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Problem
Confirmation
Recorded sound is
Is the input level too high?
too loud
Are multiple programs running?
Did you adjust the software's audio
buffer size?
Did you adjust the driver's audio buffer
size?
Have you adjusted the "Recording
Margin" setting? (Mac OS X)
Is the system software up to date?
Have you used Mac OS X Software
Sound is
Update?
interrupted
Are the drivers for the computer's
during playback or
internal chipset and graphics card up
recording, sound
to date?
drops out
Are the drivers for the computer's LAN
hardware (wired and wireless) up to
date?
Is the computer's power management
setting set to economy mode?
Is the DUO-CAPTURE connected to a
USB hub?
Is the monitoring function of Windows
turned on? (Windows 7)
Did you try to play back or record
immediately after the computer started
up or after waking up from sleep mode?
Resolution
Use the [INPUT VOLUME] slider to decrease the
input level. If your software has an input level
adjustment, check the input level setting.
Exit programs that are not in use.
If the software allows you to adjust the audio buffer
size, change the buffer size.
Change the driver's audio buffer size setting (p. 28).
If audio drops out or if noise is heard even if you
have adjusted the audio buffer size, increase the
"Recording Margin" setting (p. 30).
Run Windows Update or Microsoft Update and
make sure the system software is up to date.
Run Software Update and make sure the system
software is up to date.
Update to the latest drivers.
Install the latest LAN hardware drivers.
If the problem is not resolved, disable the LAN.
Configure power management settings (p. 22).
Connect the DUO-CAPTURE directly to one of the
computer's USB connectors.
Turn off the monitoring function (p. 26).
Wait and try playing back or recording later.
Troubleshooting
21
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