Palm m100 Series Handbook page 188

Appendix B Frequently Asked Questions
I tried to do a local HotSync
operation, but it did not
complete successfully.
(continued)
I tried to do a modem HotSync
operation, but it did not
complete successfully.
180
On a Mac computer, try each step in turn:
Make sure HotSync Manager is enabled on the HotSync
Controls tab in the HotSync Software Setup window.
If you are using the optional serial cradle/cable, make sure
you selected Local on the Serial Port Settings tab in the
HotSync software settings window, and that the Local Setup
port matches the port where your cradle/cable is connected.
If you are using the optional serial cradle/cable, try a lower
Speed setting on the Serial Port Settings tab.
If you are using the optional serial cradle/cable, make sure
you aren't running a program, such as America Online, fax
or telephony software, or AppleTalk networking that uses
the serial port you selected in the Serial Port Settings tab.
Check the following on your computer:
Make sure your computer is turned on and that it does not
shut down automatically as part of an energy-saving
feature.
Make sure the modem connected to your computer is
turned on and is connected to the outgoing phone line.
Make sure the modem you are using with your handheld
has an on-off switch. Your handheld cannot "wake up" a
modem that has an auto-off feature.
Make sure the modem is connected properly to your
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
Make sure Modem is checked in the HotSync Manager
menu.
Confirm that the Setup String in the Setup dialog box
configures your modem correctly. You may need to select a
different Modem Type or enter a custom Setup String. Most
modems have a Setup String that causes them to send initial
connection sounds to a speaker. You can use these sounds to
check the modem connection.
Confirm that the Speed setting in the Setup dialog box
works for your modem. If you have problems using the As
Fast As Possible option or a specific speed, try using a
slower speed.