Troubleshooting - Onkyo BD-SP807 Instruction Manual

If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the
following checklist.
Problem
No power
No sound or picture
Distorted picture
Completely distorted picture or
black / white picture with BD / DVD
No sound or distorted sound
Picture freezes momentarily
during playback
Disc cannot be played back
SD Memory Card cannot be read. - The format of the card does not match to this unit or the card is not compatible.
No return to start-up screen
when disc is removed
The unit does not respond to the
remote control
Buttons do not work or the unit
stops responding
The unit does not respond to
some operating commands
during playback
The unit cannot read BD / DVD /
CD
50

TROUBLESHOOTING

- Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
- Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will
not output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- When this unit is connected to the DVI jack on your TV or AV receiver, you
cannot hear any sound from the HDMI OUT if your TV or AV receiver only
supports DVI.
- When the display device does not support the desired video resolution, set
"HDMI Video Resolution" to "Auto".
- If "HDMI Video Resolution" is set to "Source Direct", it may take a while to display
the playback picture, when the video resolution of a disc material switches
during playback.
- Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audio / video cables are
connected to a VCR, pictures may be distorted due to the copy right protection
system.
- Make sure the disc is compatible with this unit.
- Adjust the volume.
- Check that the speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in "Audio" menu.
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping
from center to edge.
- Clean the disc.
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
- Reset this unit by turning it off, then on again.
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
- Check if a strong light source is not interfering with this unit's infrared sensor.
Make sure that the unit is not subjected to direct sunshine or inverter-type
fluorescent lights. Relocate if necessary.
- If the BD player is installed in a cabinet with colored glass doors, the remote
control may not work reliably when the doors are closed. Open the doors, or use
a cabinet without colored glass.
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
- Condensation? (Let sit 1 or 2 hours)
- You are attempting to playback a disc other than one with one of the marks on
page 19.
- Wipe the dirt off the disc or replace the disc.
Solution
EN