Customer Call Guide - U-Line U-3018RFOL-00 Service Manual

Troubleshooting

Customer Call Guide

The following guide has been developed to help answer frequently asked questions. It can be used by persons scheduling service calls. These are
things the customer should consider before scheduling a service call.
Concern
The unit is not cold enough.
Temperature is too cold.
Product is freezing.
The unit is frosting up.
22
• Are you familiar with the factory temperature specifications for
the unit? Many factors can cause these temperatures to vary;
ambient temperature, application, amount of use (number of
times and length of time the door are opened and closed), etc
• Is the door sealing properly? If the door is not sealed properly, it
allows heat into the unit. U-Line's warranty is 30 days for door
adjustments.
• Has the door been left open? The unit will issues an audible tone
if the door has been left open for longer than 5 minutes.
• Is the condenser clean? U-Line's warranty does not cover clean-
ing the condenser.
• Is the unit behind closed doors or the grille restricted? The front
grille must be free of obstruction.
• Is the unit in an application of heavy usage? Heavy usage or high
ambient temperatures will cause a unit to frost up.
• Did you try adjusting the temperature to a colder level? Adjust
to a colder level. Be sure to allow 24 hours between temperature
control adjustments.
• Check actual temperature versus set-point.
• Did you try adjusting the temperature to a warmer level? Adjust
to a warmer level and allow 24 hours between temperature con-
trol adjustments.
• What is the temperature set at?
• Do not allow products to lean against the evaporator at the back
wall.
• Are you familiar with the defrost technology of the unit?
• Is the door sealing properly? If the door is not sealing properly, it
allows heat/humidity into the unit. U-Line's warranty is 30 days
for door adjustments.
• Has the door been left open?
• Is the unit in an application of heavy usage? Heavy usage or high
ambient temperatures will cause a unit to frost up.
U-Line Service
Response