Troubleshooting - Samsung FTQ307NWGX User Manual

TROUBLESHOOTING
Samsung works hard to ensure that you don't have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM POSSiBlE CAUSE
The range is not The appliance has been installed
level, improperly.
The floor is sagging or sloping. •
The kitchen cabinets are not ,,
properly aligned and make the
range appear to be not level.
The appliance The kitchen cabinets are not ,,
must be accessed square and built too tightly in to the
for servicing and appliance.
cannot be moved The carpet is interfering with ,,
easily, movement of the range.
The oven control You have a function error code. ,,
beeps and displays
an F error code.
Shorted key
E-27 Oven sensor opened
E-28 Oven sensor shorted
E-08 Oven heating error
E-OA Oven heating over
E=OE Door locking error
The induction You have a function error code. ,,
dontrol beeps and
isplays an F error
Touch Button Short Error
Low Voltage Error
-or- Over Temperature Error
_u Pan Detection Error
c sE
=to- Top Sensor Open Error
(Sensor-Top)
Top Sensor Short Error
(Sensor-Top)
IGBT Sensor Open Error
(Assy-lnverter Module)
=bh- IGBT Sensor Short Error
(Assy-lnverter Module)
,, Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
Insure the floor is level and strong and
stable enough to adequately support the
range.
Contact a carpenter to correct the
situation.
Insure the cabinets are square and provide
sufficient room for installation.
Contact a builder or installer to make the
appliance accessible.
Provide sufficient space so the range can
be lifted over the carpet.
Press the CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
Press touch the On/Off control C) sensor.
If the problem persists, disconnect all
power to the range for at least 30 seconds
and then reconnect the power. If this does
not solve the problem, call for service.
Call for service.
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