Troubleshooting - Onkyo BD-SP808 Instruction Manual

If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the
following checklist.
Problem
No power.
No sound or picture.
No audio / video signal on the
display device via HDMI cable.
Distorted picture.
Completely distorted picture
or black / white picture with
BD / DVD.
No sound or distorted sound.
Picture freezes momentarily
during playback.
Disc cannot be played back.
SD Memory Card cannot be
read.
No return to start-up screen
when disc is removed.
The unit does not respond to
the remote control.
Buttons do not work or the
unit stops responding.
56

TROUBLESHOOTING

- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will not
output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- When this unit is connected to the DVI jack on your TV or AV receiver, you cannot
hear any sound from the HDMI OUT jack if your TV or AV receiver only supports DVI.
- When the display device does not support the desired video resolution, press and
hold [B (play)] on the front panel for more than 5 seconds. Both settings will be
reset to the default automatically.
- If "HDMI Video Resolution" is set to "Source Direct", it may take a while to display
the playback picture, when the video resolution of a disc material switches during
playback.
- If the unit is connected the unauthorised display device with an HDMI cable, the
audio / video signal may not be output.
- Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the
TV, AV receiver and this unit and then reconnect it to both the devices while they
are powered on.
- Ensure that your HDMI cable is certified.
- Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audio / video cables are connected
to a VCR, pictures may be distorted due to the copy right protection system.
- Make sure the disc is compatible with this unit.
- Adjust the volume.
- Check that the speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in "Audio" menu.
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
centre to edge.
- Clean the disc.
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
- The format of the card does not match to this unit or the card is not compatible.
(Refer to page 23.)
- Reset this unit by turning it off, then on again.
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
- Check if a strong light source is not interfering with this unit's infrared sensor. Make
sure that the unit is not subjected to direct sunshine or inverter-type fluorescent
lights. Relocate if necessary.
- If the BD player is installed in a cabinet with coloured glass doors, the remote
control may not work reliably when the doors are closed. Open the doors, or use a
cabinet without coloured glass.
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
Solution
EN