General Troubleshooting; Troubleshooting On Windows Systems; Prerequisites Concerning The Oracle Side Of The Integration - HP Data Protector A.06.11 Integration Manual

General troubleshooting

Problem
Data Protector reports "12:8422" error when using Data Protector Oracle integration
after an upgrade of Oracle8i to Oracle9i
After Oracle8i is upgraded to Oracle9i, the following error is returned during the
configuration of Oracle instance or during the backup:
*RETVAL*8422
Action
Rename the Oracle8i svrmgrl binary to something else so that Data Protector will
not find it. The Oracle upgrade process from Oracle8i to Oracle9i does not remove
the Oracle8i svrmgrl binary, rather it changes its permissions. Once the svrmgrl
binary is renamed, Data Protector will use Oracle9i sqlplus, as it should, to
complete the operations correctly.
Problem
Configuration fails due to a database operation failure
During configuration of an SAP R/3 database, Data Protector reports the following
error:
Integration cannot be configured.
The database reported error while performing requested
operation.
Action
Review user group membership for the user account which is used in Oracle database
access authentication. For details, see

Troubleshooting on Windows systems

Prerequisites concerning the Oracle side of the integration

The following steps should be performed to verify that Oracle is installed as required
for the integration to work. These steps do not include verifying Data Protector
components.
"Configuring user accounts" on page 168.
Integration guide for Oracle and SAP 205