Contacting Customer Support - iRobot Roomba Owner's Manual

Q: Is Roomba safe to use when I leave my home?
A: Roomba can operate unattended, so long as small children and pets are not present
to interfere with Roomba's operation, and loose objects have been picked up.
Q: Does Roomba pick up pet hair?
A: Roomba picks up pet hair very effectively from carpet as well as hard surfaces. As
with most vacuums, if pet hair is an issue in your house you may need to empty the
Particle Bin and clean the Brushes more frequently to reduce the chance of clogging.
Removing and cleaning the Main Brushes after every five room cleaning is recommend-
ed in these cases. See Page 9 for instructions on Caring for Your Roomba.
HELPFUL HINT: If there is a lot of pet hair in the room (such as the first time Roomba
cleans the room), the Cleaning Head will pick up a large amount of it. If the room is
medium or large, you may want to use the "small room" setting a few times, enabling
Roomba to stop cleaning after a short period of time so you can remove the collected
pet hair. Upon completion of this process, you should be able to run Roomba on larger
room settings (i.e. for longer cleaning periods), with a reduced chance of clogging from
pet hair.
Q: Do you offer spare parts?
A: Certain spare parts are available for U.S. customers only. Please contact us with your
request. Email us at roomba-support@irobot.com or call toll-free 1-877-855-8593.
Q: How can I find out more about Roomba?
A: The Roomba website, www.RoombaVac.com, is full of detailed information about
the Roomba Intelligent FloorVac. You can also go to the Roomba User's Forum to chat
with other Roomba users about their experience. To join the forum, go to:
http://groups.yahoo.com/group/roomba-users/join

Contacting Customer Support

If you cannot find the answer to your question in this Manual or on the
www.RoombaVac.com website, please send email to roomba-support@irobot.com, or
call our toll-free Customer Support Line at 1-877-855-8593.
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Limited Warranty to Original Purchaser
This Roomba brand product, as supplied and distributed by iRobot Corporation, and delivered
new, in the original carton to the original customer purchaser, is warranted by iRobot Corporation
against manufacturing defects in materials and workmanship for the qualifying limited warranty
period as follows:
N (90) D
INETY
This limited warranty begins on the original date of purchase, and is valid only on
products purchased and used in the United States, and does not include installation,
removal or reinstallation. Warranty repairs must be performed by iRobot Corporation's
authorized service center. To receive warranty service, the original dated bill of sale
must be presented upon request as proof of purchase to iRobot Corporation's
authorized service center. To obtain warranty service, support, or other information,
please visit our website at www.RoombaVac.com. If you do not have web access,
please call 1-877-855-8593.
iRobot Corporation will repair or replace this product, at our option and at no charge
with new or reconditioned parts, if found to be defective during the limited warranty
period specified above. To request service, the purchaser must contact iRobot
Corporation for problem determination and service procedures. iRobot Corporation
does not warrant uninterrupted or error-free operation of the product. All replaced
parts and products become the property of iRobot Corporation and must be returned
to iRobot. Replacement parts and products assume the remaining original warranty, or
sixty (60) days, whichever is longer.
This limited warranty covers manufacturing defects in materials and workmanship
encountered in normal, and, except to the extent otherwise expressly provided in this
statement, non-commercial use of this product and shall not apply to the following,
including, but not limited to: damage which occurs in shipment; applications and uses
for which this product was not intended; failures or problems which are caused by
products or equipment not supplied by iRobot Corporation; accidents, misuse, abuse,
neglect, misapplication, fire, water, lightning or other acts of nature; incorrect electri-
cal line voltage, fluctuations or surges; damage caused by improper installation; prod-
uct alteration or modification; improper or unauthorized repair; exterior finish or cos-
metic damage; failure to follow operating instructions, customer adjustments, mainte-
nance and environmental instructions that are covered and prescribed in the instruc-
tion book; use of non-iRobot or unauthorized parts, supplies, accessories or equip-
ment which damage this product or result in service problems; failures or problems
due to incompatibility with other equipment.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED
ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIOD STATED
L P
AYS ABOR AND ARTS
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