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Planet Networking & Communication IPX-2000 User Manual

Internet telephony pbx system
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PLANET IPX-2000 user's manual
Internet Telephony PBX System
IPX-2000
User's Manual
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  • Page 1 PLANET IPX-2000 user’s manual Internet Telephony PBX System IPX-2000 User’s Manual 1 of 51...
  • Page 2 Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose.

  • Page 3: Table Of Contents

    PLANET IPX-2000 user’s manual TABLE OF CONTENTS INTRODUCTION............................5 ............................5 VERVIEW ............................5 NSTALLATION SYSTEM CONFIGURATION ........................7 ............................7 IME SETUP 2.1.1 Time Zone Setup..........................7 2.1.2 Date Setup............................7 ............................7 SETUP 2.2.1 Static............................... 8 2.2.2 DHCP ............................. 8 2.2.3...
  • Page 4 PLANET IPX-2000 user’s manual ......................... 19 TACKABLE MANAGEMENT 3.7.1 Operation modes ........................... 19 3.7.2 Consolidated management......................19 3.7.3 Configuration..........................19 IP PBX CONFIGURATION..........................22 ......................22 SERGROUP ONFIGURATION 3.8.1 Add Usergroup..........................22 3.8.2 Edit Usergroup..........................23 3.8.3 Delete Usergroup .......................... 23 ........................

  • Page 5: Introduction

    PLANET IPX-2000 user’s manual 1 Introduction 1.1 Overview The IP PBX Administration Guide provides instructions for administering the IP PBX system. IP PBX is an embedded call-processing server communicating with client stations with Session Initiation Protocol (SIP). It migrates the telephony network and the data network of a small-to- medium business (SMB) company into a manageable converged network.
  • Page 6 PLANET IPX-2000 user’s manual 1. AC Power 110/220 Volt, 60 Hz 2. FXO ports 4 ports per daughter card, numbered from right to the left. The rightmost port at slot 0 is port 1 and the leftmost port at slot 1 (if installed) is port 8. FXO ports are to be connected to FXS jacks on wall or analog PBX using RJ-11 cables.

  • Page 7: System Configuration

    PLANET IPX-2000 user’s manual 2 System Configuration This section describes how to configure system parameters used by IP PBX. The factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration Web interface could be reached at https://192.168.1.1/. Once connected, the browser will warn about accepting a certificate.

  • Page 8: Static

    PLANET IPX-2000 user’s manual 2.2.1 Static You can choose Static IP in Type drop-down list, and manually configure the following information: IP address Network mask Default gateway IP address Primary and secondary DNS servers And, click Save button to submit.

  • Page 9: Lan Setup

    PLANET IPX-2000 user’s manual 2.3 LAN setup The LAN Setup page allows administrator to configure LAN network interface for IP PBX. Select System -> LAN setup, current settings of LAN network interface are displayed. You can modify them by entering new IP address and network mask followed by clicking Save button.

  • Page 10: Enable Dyndns

    PLANET IPX-2000 user’s manual 2.5.1 Enable DynDNS Select Enable radio button, enter the Username, Password, Hostname, and Interval, and then click Save button. Typical hostname has a form of <hostname>.dyndns.org. The refresh interval is usually between 60 – 600 seconds depending on the volatility of WAN IP assignment.

  • Page 11: Virtual Server

    PLANET IPX-2000 user’s manual 2.7 Virtual server To enable access servers in LAN from a machine beyond WAN, select System -> Virtual server to configure port mappings. Service ID names the service. Protocol and Port specify the TCP/UDP port number on WAN IP to be forwarded to the Forward to port of Forward to IP in LAN.

  • Page 12: System Event Log

    PLANET IPX-2000 user’s manual 2.8.3 System event log Event log includes reported events from following system services: NTP, DNS, DHCP, and PPPoE. 2.8.4 System storage usage This displays the size and utilization percentage of the internal main system storage. 2.8.5 System storage backup To back up internal main storage, click the Backup button and follow instructions to insert the USB connector of an external USB drive.

  • Page 13: Service Configuration

    PLANET IPX-2000 user’s manual 3 Service Configuration This section describes details to configure various services built in the IP PBX. 3.1 NTP service Select Service -> NTP service to specify a NTP server for network time synchronization. You can enable or disable NTP service at any time.

  • Page 14: Stun Service

    PLANET IPX-2000 user’s manual 3.3 STUN service Select Service -> STUN service to specify a Simple Traversal of UDP through NATs (STUN) server for NAT traversal. You can enable or disable STUN service at any time. 3.3.1 Enable STUN service Select Enable radio button, enter the fully qualified domain name or the IP address of a STUN server, and then click Save button.

  • Page 15: Disable Tftp Service

    PLANET IPX-2000 user’s manual By default, the root directory is /tftpboot. Initially, you might not be able to change directory, since there is no folder created under /tftpboot yet. Current directory is shown in the gray field on the right side, for instance, it is /tftpboot at the beginning.

  • Page 16: Dhcp Service

    PLANET IPX-2000 user’s manual 3.5 DHCP service Select Service -> DHCP service, this page indicates current status of DHCP service. You can enable or disable DHCP service at any time. 3.5.1 Enable DHCP service Select Enable radio button, and then click Save button. Afterwards, you can configure DHCP settings in details in this page.

  • Page 17: Disable Dhcp Service

    PLANET IPX-2000 user’s manual The DHCP pool you just deleted shall disappear from the DHCP Pool panel. 3.5.1.4 Show Clients Click the Show client button to list all leased LAN IP addresses and client details in a separated window. 3.5.2 Disable DHCP service Select Disable radio button, and then click Save button.

  • Page 18: Reload Ip Pbx Configuration

    PLANET IPX-2000 user’s manual supporting the same. Otherwise, one may find the special device only got registered with this option but other clients or even SIP trunks fail due to such change. Max active users is for registration admission control to limit the maximum number of actively registered clients. Max active calls is for call admission control to limit the maximum number of concurrent calls, while Max wireless calls limits the calls made by explicitly specified wireless extensions.

  • Page 19: Stackable Management

    PLANET IPX-2000 user’s manual 3.7 Stackable management IP PBX is scalable and allows you to enlarge capacity by stacking up to 4 IP PBX boxes to form a cluster. 3.7.1 Operation modes There are three different operation modes provided by IP PBX. They are standalone mode, master mode, and slave mode.
  • Page 20 PLANET IPX-2000 user’s manual Go to Service -> Stackable management page on master box. Select Enable Master mode checkbox, enter IP address and port of each slave box then click Add slave button, one by one for each of them.
  • Page 21 PLANET IPX-2000 user’s manual On new box, remove all of trunk configuration including routes and routegroups. Go to Service -> Stackable management page on old box. Select Enable Master mode checkbox, enter IP address of new box then click Add slave button.

  • Page 22: Ip Pbx Configuration

    PLANET IPX-2000 user’s manual IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX. Please note that reloading configuration is required in order to make new configuration effective 3.8 Usergroup Configuration A usergroup is a logically grouping of users and their privileges. For instance, one could have couple of usergroups in an IP telephony network, e.g.

  • Page 23: Edit Usergroup

    PLANET IPX-2000 user’s manual Now, you should be able to see the newly added usergroup displayed in the Groups panel on the left side. 3.8.2 Edit Usergroup Click the usergroup link in Groups panel. Edit settings shown on the right side.

  • Page 24: User Configuration

    PLANET IPX-2000 user’s manual 3.9 User Configuration A user is a logical entity in IP telephony which associates extensions with a usergroup. It also propagates its attributes such as e-mail and voicemail PIN to extensions. Usually a user refers to a real person who has a name and e-mail;...

  • Page 25: Device Configuration

    PLANET IPX-2000 user’s manual Field Description Login ID A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. This is the ID for personal configuration through IP PBX Web management. Password Password for the user to access IP PBX Web management.

  • Page 26: Ip Phone

    PLANET IPX-2000 user’s manual 3.10.1 IP Phone 4.3.1.1 Add Device Click <Add new> button from the left panel. Enter settings shown in Table 4-3-1. Click Save button. The newly added device should be displayed in Devices panel on the left side. Following shows steps to add extensions for the new device.
  • Page 27 PLANET IPX-2000 user’s manual Table 4-3-1 Device Configuration Settings Field Description Device ID A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. Device administration URL (Optional) Administration URL of the device. Enable Automatic Client Configuration...
  • Page 28 PLANET IPX-2000 user’s manual Voicemail PIN PIN to access voicemails. This is mandatory if above voicemail option is enabled. Language Preferred language for system instructions heard from the extension. Allow LAN use only Check to reject registration and calls from WAN in a SIP ID same as the extension number.

  • Page 29: Analog Phone

    PLANET IPX-2000 user’s manual separated by commas. Use Remove button and Remove all button accordingly when some forwardings are no longer required. 3.10.2 Analog Phone Connect an analog phone to a FXS port and configure the properties of the port as detailed in Table 4-3-3.

  • Page 30: Route Configuration

    PLANET IPX-2000 user’s manual Selective call blocking (Optional) Check Block anonymous calls to block all calls without a Caller ID; one could also explicitly list numbers to block by entering one or more calling numbers and click Add button. Use Remove button and Remove all button to cancel blockings.

  • Page 31: Add Route

    PLANET IPX-2000 user’s manual Management page. IP PBX service must be reloaded to activate changes. 3.11.1 Add Route Click <Add new> button from the left panel. Enter settings shown in Table 4-4-2. Click Save button. The newly added route should be displayed in Routes panel on the left side.

  • Page 32: Routegroup Configuration

    PLANET IPX-2000 user’s manual dialing. Say, 4 leading consecutive “w” result in 2 seconds delay before dialing. 3.12 Routegroup Configuration A routegroup groups routes into a logical superset of route patterns. Such abbreviation simplifies the association of multiple routes with a trunk, say, a PSTN line. A route could be included in various routegroups and a routegroup could contain one single route only.

  • Page 33: Sip Trunk Configuration

    PLANET IPX-2000 user’s manual Table 4-5 Routegroup Configuration Settings Field Description Group ID A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. Description Arbitrary description info. Associated routes Select routes belonged to this routegroup. Click arrow icons to add or remove a route to/from the routegroup.
  • Page 34 PLANET IPX-2000 user’s manual Click Delete button. The deleted SIP trunk shall disappear from the Trunks panel. Table 4-6 SIP Trunk Configuration Settings Field Description Trunk identifier A unique number consisting of digits only. Usually give the phone number issued by the ITSP for consistency.

  • Page 35: Pstn Trunk Configuration

    PLANET IPX-2000 user’s manual heard from the trunk. Usergroup of privilege When disabled DID, select a usergroup whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk. There may not be appropriate usergroups to select initially.

  • Page 36: Add Pstn Trunk

    PLANET IPX-2000 user’s manual 3.14.1 Add PSTN Trunk Click <Add new> button from the left panel. Enter settings shown in Table 4-7. Click Save button. The newly added PSTN trunk shall be displayed in Trunks panel on the left side.

  • Page 37: Trunk Terminal

    PLANET IPX-2000 user’s manual Port selection Order to hunt for an available port in the group. Besides Ascending and Descending options, one could check Rotating to force ports being selected by turns to even cost. Outbound routegroup Select a routegroup to associate routes with this trunk.

  • Page 38: Add Trunk Terminal

    PLANET IPX-2000 user’s manual password must be used for both. The Terminal Management page allows the administrator to configure trunk terminals used by IP PBX. Select Trunk -> Trunk terminal and one can add, edit, and delete terminals. IP PBX service must be reloaded to activate changes.

  • Page 39: Pots Setup

    PLANET IPX-2000 user’s manual Terminal password Password of SIP trunk given on the other IP PBX for authentication. DID of extension When enabled DID, choose an extension to be an unconditional destination for incoming calls to this terminal. The number of the terminal is therefore regarded as the direct line number of the extension.

  • Page 40: Auto Attendant

    PLANET IPX-2000 user’s manual 3.17.1 Auto attendant Auto attendant is an Interactive Voice Response (IVR) subsystem which answers incoming calls to a trunk and prompt voice menu to guide the caller to reach his expected extension. Usually the caller input the expected extension by pressing digits from the touch-tone pad on his/her phone, and the auto attendant to make the transfer.

  • Page 41: Life Line

    PLANET IPX-2000 user’s manual resume conversation in 45 seconds, IP PBX will ring the original extension where the callee answered the call. To configure Call Park feature, select Feature -> Call park, enter settings shown in Table 3.17-2, and then click Save button.

  • Page 42: Meet-Me Conference

    PLANET IPX-2000 user’s manual Table 3.17-3 Life line Configuration Settings Field Description Number pattern Pattern for emergency numbers. Note: this is the pattern after digit stripping. For example, configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the PSTN trunk has an outbound dialplan of “9.”.

  • Page 43: Music On Hold

    PLANET IPX-2000 user’s manual Field Description Room number Meeting room number, e.g. 8000. Description Arbitrary description info. PIN to join PIN for normal users to join the conference. During a conference, a normal user has following options: # to quit conference...

  • Page 44: Voicemail

    PLANET IPX-2000 user’s manual Edit settings shown on the right side. Click Save button. 3.17.5.3 Delete MOH file Click link to the file to delete from the MOH files panel. Click Delete button. The deleted MOH file shall disappear from the MOH files panel.

  • Page 45: Auto-Attendant Prompts

    PLANET IPX-2000 user’s manual Table 3.17-6 Voice Mail Configuration Settings Field Description Voicemail pilot number Number to access voice mail system IVR. Minimum message time Message less than this duration will be discarded. E.g., 3 (sec). Maximum message time Maximum duration allowed for a single message.

  • Page 46: Meet-Me Prompts

    PLANET IPX-2000 user’s manual Table 3.17-7 Replaceable Auto-attendant Prompts Prompt Description Greeting Welcome to ${company}, please dial an extension or press ${key} for the operator. Invalid I am sorry, that is not a valid extension. Please try again. Extension Extension...
  • Page 47 PLANET IPX-2000 user’s manual Table 3.17-9 Replaceable Voicemail System Prompts Prompt Description Login Welcome to voice mail system, please enter your mailbox. Password Password? Incorrect mailbox Login incorrect, mailbox? Good-bye Good-bye. Prerec-intro Press star(*) to cancel recording and return to the main menu.

  • Page 48: Example Provisioning

    PLANET IPX-2000 user’s manual 4 Example Provisioning This chapter introduces several practical configuration examples of IP PBX deployment. The configuration of IP PBX is very flexible and the expressiveness of usergroups, routegroups, and trunks are scalable enough to support various network architectures. Users could reference these examples and build a larger network involving multiple sites and advanced services.

  • Page 49: Case Ii: Two-Site Configuration

    PLANET IPX-2000 user’s manual Each phone has one extension and it can call any extension without limitation. Only staff phones can call out to PSTN with a prefix 9. Incoming PSTN calls are answered by auto attendant and could be transferred to any extension.
  • Page 50 PLANET IPX-2000 user’s manual B-HQ PSTN modem Internet B-BR modem PSTN Figure 5-2 Configuration steps in B-HQ: 1. Create usergroups staff, utility, and ext-all. 2. Include staff and utility in the Reachable usergroup of ext-all. 3. Create a user account for each staff and assign it to usergroup staff.
  • Page 51 PLANET IPX-2000 user’s manual trunk pstn1 and Reachable usergroup utility; while for usergroup utility, include Reachable usergroup staff only. 16. Reload IP PBX Service. Configuration steps in B-BR: 1. Create usergroups staff, utility, and ext-all. 2. Include staff and utility in the Reachable usergroup of ext-all.

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