Epson GT-12000 User Manual page 73

If paper jams at the feeder position:
Open the jam-release cover and slowly pull the jammed paper
out of the feeder mechanism. (Be careful not to pull too hard;
otherwise the paper may tear, making it more difficult to
remove.)
If paper jams at the paper eject position:
Open the jam-release cover and slowly pull the jammed paper
out of the feeder mechanism. (Be careful not to pull too hard;
otherwise the paper may tear, making it more difficult to
remove.)
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