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If you encounter any problem when you're using this wireless network card, don't panic!
Before you call your dealer of purchase for help, please check this troubleshooting table, the
solution of your problem could be very simple, and you can solve the problem by yourself!
Q 1: I can't find any wireless access point / wireless device in Site Survey function.
Solution:
1.
Click Rescan for few more times and see if you can find any wireless access point or
wireless device.
2.
Please move closer to any known wireless access point.
3.
Ad hoc function must be enabled for the wireless device you wish to establish a direct
wireless link.
4.
Please adjust the position of network card (you may have to move your computer if
you're using a notebook computer) and click Rescan button for few more times. If you
can find the wireless access point or wireless device you want to connect by doing this,
try to move closer to the place where the wireless access point or wireless device is
located.
Q 2: Nothing happens when I click Launch Config Utility.
Solution:
1. Please make sure the wireless network card is inserted into your computer's USB port. If
the VigorN95 configuration utility's icon is black, the network card is not detected by
your computer.
2. Reboot the computer and try again.
3. Remove the card and insert it into another USB port.
4. Remove the driver and re-install.
5. Contact the dealer of purchase for help.
Q 3: I can not establish connection with a certain wireless access point
Solution:
1. Click Connect for few more times.
2. If the SSID of access point you wish to connect is hidden (nothing displayed in SSID field
in Site Survey function), you have to input correct SSID of the access point you wish to
connect. Please contact the owner of access point to ask for correct SSID.
3. You have to input correct security key to connect an access point with encryption. Please
contact the owner of access point to ask for correct security key.
4.
The access point you wish to connect only allows network cards with specific MAC
address to establish connection. Please go to About tab and write the value of
Phy_Addess down, then present this value to the owner of access point so he / she can add
the MAC address of your network card to his / her access point's list.
Q 4: The network is slow / having problem when transferring large files
1. Move closer to the place where access point is located.
2. Disable Tx Burst in Advanced tab.
3. Enable WM‟ in WM‟ tab if you need to use multimedia / telephony related applications.
4. Disable WMM – Power Save Enable in WMM tab.
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VigorN65 User's Guide
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