Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. Depending on the system configuration and product purchased, some manuals may not be needed. The guide with this symbol is a PDF manual included on the The guides with this symbol are printed manuals.
Includes the specifications of the machine and the index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.
Preface Thank you for purchasing the Canon imageCLASS MF5550. Please read this manual thoroughly before operating the machine in order to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.
Canon recommends an individual line following industry standards, e.g., the 2,500 (Touch Tone) or 500 (Rotary/Pulse Dial) telephones. A dedicated extension off a PBX unit without "Call Waiting" can be used with the imageCLASS MF5550. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Canon Authorized Service Facility locations can be obtained by calling the Canon Customer Care Center (1-800-423-2366). Rights of the Telephone Company Should the equipment cause harm to the telephone network, the telephone company may temporarily disconnect service.
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If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. TEL No. (516) 328-5600 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person...
Canon recommends an individual line following industry standards [e.g., the 2,500 (touch tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without "Camp On" signals is also permissible with your imageCLASS MF5550. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
Notice This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met.
(PSTN) currently supports 28.8 Kbps modem speeds or lower, depending on telephone line conditions. Trademarks Canon, the Canon logo, and imageCLASS are trademarks of Canon Inc. Other product and company names herein may be the trademarks of their respective owners.
Disclaimers The information in this manual is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT.
If you encounter a problem with the machine's operation, try to solve it by using the information in Chapter 7, "Troubleshooting." If you cannot solve the problem or if you think the machine needs servicing, contact Canon Authorized Service Facilities or the Canon Customer Care Center.
Operation Panel This section describes keys used when sending and receiving faxes, and setting the Menu. For keys not described here, see Chapter 1, "Introduction," in the Basic Guide. b c de Energy Saver COPY SCAN Enlarge / Receive Reduce Mode Menu Alarm...
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j j j j Energy Saver key o o o o LCD Sets or cancels the energy saver mode manually. Displays messages and prompts during The key lights green when the energy saver operation. Also displays selections, text, and mode is set, and goes off when the mode is numbers when specifying settings.
Standby Display The standby display differs depending on which mode is selected. The standby display in the Fax mode is as follows: ■ Fax Mode Date & time Receive mode Image quality NOTE For the standby display in the Copy mode and the Scan mode, see Chapter 1, "Introduction,"...
Registering Information in Your Machine CHAPTER This chapter explains how to register the information necessary for sending and receiving faxes. Guidelines for Entering Numbers, Letters, and Symbols Follow this procedure when you come to a step that requires you to enter a name or number.
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Use the numeric keys to enter the character. Press the key repeatedly until the character you want appears. Letter Mode Number Mode @.-_/ ABCabc DEFdef GHIghi JKLjkl MNOmno PQRSpqrs TUVtuv WXYZwxyz -/ #!”,;:^’-=/|’?$a %&+()[]{}<> ● To enter two characters that are under the same key: ❑...
Registering Sender Information In the United States, FCC rules governing the use of facsimile equipment state that your fax/telephone number, personal name or company name, and date and time of transmission must be printed on every facsimile transmission. The machine has been designed to print this information at the top of every fax you send.
Entering the Date and Time NOTE You can print the USER DATA LIST to check the current setting. (See "Printing the USER DATA LIST," on p. 6-8.) Follow this procedure to enter the date and time: Press [Menu]. Press [ ] or [ ] to select <COMMON SETTINGS> ➞ press [Set]. Press [ ] or [ ] to select <SYSTEM SETTINGS>...
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Press [ ] or [ ] to select <FAX SETTINGS> ➞ press [Set]. Press [ ] or [ ] to select <USER SETTINGS> ➞ press [Set]. Press [ ] or [ ] to select <USER TEL NUMBER> ➞ press [Set]. Use the numeric keys to enter your fax/telephone number (max.
Setting the Telephone Line Type Before using the machine, make sure you have set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. NOTE You can print the USER DATA LIST to check the current setting. (See "Printing the USER DATA LIST,"...
Speed Dialing CHAPTER This chapter explains how to simplify the dialing process by assigning the recipient names and their fax/telephone numbers to only one or two keys. You can also print out the list of recipients registered for speed dialing. Speed Dialing Methods Speed dialing allows you to dial fax/telephone numbers by simply pressing one or a few keys.
Registering One-Touch Speed Dialing Before you can use one-touch speed dialing (see "One-Touch Speed Dialing," on p. 4-8), you need to register the recipients' fax/telephone numbers. You can register up to 12 one-touch speed dialing keys, which can include group dialing numbers. NOTE •...
Use the numeric keys to enter a name for the one-touch speed dialing key (max. 16 characters, including spaces) ➞ press [Set]. 1 - T O U C H S P D D I A L ➞ C a n o n F R A N C E 0 2 = For details on how to enter or delete characters, see "Guidelines for Entering Numbers, Letters, and Symbols,"...
Registering Coded Speed Dialing Before you can use coded speed dialing (see "Coded Speed Dialing," on p. 4-8), you need to register the recipients' fax/telephone numbers. You can register up to 100 fax/telephone numbers. NOTE When the machine starts receiving a fax or redialing, registering recipients will be automatically canceled.
Use the numeric keys to enter a name for the coded speed dialing code (max. 16 characters, including spaces) ➞ press [Set]. C O D E D S P D D I A L ➞ C a n o n I T A L I A 0 3 = For details on how to enter or delete characters, see "Guidelines for Entering Numbers, Letters, and Symbols,"...
Registering Group Dialing Before you can use group dialing (see "Group Dialing," on p. 4-9), you need to register the recipients' fax/telephone numbers. You can register up to 12 groups, which can include one-touch speed dialing keys and/or coded speed dialing codes. NOTE •...
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Select the one-touch and/or coded speed dialing numbers you want to register in the group. ● To select a one-touch speed dialing entry: ❑ Press the one-touch speed dialing key(s) ➞ press [Set] twice. ● To select a coded speed dialing entry: ❑...
Changing or Deleting an Entry ■ Deleting a Fax/Telephone Number from the Group Follow step 1 to 4 of "Registering Group Dialing" (see p. 3-6). In step 5, press [ ] or [ ] to display the number you want to delete ➞ press [Clear]. ■...
Printing Speed Dialing Lists You can print lists of the recipients registered for speed dialing. You may want to keep these lists near the machine to refer to them when dialing. Follow this procedure to print speed dialing lists: Press [Menu]. Press [ ] or [ ] to select <REPORTS/LISTS>...
Sending Faxes CHAPTER This chapter describes the different ways to send faxes. It also explains how to adjust scan settings to improve the image quality. Sending Methods There are two methods of sending faxes from the machine: - Memory Sending - Manual Sending NOTE •...
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Follow this procedure for memory sending: Place the document on the platen glass or load it in the ADF ➞ press [FAX]. For details on the types of documents you can fax, their requirements, and how to place or load documents, see Chapter 3, "Document Handling," in the Basic Guide. NOTE If sending an A5-size document, align it with the A4-size marks on the platen glass, or adjust the slide guides to the A4 width and load the document in the ADF.
Manual Sending Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically. NOTE • You will need to connect a telephone to the machine if you want to talk to the recipient before sending a document.
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Talk through the handset to the recipient. If you hear a high-pitched signal instead of the recipient's voice, go to step 8. Ask the recipient to set his fax machine to receive faxes. When you hear a high-pitched signal, press [Start] ➞ hang up the handset.
Improving Faxed Images There are several settings that allow you to improve the quality of faxed documents. Adjusting the Image Quality (Fax Resolution) You can adjust the image quality (fax resolution) of the document you send. The higher the image quality, the better the output quality at the other end, but the longer the transmission time.
Adjusting the Exposure (Scan Density) Density is the degree of differences between light and dark areas of an image. The <DARK> setting will make an image darker, whereas the <LIGHT> setting will make it lighter. Follow the procedure of "Sending Methods" (see p. 4-1), and adjust the density as follows when required to do so: Press [Exposure].
Dialing Methods There are several ways of dialing the fax/telephone number of the party to which you want to send a fax. They are as follows: ■ When the Fax/Telephone Number Is Not Registered in the Machine • Regular Dialing •...
NOTE If you enter a wrong number, press [ ] to delete the last digit. Or press [Clear] to delete all the digits you entered. One-Touch Speed Dialing Dial a fax/telephone number by pressing the one-touch speed dialing key (01 to 12) to which the number is assigned.
T E L = 1 4 9 x x x x x x x C a n o n I T A L I A The number registered under that coded speed dialing code is displayed. <NOT REGISTERED> appears if no fax/telephone number is assigned to the coded speed dialing code you entered.
Redialing a Busy Number There are two methods of redialing: - Manual Redialing - Automatic Redialing Manual Redialing Press [Redial] to redial the last number entered with the numeric keys. NOTE To cancel manual redialing, press [Stop/Reset]. Automatic Redialing When using memory sending to send a document and the recipient's line is busy, the machine will redial the number after an interval.
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Press [ ] or [ ] to select <FAX SETTINGS> ➞ press [Set]. Press [ ] or [ ] to select <TX SETTINGS> ➞ press [Set]. Press [ ] or [ ] to select <AUTO REDIAL> ➞ press [Set]. Press [ ] or [ ] to select <ON> to enable automatic redialing or <OFF>...
Sending the Same Document to Several Recipients (Sequential Broadcasting) The machine allows you to send the same document to a maximum of 32 recipients in one operation. You can dial the recipients' fax/telephone numbers using any of the following dialing methods: ■...
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Adjust any necessary settings for your document. • Press [Image Quality] to select the fax resolution. (See "Adjusting the Image Quality (Fax Resolution)," on p. 4-5.) • Press [Exposure] to select the scan density. (See "Adjusting the Exposure (Scan Density)," on p. 4-6.) Enter the fax/telephone numbers you want to send to.
Dialing an Overseas Number (With Pauses) When you dial or register an overseas number, you may need to insert a pause within the number. Place the document on the platen glass or load it in the ADF ➞ press [FAX]. For details on the types of documents you can fax, their requirements, and how to place or load documents, see Chapter 3, "Document Handling,"...
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Use the numeric keys to dial the country code, the area code, and the fax/telephone number of the other party. NOTE If you enter a wrong number, press [Stop/Reset] ➞ start again from step 3. • • If you make a mistake, press [ ] to delete the last digit. Or press [Clear] to delete all the digits you entered.
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4-16 Dialing an Overseas Number (With Pauses)
Receiving Faxes CHAPTER This chapter describes the different ways to receive faxes. It also explains how to set the receive mode and to cancel the documents the machine is receiving. Setting the Receive Mode Follow this procedure to set the receive mode: Press [FAX] ➞...
NOTE • If you set <3. MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the Menu, the machine will receive faxes automatically even when the receive mode is set to <MANUAL MODE>. (See <3. MAN/AUTO SWITCH> of "Menu Descriptions," on p. 8-6.) •...
Receiving Faxes Manually: MANUAL MODE If you want to select <MANUAL MODE>, check the following: ■ Select This Mode If: • you only have one telephone line for both fax and telephone use. • you receive mainly voice calls and sometimes faxes. ■...
■ When You Receive a Voice Call The answering machine will record any voice messages. Adjusting the Answering Machine Adjust your answering machine as follows: • Set the answering machine to answer on the first or second ring. • The entire message should be no longer than 15 seconds. •...
Setting the Ring Pattern Your telephone company will assign a distinctive ring pattern to each number when you order the DRPD service. Follow this procedure to set the fax ring pattern that matches the pattern assigned by the telephone company: Make sure you have set the receive mode to <DRPD>.
Receiving Faxes While Performing Other Tasks Since the machine is a multitasking device, it can receive faxes and voice calls while you are performing other tasks. • If you receive a fax while you are performing certain tasks, the machine stores the incoming fax in the memory.
* Based on the condition that the other party sends the fax by the imageCLASS MF5550 with ITU-T No. 1 Chart, Standard Mode. The maximum number of pages that the machine's memory can store differs depending on the other party's machine.
Canceling Receiving Follow this procedure if you want to stop receiving a fax before reception is completed: Press [Stop/Reset]. The confirmation message will appear. C A N C E L D U R I N G T X / R X ? <...
Reports and Lists CHAPTER This chapter explains how to print out the transaction reports and the lists of settings and recipients registered in the machine. Summary of Reports and Lists The table below shows the reports and lists that can be printed from the machine. Refer to the pages indicated for more details.
Printing the ACTIVITY REPORT By default, the machine is set to print an ACTIVITY REPORT after every 20 transactions. Transactions in an ACTIVITY REPORT are listed chronologically. 12/03 2003 17:28 FAX 1234567 CANON ************************ ACTIVITY REPORT ************************ ST. TIME DESTINATION TEL # MODE PGS.
Press [Menu]. Press [ ] or [ ] to select <REPORTS/LISTS> ➞ press [Set] twice. R E P O R T S / L I S T S ➞ 1 . A C T I V I T Y R E P O R T P R I N T R E P O R T Adjusting the ACTIVITY REPORT Setting You can set the machine to turn on or off automatic printing of the ACTIVITY...
Alternatively, you can disable printing the report. By default, the machine is set to print a TX report only when an error occurs. TX REPORT 12/03 2003 17:52 FAX 1234567 CANON ******************* TX REPORT *******************...
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Follow this procedure to adjust this setting: Press [Menu]. Press [ ] or [ ] to select <FAX SETTINGS> ➞ press [Set]. Press [ ] or [ ] to select <REPORT SETTINGS> ➞ press [Set] twice. Press [ ] or [ ] to select the setting you want ➞ press [Set]. T X R E P O R T R E P O R T S E T T I N G S ➞...
Alternatively, you can disable printing the report. By default, the machine is set not to print an RX REPORT. 12/03 2003 17:52 FAX 1234567 CANON ******************* RX REPORT *******************...
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Press [ ] or [ ] to select the setting you want ➞ press [Set]. R X R E P O R T R E P O R T S E T T I N G S ➞ P R I N T E R R O R O N L Y 2 .
The USER DATA LIST allows you to check the current settings of the machine as well as the registered sender information. (See "Registering Sender Information," on p. 2-3.) 12/03/2003 13:36 FAX 1234567 CANON *************************** USER'S DATA LIST *************************** COMMON SETTINGS PAPER SETTINGS...
Troubleshooting CHAPTER This chapter describes the problems you might encounter during fax operations and their remedies. It also explains what to do if you cannot solve the problem by yourself. LCD Messages The following messages are displayed in the LCD when the machine performs a function or if it encounters an error.
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CLEAR ADF ↔ DOCUMENT TOO LONG Cause The document is longer than 14" (356 mm), or is not feeding correctly. Remedy Reduce the length of the document to within 14" (356 mm), and then re-send it. INCORRECT PAPER SIZE ↔ CASS PAPER MISMATCH Cause The size of the paper in the cassette or multi-purpose feeder is different from that of the paper specified in <PAPER SIZE>...
NOT REGISTERED Cause The one-touch speed dialing key or coded speed dialing code you entered is not registered. Remedy Register the one-touch speed dialing key or coded speed dialing code. For more information, see the following: • "Registering One-Touch Speed Dialing," on p. 3-2 •...
Error Codes Errors in reports are recorded as error code numbers because there is not enough space to print a detailed description of the error in the report. When errors are recorded in reports, note the error code number, and check it against the table below to learn more about what caused the error and how to remedy it.
Faxing Problems Sending Problems You cannot send a fax. Is the machine overheated? Unplug the machine and let it cool for approximate 3 minutes to 5 minutes. Then plug in the machine and try sending again. Did you connect the power cord to the machine just now? Wait for a while.
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Did an error occur during sending? Print an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p. 6-2.) Is the telephone line working properly? Make sure there is a dial tone when you pick up the handset of the telephone connected to the machine.
Is the document loaded? Remove the document, stack it if necessary, and place it on the platen glass or load it in the ADF correctly. For more information, see Chapter 3, "Document Handling," in the Basic Guide. Cannot send using ECM (Error Correction Mode). Does the receiving fax machine support ECM? If the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking.
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Is the telephone line connected properly? Make sure all line connections are secure. (See "Connect the telephone cable and any necessary external device," in the Set-Up Sheet.) The machine does not switch automatically between telephone and fax receptions. Is the machine set to switch automatically between telephone and fax receptions? For the machine to switch automatically, the receive mode must be set to <ANS.
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Faxes do not print. Is the cartridge installed properly? Make sure the cartridge is installed properly. For more information, see Chapter 8, "Maintenance," in the Basic Guide. Is any toner left in the cartridge? Replace the cartridge with a new one. For more information, see Chapter 8, "Maintenance,"...
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Errors occur frequently while receiving. Is the sending fax machine functioning properly? Call the sender and have them check that their fax machine is functioning properly. 7-10 Faxing Problems...
Telephone Problems You cannot dial. Is the telephone line connected properly? Make sure all line connections are secure. (See "Connect the telephone cable and any necessary external device," in the Set-Up Sheet.) Is the machine set for the correct telephone line type (pulse/tone)? Make sure the machine is set for the correct telephone line type.
You can receive telephone calls using a telephone connected to the machine. When power is restored to the machine, the machine will automatically print a list of documents that were stored in memory at the time of the power cut. 12/03 2003 15:38 FAX 1234567 CANON ***************************** MEMORY CLEAR REPORT *****************************...
Canon's support personnel are trained in the technical support of Canon's products and should be able to help you with your problem. For details on contacting Canon Authorized Service Facilities or the Canon Customer Care Center, see "In Case of Equipment Malfunction,"...
Machine Settings CHAPTER This chapter explains how to adjust machine settings. The list of all the settings is also provided for your reference. NOTE To specify or register the copy settings, see Chapter 10, "Machine Settings," in the Basic Guide. Accessing the Machine Settings Follow this procedure to change a setting: Press [Menu].
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NOTE • For details on submenus, see "Menu Descriptions," on p. 8-3. • After selecting the item or value with [ ] or [ ], press [Set] to enter the setting. • If you press [Stop/Reset] before [Set] is pressed, the item you have selected will not be registered.
Menu Descriptions NOTE Before changing settings, print the USER DATA LIST to check the current settings. (See "Printing the USER DATA LIST," on p. 6-8.) COMMON SETTINGS Name Descriptions PAPER SETTINGS Sets the paper size and paper type. 1. PAPER SIZE Selects the paper size.
Name Descriptions SCAN The Scan mode is selected as default. The Fax mode is selected as default. 3. AUTO CLEAR Sets the auto clear function. If the machine remains idle for a set amount of time, the display returns to the standby mode. Sets the time until the machine returns to the standby mode.
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Name Descriptions NAME Registers the other party's name (max. 16 characters, including spaces). 3. GROUP DIAL Registers the information on group dialing. (See "Registering Group Dialing," on p. 3-6.) Up to 12 destinations can be registered. TEL NUMBER ENTRY Registers the other party's fax/telephone numbers by specifying the one-touch speed dialing keys or coded speed dialing codes.
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Name Descriptions OUTPUT YES Prints a report every time you receive a document. 3. ACTIVITY REPORT Enables/disables automatic printing of a transaction report after every 20 transactions. AUTO PRINT ON Prints a report automatically after every 20 transactions. AUTO PRINT OFF No ACTIVITY REPORT is printed.
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Name Descriptions The machine switches to document receive mode after the connected extension telephone rings for a specified time. F/T RING TIME Sets the length of time to elapse before the machine switches to the document receiving. 1SEC to 99SEC (15SEC) The connected extension telephone keeps ringing until someone answers the call manually.
REPORTS & LISTS Name Descriptions 1. ACTIVITY REPORT Prints a report manually before it is printed automatically after every 20 transactions. 2. SPEED DIAL LIST Prints the list of the fax/telephone numbers registered for one-touch speed dialing keys, coded speed dialing codes, or group dialing. 1-TOUCH LIST, CODED DIAL LIST, GROUP DIAL LIST 3.
Appendix CHAPTER This chapter lists the specifications for the fax function of the machine, and the index. Specifications Specifications are subject to change without notice. Facsimile Applicable Line Public Switched Telephone Network (PSTN) Compatibility Data Compressing System MH (Modified Huffman) 33.6/31.2/28.8/26.4/24/21.6/19.2/16.8/14.4/12/9.6/7.2/ Modem Speed 4.8/2.4 Kbps...
Index Symbols description, 3-1 registering, 3-4 using, 4-8 (–), (+) keys, 1-2 COMMON SETTINGS settings, 8-3 Customer support, 1-1 Numerics 1-TOUCH LIST description, 6-1 Date & Time, entering, 2-4 printing, 3-9 DATE SETUP setting, 8-3 sample, 3-10 DATE/TIME SETTING settings, 8-3 1-TOUCH SPD DIAL setting, 8-4 DEFAULT SETTINGS setting, 8-3 Dialing...
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FAX key, 1-2 Fax mode, 1-4 FAX ONLY MODE, 5-2 Machine settings, 8-1 FAX SETTINGS settings, 8-4 MAN/AUTO SWITCH setting, 8-6 MANUAL MODE, 5-3 Manual sending, 4-3 MEMORY FULL/PRESS SET KEY message, 7-2 Memory sending, 4-1 GROUP DIAL LIST Menu description, 6-1 descriptions, 8-3 printing, 3-9...
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registering, 2-4 Sending manual, 4-3 Receive Mode key, 1-2 memory, 4-1 Receive Mode settings, 5-1 methods, 4-1 RECEIVED IN MEMORY message, 7-3 problems, 7-5 Receiving sequential broadcasting, 4-12 automatically, 5-2 Sequential broadcasting, 4-12 canceling, 5-8 Set key, 1-3 in memory when a problem occurs, 5-7 Specifications, 9-1 manually, 5-3 SPEED DIAL LIST setting, 8-8...
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TX START SPEED setting, 8-6 Types of ring patterns, 5-5 UNIT NAME setting, 8-5 USER DATA LIST description, 6-1 printing, 6-8 USER DATA LIST setting, 8-8 USER SETTINGS settings, 8-5 USER TEL NUMBER setting, 8-5 Index...
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70% recycled paper. CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 P.O. Box 2262, 1180 EG Amstelveen, The Netherlands CANON FRANCE S.A.