Roland DUO-CAPTURE Owner's Manual page 19

Problem Confirmation
Is the driver installed?
Are the software's input device and
output device configured?
Is the DUO-CAPTURE's USB indicator off?
Is another program using the DUO-
CAPTURE?
Did the computer enter standby
(suspend) mode, hibernate mode, or
Cannot play back sleep mode while the DUO-CAPTURE
or record was connected?
Did you disconnect and reconnect the
USB cable while using the DUO-
CAPTURE?
Is the sample rate setting correct?
Is the computer's volume setting turned
down?
Are you using voice communication
software? (Windows 7)
Resolution
Install the driver (p. 9).
Select the DUO-CAPTURE as the input and output
device (p. 15, p. 16).
Make sure that the DUO-CAPTURE is connected to
the computer correctly.
If the problem is not resolved, reinstall the driver
(p. 27).
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE's USB cable, and
then reconnect it.
If the problem is not resolved, reinstall the driver
(p. 27).
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE's USB cable, and
then reconnect it.
If the problem is not resolved, restart the computer.
Exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE's USB cable, and
then reconnect it.
If the problem is not resolved, restart the computer.
Make sure that the software's audio sample rate
setting matches the DUO-CAPTURE's sample rate
setting.
After changing the DUO-CAPTURE's sample rate,
exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE's USB cable, and
then reconnect it.
Adjust the computer's volume setting (p. 25).
Disable automatic volume adjustment (p. 26).
Troubleshooting
19