Palm m100 Series Handbook page 187

I cannot launch the HotSync
Manager.
I tried to do aocal HotSync
operation, but it did not
complete successfully.
If you are using the optional serial cradle/cable, or if you are
performing a HotSync operation using a modem, make sure
you are not running another program, such as America
Online, CompuServe, or WinFax, that uses the serial port
you selected in the Setup dialog box.
Backup the Palm Desktop software, uninstall it, then
reinstall it.
If you are using a cradle, make sure your handheld is seated
in the cradle correctly. If you are using a cable, make sure
that it is connected securely to your handheld.
Check the connection between the cradle/cable and the USB
or serial port on your computer.
Make sure the user name you selected in Palm Desktop
software matches the user name assigned to your handheld.
Make sure the date on your computer matches the date on
your handheld.
Read the HotSync Log for the user account for which you
are performing a HotSync operation.
On a Windows computer, try each step in turn:
Make sure HotSync Manager is running. If it is running,
close it, and restart it.
Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
If you are using the optional serial cradle/cable, make sure
you selected the correct serial port on the Local tab in the
Setup dialog. It should be set to the port where you
connected the cradle/cable.
If you are using the optional serial cradle/cable, try a lower
baud rate setting on the Local tab in the Setup dialog.
If you are using the optional serial cradle/cable, make sure
you aren't running a program, such as America Online,
CompuServe, or WinFax, that uses the serial port you
selected in the Setup dialog box.
HotSync problems
179