Warranty And Legal Information; Manufacturer's Limited Warranty - Vertu ASCENT X User Manual

Warranty and legal information

Manufacturer's limited warranty

Warranty and legal information
NOTE: This limited warranty does not affect your legal (statutory) rights
under your applicable national laws relating to the sale of consumer
products.
Vertu provides this limited warranty to purchasers of the Vertu product(s) included in
the sales package ("Product").
Vertu warrants to you that, during the warranty period, Vertu or a Vertu authorised
service company will, in a commercially reasonable time, remedy defects in
materials, design and workmanship free of charge. The Product will be repaired or,
should Vertu in its discretion deem it necessary, replaced in accordance with this
limited warranty (unless otherwise required by law).
Warranty period
The warranty period starts at the time of the Product's original purchase by the first
end user. The Product may consist of several different parts, and different parts may
be covered by a different warranty period (hereinafter "warranty period"). The
different warranty periods are:
a.Twenty-four (24) months for the mobile device, and twelve (12) months for
accessories (whether included in the mobile device sales package or sold
separately) other than the consumable parts and accessories listed in (b) and (c)
below;
b.six (6) months for batteries, chargers, cables and covers; and
c.ninety (90) days for media on which any software is provided,
e.g. CD-ROM.
As far as your national laws permit, the warranty period will not be extended or
renewed or otherwise affected due to subsequent resale, or Vertu authorised repair
or replacement of the Product. However, part(s) repaired or replaced during the
warranty period will be warranted for the remainder of the original warranty period, or
for sixty (60) days from the date of repair or replacement, whichever is longer.
How to get warranty service
If you wish to make a claim under this limited warranty, please return your Product or
the affected part (if it is not the entire Product) to a Vertu authorised service company.
You can call a Vertu customer services (national or premium rates may apply) for
further details on how to make a claim. Information about service companies
authorised by Vertu can be found in the sales package or at local Vertu web pages,
where available.
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Any claim under this limited warranty is subject to you notifying Vertu or a Vertu
authorised service company of the alleged defect within a reasonable time of it
having come to your attention, and in any event no later than before the expiry of the
warranty period.
When making a claim under this limited warranty, you will be required to provide:
a.the Product (or the affected part) and
b.the original proof of purchase, which clearly indicates the name and address of
the seller, the date and place of purchase, the product type, and the IMEI or other
serial number.
What is not covered?
1. This limited warranty does not cover user manuals or any third party software,
settings, content, data or links, whether included or downloaded in the Product,
whether included during installation, assembly or shipping, or at any other time in
the delivery chain or otherwise, and in any way acquired by you. Vertu does not
warrant that any Vertu software will meet your requirements, will work in
combination with any hardware or software provided by a third party, that the
operation of any software will be uninterrupted or error free, or that any defects in
the software are correctable or will be corrected.
2. This limited warranty does not cover a) normal wear and tear (including, without
limitation, wear and tear of camera lenses, batteries or displays), b) defects
caused by rough handling (including, without limitation, defects caused by sharp
items, by bending, compressing or dropping, etc.), or c) defects or damage caused
by misuse of the Product, including use that is contrary to the instructions provided
by Vertu (e.g. as set out in the Product's User Guide) and/or e) other acts beyond
the reasonable control of Vertu.
3. This limited warranty does not cover defects or alleged defects caused by the fact
that the Product was used with, or connected to, any product, accessory,
software and/or service not manufactured, or supplied by Vertu, or was used
otherwise than for its intended use. Defects can be caused by viruses from your
or from a third party's unauthorised access to services, other accounts, computer
systems or networks. This unauthorised access can take place through hacking,
password mining, or through a variety of other means.
4. This limited warranty does not cover defects caused by the battery being short-
circuited, the seals of the battery enclosure or cells being broken or tampered
with, or the battery being used in equipment other than that for which it has been
specified.