Lexmark MX6500e 6500e Administrator's Manual page 12

Troubleshooting
M
AKE SURE A FILE WITH THE DEFAULT FILE NAME DOES NOT ALREADY EXIST IN THE DESTINATION
If the three configuration settings for the File Name section of the application configuration page are not selected
(allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name
already exists within the destination, then there will be no method in place to distinguish the newly scanned file from
the file present in the destination. The scanner will not be able to overwrite the old file, the new file will not receive
a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name.
In this case, the old file must either be removed from the destination, or one of the previously mentioned settings
must be turned on.
M
AKE SURE THE NETWORK IS FUNCTIONING AND THE SCANNER CAN COMMUNICATE
Verify all network connections and that the network settings of the scanner are configured appropriately. For
information on networking the scanner, see the Networking Guide on the Software and Documentation CD that came
with the scanner.
F
OR NETWORKS USING
CORRECTLY
Verify that LDAP settings are configured appropriately in your scanner setup, and in the setup dialog. For more
information on LDAP settings, contact your system support person.
M
AKE SURE YOU HAVE PERMISSION TO SAVE SCANS TO THIS DESTINATION
On the application Edit Destination screen, clear the contents of the Path Suffix field; or on the destination server,
change the user home folder to match the contents of the Path Suffix field.
Cannot communicate with the remote printer
Try one or more of the following:
M
AKE SURE THE REMOTE PRINTER IS TURNED ON AND READY
M
AKE SURE THE REMOTE PRINTER AND THE ORIGINATING SCANNER ARE CONNECTED TO THE NETWORK
Make sure all appropriate network cables are securely connected and the network settings of the scanner are
correctly configured. For more information on networking the scanner, see the User's Guide or the Software and
Documentation CD that came with the scanner.
S
ELECT ANOTHER REMOTE PRINTER
If multiple remote printers have been configured, then select another remote printer where you want to send the
copy job.
LDAP
AUTHENTICATION
, LDAP
MAKE SURE SETTINGS HAVE BEEN CONFIGURED
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