I Can't Send Messages; I Forget My Smartphone Password - Blackberry Torch 9810 User Manual

User Guide

I can't send messages

Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key,
Change or delete a contact,
Turn on or turn off data service or set roaming options,
Options for email filters, 102
Resend a message, 98
Wireless coverage indicators,
Turn on, turn off, or check the status of a network connection,
Resend a message, 98

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
328
195
270
267
266
Quick Help
43