Guide For Screening Customer Calls - U-Line Origins Series Service And Parts Manual

GUIDE FOR SCREENING CALLS
U-line's warranty does not cover customer education calls. It has been reported that as
high as 50% of all service calls performed, are customer education calls.
The following guide has been developed to help screen calls on the most common cus-
tomer education issues. It can be used by persons scheduling service calls.
The unit is not cold enough!
CUSTOMER
COMPLAINT
Questions to ask before scheduling a service call —
• Are you familiar with the factory specifications for this unit? (many factors can cause
these figures to vary. Ambient temperature, application, amount of use etc.)
Model Numbers
15WC, 29WC, 75WC
15R, 29R, 75R
75AD, 75, 29AD
C75A, C75FF, C29A, C29FF
75 Bev
• Is the door sealing properly? If the door is not sealed properly, it allows heat into the
unit. U-Line's warranty is 90 days for door adjustments.
• Is the condenser clean? U-Line's warranty does not cover cleaning the condenser.
• Is the unit behind closed doors? The unit must have free air flow to the front grille.
• Did you try turning the temperature control colder? Turning the control knob clock-
wise is colder. Be sure to allow 24 hrs. between temperature control adjustments.
• For model 29AD only. Is the defrost timer set to the time of day? When set properly,
the unit will be off, defrosting, between midnight and 3:30 a.m.
• For Wine Captain Units and 75 Bev. Is the light on constantly to display the wine?
If the light is on constantly, this could cause the unit to run warmer.
The ice cubes are sticking together!
CUSTOMER
COMPLAINT
Questions to ask before scheduling a service call —
• Does the unit need to be defrosted?
• Is the door sealing properly? This could cause the ice cubes to stick together.
• Have you tried to ruffle the the ice bucket? If the ice sits without being used, it will
tend to stick together. Shaking the bucket will usually break apart the ice cubes. If
the ice has been sitting for a long time, we recommend dumping the bucket and mak-
ing fresh ice.
Approximate Temperatures
60° top rack /55° middle/ 45° bottom
38°
38° fresh food, 15° freezer
38° fresh food
38° glass shelves, 45° wine racks
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