Troubleshooting Tips - Runco VideoXtreme VX-11d Installation & Operation Manual

Maintenance and Troubleshooting
5.2

Troubleshooting Tips

Table 5-1 provides some general guidelines for troubleshooting problems you may
encounter with the VX-11d. If you encounter an issue not described here, please contact
Runco Technical Support.
Table 5-1. Troubleshooting Chart
Symptom
The projector does not turn
on after initial installation. The
power LED on the front of the
DHD Controller lights red after
you press the power button.
The projector and DHD Con-
troller are both on, but there is
no video image on-screen.
Image is too bright and/or
lacks definition in the bright
areas of the image.
Image appears "washed out"
and/or dark areas appear too
bright.
Colors in the image are
swapped; for example, reds
appear blue or vice versa.
Image geometry is incorrect.
The projector will not turn
back on after it was powered
down, or the image disap-
pears during operation.
Possible Cause(s)
• The DHD Controller is
connected to the VX-11d
incorrectly or not at all.
• The VX-11d is not plugged
in or the AC outlet is not
active.
• Incorrect source selection.
• Source component is not
turned on.
• Contrast is set too high.
• Brightness is set too high.
• The Red/Pr, Green/Y or
Blue/Pb outputs from the
source are connected to
the wrong inputs on the
DHD Controller.
• Incorrect aspect ratio
selection.
• Image Alignment settings
require adjustment.
• The projector will not turn
on for two minutes after
power-down, to protect
the lamp.
• The lamp has failed.
84 Runco VX-11d Installation/Operation Manual
Solution
• Verify the HDMI cable
connection from the DHD
Controller to the VX-11d.
Do not use a DVI cable
for this connection.
• Ensure that the VX-11d is
plugged in and that the AC
outlet is active.
• Select the correct source.
• Turn on the source.
• Lower the contrast setting.
• Lower the brightness
setting.
• Ensure that the source
outputs are connected to
the correct DHD Controller
input.
• Select the aspect ratio that
best matches the source
image and screen size
(refer to Table 4-1).
• Refer to Adjusting the
Image Geometry on
page 42.
• Wait two minutes until the
LED at the front of the
DHD Controller turns red.
• Replace the lamp.