  • Page 189 Name of Software Package ____________________ Page __________ System Product Serial Number Number Sales Operating Order System Shipped Initial Warranty Date Code Shipped Date Revision Update Patch Revision Product Sales Name Installed Level Name Order Install NCR S26 Hot Plug Server User Guide E-29...
  • Page 190 Software Records Software Product Log Name of Software Package ____________________ Page __________ System Product Serial Number Number Sales Operating Order System Shipped Initial Warranty Date Code Shipped Date Revision Update Patch Revision Product Sales Name Installed Level Name Order Install E-30 System Support Log...
  • Page 191 Name of Software Package ____________________ Page __________ System Product Serial Number Number Sales Operating Order System Shipped Initial Warranty Date Code Shipped Date Revision Update Patch Revision Product Sales Name Installed Level Name Order Install NCR S26 Hot Plug Server User Guide E-31...
  • Page 192 Software Records Software Product Log Name of Software Package ____________________ Page __________ System Product Serial Number Number Sales Operating Order System Shipped Initial Warranty Date Code Shipped Date Revision Update Patch Revision Product Sales Name Installed Level Name Order Install E-32 System Support Log...
  • Page 193 Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Date Notified Start Time Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S26 Hot Plug Server User Guide E-33...
  • Page 194 Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Date Notified Start Time Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) E-34 System Support Log...
  • Page 195 Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Date Notified Start Time Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S26 Hot Plug Server User Guide E-35...
  • Page 196 Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Date Notified Start Time Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) E-36 System Support Log...
  • Page 197 Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Date Notified Start Time Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S26 Hot Plug Server User Guide E-37...
  • Page 198 Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Date Notified Start Time Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) E-38 System Support Log...
  • Page 199 Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Date Notified Start Time Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) NCR S26 Hot Plug Server User Guide E-39...
  • Page 200 Software Records System Software Log Page __________ Customer Entry NCR Entry Date/Time NCR Date Notified Start Time Contact Operator Resolution Software Version Nickname PICS ID# Problem (symptom, failure#, error#) E-40 System Support Log...

  • Page 201: Current System Configuration

    This list provides a convenient location to record the serial numbers, class/model numbers, and location of system equipment. Hardware Configuration Report As you make changes in the system, make a listing of the system’s current I/O configuration in this section. NCR S26 Hot Plug Server User Guide E-41...
  • Page 202 Current System Configuration Adapter Board Locations Record information about each adapter board installed in your system. PCI Slot 1 PCI Slot 2 PCI Slot 3 PCI Slot 4 PCI Slot 5 Shared EISA Slot 3 Shared EISA Slot 2 EISA Slot 1 E-42 System Support Log...

  • Page 203: System Equipment List

    Current System Configuration System Equipment List Page __________ Physical LDEV or LU Device Device Description Location / Path Number Model Serial Phone Number Number NCR S26 Hot Plug Server User Guide E-43...
  • Page 204 Current System Configuration System Equipment List Page __________ Physical LDEV or LU Device Device Description Location / Path Number Model Serial Phone Number Number E-44 System Support Log...

  • Page 205: Hardware Configuration

    Current System Configuration Hardware Configuration As you make changes in the system, make a listing of the system’s current I/O configuration in this section. NCR S26 Hot Plug Server User Guide E-45...

  • Page 206: Preventive Maintenance

    Preventive Maintenance Preventive Maintenance This section is for entering preventive maintenance activities. The primary purpose of preventive maintenance is to keep unscheduled interruptions to a minimum. Following a well-planned preventive maintenance program can help you maintain a high level of system performance at a minimum cost.

  • Page 207: General Customer Preventive Maintenance Procedures

    Review the System Software Log files. Inspect the equipment. Check all lamps, indicators, switches, controls, fans, blowers, and air filters. Replace worn parts if necessary. Observe the operation of the equipment. Run the self-test diagnostic. NCR S26 Hot Plug Server User Guide E-47...
  • Page 208 Preventive Maintenance Clean device exterior surfaces. Check only those adjustments known to require periodic attention. Provide users with feedback about overall system performance. Record the preventive maintenance information on the appropriate Hardware Log. E-48 System Support Log...
  • Page 209 Preventive Maintenance Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Scheduled Time CE or Customer Initial NCR S26 Hot Plug Server User Guide E-49...
  • Page 210 Preventive Maintenance Preventive Maintenance Timetable Worksheet Year __________ Product Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Time Required Scheduled Date Scheduled Time CE or Customer Initial E-50 System Support Log...
  • Page 211 Preventive Maintenance Preventive Maintenance Reference Sheet Device Special Tools, Preventive Maintenance Reference Name Equipment, and Procedure Manual Materials (Title, Part #, and Page #) NCR S26 Hot Plug Server User Guide E-51...
  • Page 212 Preventive Maintenance Preventive Maintenance Reference Sheet Device Special Tools, Preventive Maintenance Reference Name Equipment, and Procedure Manual Materials (Title, Part #, and Page #) E-52 System Support Log...

  • Page 213: Installation Records

    Attach documents here such as packing lists, hardware configuration records, and software installation records. Note: After the system is installed, complete the “Current System Configuration” section earlier in this appendix. NCR S26 Hot Plug Server User Guide E-53...

  • Page 214: Customer Support Agreement

    Customer Support Agreement Customer Support Agreement Attach a copy of your current customer support agreement here. E-54 System Support Log...

  • Page 215: List Of Ncr Support Telephone Numbers

    This section contains support telephone numbers for the United States and other areas of the world. NCR Faxback System Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list of the latest information available. The information you need may be available through this fax system.

  • Page 216: Other Areas Support

    List of NCR Support Telephone Numbers Other Areas Support Toll numbers are marked with an asterisk (*). Toll-free numbers are unavailable in those areas. Country Number Country Number Australia 1-800-069-238 Luxembourg-FR 0800-2998 Austria 06-605722 Malaysia 800-5067 Belgium-FRA 0800-71252 Netherlands 06-0225121...
  • Page 217 Date and time 4-5, 5-8 Fast boot mode 4-11 Documentation 1-3 Drives configuring diskette drives 4-6 configuring IDE hard disk Help 1-4 drives 4-7 Hot plug backplane D-2 hard disk drive types 4-31 installing 3-18 NCR S26 Hot Plug Server User Guide Index-1...
  • Page 218 4-28 channels 4-19 setup password 4-27 card configuration 4-18 Support telephone numbers E-55 expansion ROM region 4-19 System board 2-10, 3-3 I/O region 4-20 System features 2-3 Num lock after boot 4-10 Index-2 NCR S26 Hot Plug Server User Guide...
  • Page 219 Index Ventilation 2-7 NCR S26 Hot Plug Server User Guide Index-3...
  • Page 220 Index Index-4 NCR S26 Hot Plug Server User Guide...

Table of Contents