iRobot Roomba Customer Support Booklet page 10

Roomba Customer Support Booklet 10
Roomba was missing parts when I took it out of the box.
Check the packaging again. If you are missing the Battery Pack or the Virtual
Wall Unit, please contact the place of purchase. If you are missing any other
small part, please contact Customer Service.
The Roomba FloorVac package comes equipped as shown below, with one
Roomba Intelligent FloorVac, one Virtual Wall Unit, a standard battery charger,
removable Battery Pack, 2 replacement filters, and an Owner's Manual.
Roomba won't make transitions from one floor surface to another.
Roomba's Self-Adjusting Cleaning Head automatically traverses uneven floor
transitions up to a half-inch-tall as it cleans carpet, hardwood, linoleum, and tile.
If the transition is any taller than a half-inch, Roomba will not make the transition
and will turn away in another direction. If there is a transition that Roomba had
been clearing, but is no longer clearing, check to make sure there are no
obstructions for any of the three Wheels.
Can't find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at
roomba-support@irobot.com