Vertu Concierge Terms And Conditions - Vertu ASCENT X User Manual

Warranty and legal information

Vertu Concierge Terms and Conditions

These terms and conditions apply to Nokia Corporation, a company validly organised
and existing under the laws of Finland, with business identity code 0112038-9,
having registered address at Keilalahdentie 4, 02150 Espoo, Finland, only when
trading as Vertu ("Vertu").
1. Vertu Concierge
As a registered member of Vertu Concierge ("VC") provided by Vertu and its
associated companies ("Vertu"), you ("you") agree to abide by these Terms and
Conditions (the "Terms and Conditions"), and, when ordering anything through VC
from a supplier of products and services (a "Supplier"), you agree that the Terms and
Conditions shall apply to your order.
2. Membership Information
You are obliged to provide correct details when you register for membership of VC
and your failure to do so may invalidate your membership and any subsequent
transaction. Your responsibility to provide accurate information is a continuing
obligation and you must notify Vertu in the event that any information provided by you
in the course of registration changes.
3. Subscription
Initial and ongoing subscription fees, if applicable, are due at the time of initial
subscription and annually thereafter (the "Renewal Date") unless you notify Vertu of
your intention not to renew. Payment must be made annually in advance, and may be
made using any major credit/debit or charge card. Any subscription fee is non
refundable. However, Vertu may, at its sole discretion, elect to refund any subscription
fee in whole or in part, depending on the circumstances relating to the cancellation of
any subscription. You authorise Vertu to deduct renewal subscription fees from your
payment card up to 28 days prior to your Renewal Date. If Vertu does not hold your
payment details, you will be contacted directly to renew your subscription.
Subscription fee rates will be notified to you from time to time, and the subscription
fee payable will be the subscription fee in force at the time of the Renewal Date.
You agree that you will only use your VC membership for the purposes for which it is
issued.
4. VC Services
As a member of VC, you are entitled to all of the products and services as advised by
us from time to time as approved by the relevant product/service Supplier.
5. Services Subject to Change
As a member, note that:
• services are subject to availability and may change from time to time;
• suppliers may change from time to time;
130
• suppliers may impose their own terms and conditions, and you are required to
comply with these at all times.
6. Payment for Services
Please note that some Suppliers may charge you a deposit, entry fee or other sum
for the services they provide. You will be solely liable for payment of any such sums.
At your request, Vertu will authorise Suppliers to debit your nominated payment card
in order for you to take advantage of their services.
7. Availability of Services
Vertu aims to ensure that the services remain available at all times, and will use
reasonable endeavours to ensure that you receive the most from your membership.
If any of the services become unavailable, we will do all we can to ensure that prior
commitments are honoured to the fullest extent possible, but shall not be responsible
for any actions of Suppliers outside Vertu's reasonable control. From time to time the
procurement or provision of certain services may incur a VC handling charge of which
you will be notified - in these cases you hereby authorise Vertu to debit your
nominated payment card with any such handling charges. Unless otherwise agreed
by the Supplier, you shall not be entitled to cancel any services requested where, on
your instructions, performance has already begun.
8. Right of Withdrawal
Vertu reserves the right to withdraw any service that may be offered and/or to refuse
to supply any service requested.
9. Requests
If Vertu is unable to deal with any request, it will inform you as soon as reasonably
practicable.
10.Dealing with VC Suppliers
Suppliers are responsible for providing you with the goods and services you select.
Vertu will assist you in any way it can in all of your dealings with Suppliers.
11.Personal Membership
VC membership is personal to the registered Vertu phone user. You are responsible
for ensuring that no one (other than your personal assistant, where applicable) uses
your membership to access membership services and benefits.
12.Cancellation of Membership
Vertu reserves the absolute right to cancel or suspend your membership (at its sole
discretion) for any reason whatsoever. If Vertu cancels your membership, it shall
refund the balance of the annual subscription fee, if any, on a time apportionment
basis in respect of the unexpired period to which the annual subscription fee applies.