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Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies.
G E T T I N G S TA R T E D ® The Monarch 9403 printer prints text, graphics, and bar codes on thermal transfer (ribbon) or thermal direct supplies. The 9403 printer prints labels continuously (in one strip).
A b o u t M o n a r c h ® Q u i c k - s e t U t i l i t i e s ® The Monarch quick-set utilities are available on our Web site and are free to download.
C o n n e c t i n g t h e P o w e r C a b l e To connect the power cable: CAUTION The power switch must be off while you connect any cables to the printer. Power Switch Scanner...
E s t a b l i s h i n g C o m m u n i c a t i o n s Before the printer can accept print jobs from the host, you must connect the communication cable to the printer and to the host. set the communication values on the printer to match those at the host.
A b o u t T h i s M a n u a l This manual explains how to load supplies and ribbons. set up and begin using the printer. select menu options. enter data. print supplies online or offline. perform general maintenance procedures.
U s i n g t h e K e y p a d You can control printer operation and enter data offline using the keypad. The printer has 21 keys allowing offline data entry. This keypad includes 7 function keys, 10 numeric keys, and 4 symbol keys. C o n t r o l K e y s Interrupts printing.
Displays the next menu item. Displays the previous menu item. Selects the displayed menu item. Use the alphanumeric keys to enter batch data. To switch between characters and numbers, press S t a r t u p When you turn the printer on, the printer displays a copyright message.
S e l e c t i n g a F u n c t i o n The Main Menu has several functions (operating modes). These functions are shown in the chart below. MAIN MENU CANCEL PRINT BATCH REPEAT SETUP DIAG.
E x i t i n g a n O p t i o n To exit an option, press once. You will exit to the next higher menu. When you press , you lose any entries you have made since the last time you pressed S e t t i n g U p t h e P r i n t e r Before you use the 9403 printer, you will need to set up your...
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8. If you do not have a verifier or scanner, check the bar code visually. A bar code that is in spec will have complete bars and clear spaces. Small alphanumeric characters will look complete. A bar code that is in spec may not look as good as one that is too dark, but it will have the highest scan rate.
L O A D I N G S U P P L I E S This chapter explains how to load supplies for continuous printing. The 9403 printer prints tags or labels in one strip. The 9403 printer uses a standard 3-inch (76.2mm) core supply. Loading Supplies 2-1...
S u p p l y L o a d i n g D i a g r a m The illustration below shows the correct routing for supplies and ribbon. Supply Roll Guide the ribbon around the ribbon guide rollers when loading.
L o a d i n g S u p p l y 1. Remove the cover. 2. Turn the printhead lever counterclockwise to open the printhead. Printhead Lever Supply Guide 3. Remove the old supply roll. Change the ribbon when loading new supplies, if necessary (see Chapter 3, "Loading Ribbon").
7. Place the roll of supplies on the supply platter so the black marks pass the sensor. 8. Feed the supply through the supply sensor and slightly past the printhead. Printhead Supply Guide Supply Sensor Supply Roll 9. Slide the supply guide down the supply guide roller until it just touches the edge of the supply strip.
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2. Press . You will see MAIN MENU Print Mode 3. Press until you see MAIN MENU Diagnostics 4. Press . You will see ENTER PASSWORD: _______ The printer has a password of 5. Press three times. 6. Press If you enter the password incorrectly, the printer returns to the Main Menu.
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8. Press twice. Then press . You will see Print Quantity [1/999]: +1 9. Press , and a test label prints. If the printer is not printing correctly, contact Technical Support. 2-6 Loading Supplies...
L O A D I N G R I B B O N This chapter explains how to load a ribbon roll. There are two types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing. Thermal Transfer standard supplies that require a ribbon for printing.
L o a d i n g a R i b b o n R o l l 1. Remove the cover. 2. Turn the printhead lever counterclockwise to open the printhead. Printhead Lever 3. Rewind the supplies back onto the roll. If the printer has a used ribbon, follow steps 4-6.
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4. Remove the old ribbon by pulling the wire clips as shown. Ribbon Reel Wire Clip Take-up Reel 5. Remove the ribbon cores from the wire clips and discard the old cores. 6. Place the wire clips back on the take-up reel and ribbon reel. 7.
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8. Place the full ribbon core on the ribbon reel as shown. The ribbon reel feeds the ribbon in a clockwise direction. The take-up reel winds the ribbon in a counterclockwise direction. 9. Guide the ribbon down between the printhead and the front of the printer and around the rollers as shown.
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12. Manually turn the take-up reel as shown until the ribbon is tight. Make sure the ribbon is not wrinkled or bunched. Take-up Reel 13. Slide the supply through the printhead and slightly past the printhead, as described in Chapter 2, "Loading Supplies." 14.
S E T T I N G S U P P L Y O P T I O N S This chapter explains how to set the ribbon, separators, print position, supply position, margin position, and supply type. MAIN MENU CANCEL PRINT BATCH...
R i b b o n You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu select Setup, then Supply. Then, follow these steps: 1. Press until you see SUPPLY Ribbon 2.
B a t c h S e p a r a t o r s A batch separator is an extra tag printed between batches that has a pinstripe pattern to make it easy to find. Batch Separator To change the setting, from the Main Menu select Setup, then Supply.
This function adjusts where data prints vertically on the supply. Adjust the print if it is too close to the top or bottom of the supply, or overtypes the pre-printed area (see the "MONARCH" sample). One dot is 0.0049 inch.
3. Use the arrow keys to change the print position. Pressing increases the value (moves the image up); decreases it (moves the image down). Press the arrow key once to change one number at a time. 4. Press when the number you need appears. Press twice to exit to the Main Menu.
3. Use the arrow keys to change the supply position. Pressing increases the value (feeds more supply); decreases it (feeds less supply). Press the arrow key once to change one number at a time. 4. Press when the number you need appears. Press twice to exit to the Main Menu.
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To change the setting, from the Main Menu select Setup, then Supply. Then, follow these steps: 1. Press until you see SUPPLY Margin Pos 2. Press . You will see the current setting, for example: Enter margin pos [-99/99]: +0 3.
S u p p l y Ty p e You can print on black mark or die cut supplies, but you have to tell the printer which supplies you are using. To change the setting, from the Main Menu select Setup, then Supply.
C O M M U N I C AT I O N V A L U E S This chapter tells you how to set the User Communication (User Comm) values. These values provide the link for normal online printing. MAIN MENU CANCEL PRINT...
B a u d R a t e To change the setting, from the Main Menu select Setup, Port Settings, then User Comm. Then, follow these steps: 1. Press to set the baud rate. You will see the current setting, for example: BAUD RATE 2400 2.
S t o p B i t s To change the setting, from the Main Menu select Setup, Port Settings, then User Comm. Then, follow these steps: 1. Press until you see USER COMM Stopbits 2. Press . You will see the current setting, for example: STOPBITS 3.
F l o w C o n t r o l To change the setting, from the Main Menu select Setup, Port Settings, then User Comm. Then, follow these steps: 1. Press until you see USER COMM Flow Control 2. Press .
S E T T I N G C O N T R A S T This chapter explains how to set the contrast, which controls the darkness of the printing on your supply. MAIN MENU CANCEL PRINT BATCH REPEAT SETUP DIAG.
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Correct contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts. You can use a verifier to check bar codes for contrast. 1. From the Main Menu, press until you see MAIN MENU Setup 2.
S E T T I N G D E F A U LT S This chapter explains how to select the monetary sign, secondary sign, decimal places, slashed zero, power-up mode, and prompt set. MAIN MENU CANCEL PRINT BATCH REPEAT SETUP DIAG.
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The monetary formatting options are listed in the table below. Option Choices Default Monetary sign None/USA/UK/Japan/ Germany/France/Spain/ Italy/Sweden/Finland/ Austria/India/Russia/ Korea/Thailand/China/ Euro-Dollar Secondary Sign No/Yes Decimal Places 0/1/2/3 Slashed Zero No/Yes Power-up Mode Online/Offline Online Prompt Set English/French/German/ English Spanish The monetary sign, secondary sign, and decimal places options are used in conjunction with option 42.
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M o n e t a r y S i g n The monetary signs available for 15 countries are shown in the table below: You can also select None if you do not want a monetary sign to print in price fields. Country Currency Description...
To change the setting, from the Main Menu select Setup, then Defaults. Then, follow these steps: 1. Press . You will see the current setting, for example: MONETARY SIGN 2. Press until you see the country’s monetary sign you want. 3.
3. Press until you see the option you want. Then press . Press twice to exit to the Main Menu. D e c i m a l P l a c e s You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field.
To change the setting, from the Main Menu select Setup, then Defaults. Then, follow these steps: 1. Press until you see DEFAULTS Slashed Zero 2. Press . You will see the current setting, for example: SLASHED ZERO 3. Select the option you want. Then press .
3. Press until you see the option you want. Then press . Press twice to exit to the Main Menu. P r o m p t S e t Prompt set determines which language displays on the printer’s menu. You can select English, French, German, or Spanish. To change the setting, from the Main Menu select Setup, then Defaults.
P R I N T I N G This chapter explains how to print, interrupt, restart, cancel, and repeat a batch. You can send format, batch, and graphic data to the printer from a host. When the printer receives the data, batches begin printing automatically.
Your printer is ready to receive and print batches when you see PRINT MODE Ready Printing begins as soon as you download the format and batch data from the host. If there are offline batches in the print queue, the offline batches print after the downloaded batches have printed.
You can press to resume printing or press display the Pause Menu options. The following chart shows the Pause Menu options. PAUSE MENU CANCEL CANCEL PRINT RESTART SETUP DIAG. BATCH MODE BATCH R e s t a r t i n g a B a t c h You can reprint a paused batch from the beginning (using the original quantity).
C a n c e l i n g a P a u s e d B a t c h You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches waiting to print. If password protection has been enabled for formats, graphics, fonts, or flash, you must enter a password before they can be deleted.
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2. To cancel only the paused batch, press until you see PAUSE MENU Cancel Batch Then press . The batch is deleted and the printer prints any remaining batches. 3. To cancel all the batches (including the paused batch), press until you see PAUSE MENU Cancel All...
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If you select "Yes" and password protection in enabled, you will see: Enter Password _ _ _ _ _ _ _ Press to delete all formats. You will Cancel Graphic? Press then press . If password protection is enabled, you must enter the password ( ) before all grahics are deleted.
To reload the three standard formats and/or service-installed formats: turn the printer off, wait five seconds, and then turn on the printer. You will see: PRINT MODE Ready R e p e a t i n g a B a t c h Before you start printing a new batch, you can reprint the last batch.
O f f l i n e P r i n t i n g This section explains how to prepare your printer for offline printing and enter data. Offline printing means entering batch data from the keypad and printing batches. There are three standard formats included with your printer.
Here is an example of how to enter $23.00. 1. Press the $ key. The symbol $ appears. 2. Press the 2 key. The number 2 appears. 3. Press the 3 key. The number 3 appears. 4. Press the . key (below the 2 key). The symbol . appears. 5.
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Here is an example of how to enter the word Shirt. Not all fonts support lower-case letters. See Appendix B, "Character Sets," for the character set information. 1. Press to switch to character mode. 2. Press the 1 key once. The letter S appears in upper case. 3.
E n t e r i n g S y m b o l s You can use character codes to enter symbols. See Appendix B for a list of symbols and their corresponding character codes. To enter a character code 1.
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Some fields specifically require numeric or alphabetic data. If you try to enter numeric data for an alpha field, or alphabetic data for a numeric field, the printer does not accept the data. Enter the correct data and press To change data to back up, type the new data over the old data and then press , or...
Ty p e s o f D a t a E n t r y Following are samples of the prompts you may see when entering data. E n t e r i n g G e n e r a l D a t a When you see a prompt similar to the one below, you can enter a character for each blank.
E n t e r i n g " 2 - F o r " P r i c e D a t a You can use any price field in a "2-for" pricing scheme. When entering data for a price field offline (at the printer), use the # key to separate the 2 and the price data in the "2-for"...
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4. Press until you see the type of format you want, then press . You will see the last format that was used, for example Select Format: FMT-1 5. Press until you see the name of the format you want, then press 6.
10. Press . You will see PRINT MODE nnnn of nnnn The first nnnn counts tags or labels as they print; the second nnnn tells you how many tags or labels are in the batch. When all the batches have printed, you will see PRINT MODE Ready U s i n g t h e S t a n d a r d F o r m a t s...
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To use the standard formats: 1. From the Main Menu, press until you see MAIN MENU Batch Entry 2. Press . Press until you see the format you want to use. The standard formats are Fmt - 1 Fmt - 2 Fmt - 3 3.
C L E A N I N G This chapter covers cleaning the printhead and platen roller. CAUTION Do not use sharp objects to clean the printer. This may damage the printer and void your warranty. Cleaning 9-1...
C l e a n i n g t h e P r i n t h e a d a n d P l a t e n R o l l e r The rate and frequency at which you print determines how often you must clean the printer.
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5. Wind the supplies back onto the supply roll. 6. Remove the ribbon, if one is loaded. See Chapter 2, "Loading a Ribbon." 7. Moisten a cotton swab with isopropyl alcohol. 8. Rub the swab across the printhead and remove any build-up. Printhead Platen Roller...
D I A G N O S T I C S This chapter explains how to perform simple diagnostic functions such as checking the software version and sensor mark quality, and printing a pattern or test label. This information will be needed if you have to contact Technical Support.
P r i n t i n g a Te s t P a t t e r n 1. From the Diagnostics Menu, press until you see DIAGNOSTICS User Diag. 2. Press . You will see USER DIAG Supply Quantity 3.
P r i n t i n g a Te s t L a b e l See "Printing a Test Label" in Chapter 3 for more information. If you need to call Technical Support, print a test label. 1. From the Diagnostic Menu, press until you see DIAGNOSTICS User Diag...
The test label displays printer model number software version number number of inches printed to date user COM port settings a test pattern. This information will help Technical Support diagnose the problem. Refer to the Packet Reference Manual for more information about the test label.
If you have printed labels since turning the printer on, you will see Min Max OK 0290 036 188 The Len listing is the length of the supply in dots. The other information describes the sense mark reading on the supply. Press to see other readings.
S e r v i c e D i a g n o s t i c s The Service Diagnostics menu can only be accessed by a Monarch Representative, because it requires a separate password. If you have any problems, print a test label and call Technical Support.
T R O U B L E S H O O T I N G This chapter provides explanations of the error messages you may receive while using the 9403 printer. There are two types of error messages: Data Errors Communication Errors Some errors numbered 400-438 and 500-574 are internal software errors.
S t a r t U p a n d P r i n t i n g Problem Action Error message Turn power off. Wait five seconds, then turn appears during power on again. If an error message appears startup.
Problem Action Voids in printing. Clean the printhead. Wrong supply type. Change supply. Ribbon loaded incorrectly. Reload ribbon. Call Technical Support for printer adjustment. "Check ribbon" Load a new ribbon. message appears. Reload ribbon. "Out of Paper" Replace the supply roll. Make sure supplies message appears.
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Field length exceeds 2710. Row field position is greater than the maximum stock dimension. Column field position is greater than the maximum stock dimension. Font selector is invalid. Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).
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Line thickness must be 0 to 99 dots. Line direction must be 0, 90, 180, or 270. The line segment or box end row is defined outside of printable area. The line segment or box end column is defined outside of printable area.
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Source field must be 0 to 999. Copy type must be 1 (Copy after rules) or 2 (Copy before rules). Increment/Decrement selection must be I (increment) or D (decrement). Incrementing start position must be 0 to 2710. Incrementing end position must be 0 to 2710. The incrementing amount must be 0 to 999.
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Option is not valid for the field. Bar code Intercharacter gap must be 0 to 99 in printer dots. Power up mode must be 0 (online) or 1 (offline). Language selection must be 0 (English). Batch separator code must be 0 (off) or 1 (on) in the system setup packet.
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Word length selection must be 0 (7 bits) or 1 (8 bits). Stop bits selection must be 0 (1 bit) or 1 (2 bits). Parity selection must be 0 (none), 1 (odd), or 2 (even). Flow control selection must be 0 (none), 1 (DTR/DSR), 2 (CTS/RTS), or 3 (XON/XOFF).
Check digit algorithm must be D (sum of digits) or P (sum of products). Duplicating direction must be 0 or 1. Amount of row adjustment must be 0 to 999. Duplicate count must be 0 to 999. Bitmap line encoding must be H (Hex) or R (Run length). Font selector must be 1 to 9999.
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The valid options for printer Port Settings are shown below. The default values are shown in bold. Baud rate 1200, 2400, 4800, 9600, 19200 Word length 7 or 8 Stop bits 1 or 2 Parity Odd, Even, None Flow control None, Xon/Xoff, DTR, CTS Reset Yes or No...
D a t a F o r m a t t i n g E r r o r s Errors 571 to 618 are data formatting errors. This type of error happens when a field prints incorrectly. Your System Administrator can correct the format, batch, or graphic packet and send the print job again.
A bad dot falls on a bar code and the dot cannot be shifted. Call Customer Service to order a new printhead or printhead kit. Magnification must be 1 to 7. M a c h i n e F a u l t s Errors 700 to 765 happen when there is a problem with the printer.
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Out of ribbon or ribbon jam. Check or load ribbon. Remove any slack in the ribbon by turning the take-up reel clockwise. Printhead is open. Close the printhead. Out of supplies. Load supplies. Reload supplies (supply length mismatch). The supply was not seen or the on-demand sensor is not working correctly.
The print motor is not ready. Call Technical Support. The format specified by the application was not found. Reload your application and format and try again. The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets.
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Printer Description/Action Display POWER DOWN Interrupt test failed. Intr Test Failure POWER DOWN Not enough RAM for system. All formats, Low System RAM batches, graphics, and SETUP data are lost. POWER DOWN Illegal interrupt occurred. Illegal Intr# POWER DOWN Non-maskable interrupt occurred. NMI Received POWER DOWN Not enough RAM for application.
S P E C I F I C AT I O N S P r i n t e r Length: 16.5 inches (419 mm) Width: 10 inches (254 mm) Height: 9 inches (229 mm) Weight: 15.5 lb. (7.05 kg) Shipping Weight: 22 lb.
C H A R A C T E R S E T S C h a r a c t e r S e t s The following lists show the characters available in the fonts for the 9403 printer. Standard Font Reduced Font These samples were printed using the Internal Symbol Set.
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Bold Font OCRA-like Font CG Triumvirate Bold Font CG Triumvirate Font B-2 Character Sets...
U p p e r c a s e L e t t e r s Use Character Mode to enter the offline code. Char. Online Offline Code Char. Online Offline Code Code Code Character Sets B-3...
L o w e r c a s e L e t t e r s These letters are available only in Standard and Reduced fonts. Char. Online Offline Code Char. Online Offline Code Code Code 7777 55555 77777 555555 777777 6666 8888...
C u r r e n c y S y m b o l s You can enter international currency symbols offline by setting the default monetary sign to the desired country setting and pressing the $ key. The $ enters the monetary sign that is currently active. /$ enters the secondary sign (for example, ¢...
Char. Online Offline Char. Online Offline Code Code Code Code û ~150 ~199 ù ~151 Ø ~210 ÿ ~152 ø ~214 ~171 ~224 ~172 ß ~225 C o d e 1 2 8 F u n c t i o n C o d e s Code Function Code ~201...
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G L O S S A R Y batch Group of tags or labels that contain the same data. batch separator Extra tag between batches that shows where one batch ends and the next one begins. character Letter, number, or symbol. continuous Feed mode in which the printer prints all the tags in a batch without stopping.
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queue Batches waiting to print (also includes the batch that is printing). supplies Tags or labels used for printing.