Xerox WorkCentrePro 123 System Administration Manual page 152

15 Problem Solving
When the machine is not found from client computers
The transport protocol is
different between the client
and the machine.
Multiple master browsers
exist.
The network (subnet) is
invalid.
Host name search does not
function correctly
(with TCP/IP).
The host name specified for
the machine is already
defined for a different
machine.
152
Cause
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide
Confirmation Method
When selecting [Searching
as another computer] ([Start]
> [Find] > [Computer]) on the
client, the machine can be
found. When opening the
network computer to search
for the machine, it cannot be
found.
Same as the previous
Confirmation Method
Same as the previous
Confirmation Method
Use the PING command, and
check that a response is
returned when specifying the
IP address of the machine,
and that no response is
returned when specifying the
host name.
Check if the host name is
duplicated in the SMB status
information of the System
Settings List.
Action
Match the SMB transport
protocol between the
machine and each client.
When multiple clients are in
the same workgroup, set the
[Auto Master Mode] item in
the SMB setting file
[config.txt] to OFF, then
switch the power off and on.
(Only the System
Administrator)
Set up the machine and client
computers in the same
networks.
Check the WINS 1st server,
WINS 2nd server, and subnet
mask items in the SMB
setting file [config.txt], and
also check the WINS, DNS,
and LMHOST contents in the
client. (Only the System
Administrator)
Take one of the following
actions.
1. Change the host name to a
different name in the SMB
setting file [Config.txt].
2. Use CentreWare Internet
Services to change the
host name to a different
name.
3. Reset the machine
settings to the initial
values. (Only the System
Administrator)