Troubleshooting; Sims - HP XP20000/XP24000 Operation Manual

Hp storageworks xp disk array mainframe host attachment and operations guide (a5951-96154, september 2010)

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5 Troubleshooting

This chapter provides error codes, troubleshooting guidelines and customer support contact information.

Troubleshooting

For troubleshooting information on the storage system, see the HP StorageWorks XP24000/XP20000

Disk Array Owner Guide.

For troubleshooting information on XP Remote Web Console, see the HP StorageWorks

XP24000/XP20000 Remote Web Console User Guide. For a complete list of XP Remote Web Console

error codes, see the HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes.

If you are unable to resolve an error condition, contact your HP support representative.

The storage system generates SIMs to identify normal operations (for example, XP Continuous Access

for Mainframe pair status change) as well as service requirements and errors or failures.

For assistance with SIMs, call your HP support representative.

IMPORTANT:

If a serious or acute-level SIM is reported, the user should call HP immediately to ensure that the

problem is being addressed.

XP Disk Array Mainframe Host Attachment and Operations Guide

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