Hardware Diagnostics; Bacs Diagnostic Tests Failures - Dell Broadcom NetXtreme Family of Adapters User Manual

Troubleshooting: Broadcom NetXtreme II Network Adapter User Guide
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Troubleshooting: Broadcom NetXtreme II Network Adapter User
Guide

Hardware Diagnostics

Checking Port LEDs
Troubleshooting Checklist
Checking if Current Drivers are Loaded
Running a Cable Length Test
Testing Network Connectivity
Microsoft Virtualization with Hyper-V
Removing the Broadcom NetXtreme II Device Drivers
Upgrading Windows Operating Systems
Broadcom Boot Agent
Broadcom Advanced Server Program (BASP)
Linux
Miscellaneous
Hardware Diagnostics
Loopback diagnostic tests are available for testing the adapter hardware. These tests provide access to the adapter
internal/external diagnostics, where packet information is transmitted across the physical link (for instructions and information
on running tests in an MS-DOS environment, see

BACS Diagnostic Tests Failures

If any of the following tests fail while running the diagnostic tests from BACS, this may indicate a hardware issue with the NIC
or LOM that is installed in the system.
Control Registers
MII Registers
EEPROM
Internal Memory
On-Chip CPU
Interrupt
Loopback - MAC
Loopback - PHY
Test LED
Below are troubleshooting steps that may help correct the failure.
1. Remove the failing device and reseat it in the slot, ensuring the card is firmly seated in the slot from front to back.
2. Rerun the test.
3. If the card still fails, replace it with a different card of the same model and run the test. If the test passes on the
known good card, contact your hardware vendor for assistance on the failing device.
4. Power down the machine, remove AC power from the machine, and then reboot the system.
file:///T|/htdocs/NETWORK/BroadCom/71921/NetXtremeII/en/trouble.htm[9/26/2012 3:30:19 PM]
User Diagnostics; for Windows environments, see Running Diagnostic Tests).