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Troubleshooting
Case1:
If "No Update" is displayed on the front display of the
AV receiver/controller as below, the firmware has
already been updated. You do not need to do anything
further.
Case2:
If an error occurs, "Error!! *-**" is displayed on the
front display of the AV receiver/controller. (Alpha-
numeric characters on the front display are denoted by
asterisks.) The example below is displaying error code
0-10. See the following table and take appropriate
action.
Errors during update via Network
Error Code
*-10, *-20
Ethernet cable is not detected. Connect the
cable properly. See the instruction manual for
the network connection.
*-11, *-13,
Internet connection error.
*-21, *-28
Check the following items:
• Make sure IP address, subnet mask, gateway
address, and DNS server are configured
properly.
• Make sure the router is turned on.
• Make sure the AV receiver/controller and the
router are connected with Ethernet cable.
• Make sure the setup configuration of the
router is set properly. See the instruction
manual of the router.
• If your network allows only one client
connection and there is any other device
already connected, the AV receiver/controller
cannot access the network. Consult your
Internet Service Provider (ISP).
• If your modem does not function as a router,
you will need a router. Depending on your
network, you may need to configure the proxy
server if needed. See the document provided
by your ISP. If you still cannot access the
Internet, DNS or proxy server may be
temporarily down. Contact your ISP.
Others
Retry the update procedure from the
beginning. If the error persists, please contact
Onkyo Support (indicated at the end of this
page) and provide the error code.
Description
Case3:
If you do not have a wired connection to the network,
please contact below.
ONKYO CORPORATION
2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN
The Americas
ONKYO U.S.A. CORPORATION
18 Park Way, Upper Saddle River, N.J. 07458, U.S.A.
Tel: +1-800-229-1687, +1-201-785-2600
Fax: +1-201-785-2650
http://www.us.onkyo.com/
Europe
ONKYO EUROPE ELECTRONICS GmbH
Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY
Tel: +49-8142-4401-0 Fax: +49-8142-4401-555
http://www.eu.onkyo.com/
China, Hong Kong
ONKYO CHINA LIMITED
Unit 1&12, 9/F, Ever Gain PlazaTower 1, 88, Container Port Road,
Kwai Chung, N.T., HONG KONG
Tel: 852-2429-3118 Fax: 852-2428-9039
http://www.onkyochina.com/
Asia, Oceania, Middle East, Africa
Please contact an ONKYO distributor referring to Onkyo
SUPPORT site.
<http://www.intl.onkyo.com/support/local_support/index.html>
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