I Forget My Smartphone Password - Blackberry Bold 9790 User Manual

User Guide

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I receive a call or message
Try the following actions:
• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and
Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent
and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can
change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 209
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless network
Try the following actions:
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