Using The Duo-Capture - Roland DUO-CAPTURE Owner's Manual

Troubleshooting
Problem
Numeral such
as "2-" appears
at beginning
of device name
(Windows)

Using the DUO-CAPTURE

Problem
Cannot select or
use DUO-CAPTURE
device
Cannot change
driver settings
(Windows 7)
18
Confirmation
Did you connect the DUO-CAPTURE to
a different USB connector than the one
you used when installing the driver?
Confirmation
Is the driver installed?
Is the DUO-CAPTURE's USB indicator off?
Is the DUO-CAPTURE's device name
displayed?
Did the computer enter standby
(suspend) mode, hibernate mode, or
sleep mode while the DUO-CAPTURE
was connected?
Did you disconnect and reconnect the
USB cable while using the DUO-
CAPTURE?
Was the DUO-CAPTURE connected to
the computer while the computer was
starting up?
Is the monitoring function of Windows
turned on?
Resolution
If you connect the DUO-CAPTURE to a different USB
connector than the one you used when installing
the driver, a numeral may appear with the device
name.
To have the device name appear without the
numeral, connect the DUO-CAPTURE to the same
USB connector used during installation, or reinstall
the driver (p. 27).
Resolution
Install the driver (p. 9).
Make sure that the DUO-CAPTURE is connected to
the computer correctly.
If the problem is not resolved, reinstall the driver
(p. 27).
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE's USB cable, and
then reconnect it.
If the problem is not resolved, reinstall the driver
(p. 27).
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE's USB cable, and
then reconnect it.
If the problem is not resolved, restart the computer.
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE's USB cable, and
then reconnect it.
If the problem is not resolved, restart the computer.
Connect the DUO-CAPTURE after the computer has
started up.
(With some computers, the DUO-CAPTURE cannot
be used if it is connected to the computer while the
computer is starting up.)
Turn off the monitoring function (p. 26).