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Toll-Free
Telephone
Product
Help
You can reach Thomson Consumer Electronics at the following number: 1-800-679-4776 (Toll free inside'U.S.A.)
Thomson provides a toll-free telephone number to help' you with any problems you may encounter with your
DSSe System, as many problems can be diagnosed over the phone. If necessary,a replacement unit can be
shipped to you. Please have your DSS • System model/serial
number
and date of I_urchase ready when
you call.
If your unit is out of warranty, we will quote the _ost of an exchange unit to you.
Returning
Equipment
to Thomson
for Repair
or Exchange
If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a
new or refurbished unit. Refer to the limited warranty included in the booklet to learn about your specific
rights and responsibilities. Always consult Thomson and get a Return Authorization
number before returning
anything.
Obtain a Return Authorization
(RA) number from the telephone representative
before returning
: your equipment to avoid delays, accounting errors, or even loss of your unit.
Important
Information
to Customers
Who Ship Defective
Equipment
to Thomson
Consumer
Electronics
The Thomson representative who authorizes the return of your equipment will give you an RA number over
the phone. The representative will also provide you with instructions on where and how to return your unit.
Write the number in large, clear characters on the outside of the box. To avoid confusion and
misunderstandings,
shipments without an RA number clearty visible on the outside of the box will be returned'
to you at your expense.
Include a brief note describing the problem and any conversations you have had with Thomson personnel
about the problem.
Include your name, address and model/serial number of your unit. These numbers are
located on the back of your receiver. If your DSS e System iswithin the warranty period, please provide a copy
of the bill of sale to verify purchase date. Use the original box andpacking
material to protect the equipment
from damage in shipment. For your protection,
insure all shipments
for full replacement
valueand
use a reliable
shipper.
Thomson assumes no responsibility for warranty shipments from the customer to the
factory if not shipped in the manner prescribed by Thomson.
RCA DIGITAL
SATELLITE
SYSTEM
LIMITED
WARRANTY
What
your warranty
covers:
•
Any defect in materials or workmanship.
For how
long
after
your
purchase:
•
90 days - Unit exchange, which includes parts and labor.
•
91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
•
The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental
firm, whichever comes first.
What we will do:
•
During the initial
90 days:
Exchange the defective portion of your DSS • with a new or, at our option, refurbished unit.
•
After the 90 days and within
one year:.
Exchange the defective portion of your DSS e with a new or, at our option, refurbished unit. We will bill you
a flat exchange charge to replace a defective recewer. This charge covers the labor cost for its repair. Labor
costsfor the removal and re-installation of any equipment
are your _'esponsibility.
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