Getting Help - Enterasys RoamAbout RBT-4102 Installation Manual

Getting Help

For additional support related to this device or document, contact Enterasys Networks
using one of the following methods.
World Wide Web:
Phone:
Email:
To send comments or suggestions concerning this document to the Technical Writing
Department: techpubs@enterasys.com
To expedite your message, include the document Part Number in the email message.
Before calling Enterasys Networks, please have the following information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem
• The serial and revision numbers of all involved Enterasys Networks products in the
network
• A description of your network environment (for example, layout, and cable type)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, have you returned the device before, is this a
recurring problem)
• Any previous Return Material Authorization (RMA) numbers
xxvi
http://www.enterasys.com/services/support
1-800-872-8440 (toll-free in the U.S. and Canada) or
1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/services/support/contact
support@enterasys.com
To expedite your message, please type [RoamAbout] in the subject
line.