DataCard SP75 PLUS Product Manual page 18

A: The only monochrome ribbons that function with the SP75 Plus card printer are the ribbons listed
above all other monochrome ribbons are not recognized by the SP75 Plus card printer and will not
allow the printer to produce cards.
Q. How does the SP75 Plus card printer run the isopropanol-cleaning card used to perform a
cleaning cycle?
A. Unlike other desktop printers that use an adhesive-cleaning card, the SP75 Plus card printer
utilizes a single isopropanol-cleaning card to clean the transport rollers, magnetic stripe head and
card flipper. Through the printer driver, the end user must request that a cleaning cycle be
performed. At that time, the driver prompts the end-user to insert the isopropanol-cleaning card
into the SP75 Plus card printer. The isopropyl-cleaning card should only be inserted into the
printer after the ribbon cartridge and blank card stock have been removed and the use is
prompted by the printer driver.
Q. Are there any special storage or usage recommendations for SP75 Plus printer supplies?
A. The Datacard standard warranty covers print ribbon problems for up to one year when they are
kept in their recommended storage environment. It is recommended that you remove it from the
printer if you have extended idle times between printings. During this idle time please keep the
print ribbon stored in its recommended conditions printed on the packaging.
Q. What are the annual card volumes for the SP75 Plus printer and what happens if you
exceed these volumes?
A. We recommend that the SP75 Plus printer be used in programs producing no more than 75,000
full color cards per year. If the anticipated card volume exceeds 75,000, we recommend
evaluating the customer's needs for a different printer.
Q. What is the printer warranty?
A. Datacard warrants the SP75 Plus card printer for 24 months from the date of shipment from
Datacard. If you wish to have onsite warranty, it is available at an additional cost.
Q. What is the printhead warranty for the SP75 Plus card printer?
A. The original printhead warranty is 24 months from the date of shipment from Datacard. This
warranty applies to the printhead that comes installed in the new printer. Warranty replacement of
the original printhead will carry the remainder of the original 24 month warranty or ninety (90) days
from the date of shipment from Datacard, whichever is longer. Spare printheads have a ninety
(90) day warranty.
Q. Is there a special cleaning card for the laminator?
A. Yes. There is a laminator cleaning card. This is specifically designed for printers that use
Holographic Topcoat.
Q. Is there a reject bin?
A. Yes. There is a reject bin on back of the printer. This holds 5 cards of .030" thickness.
Q. Is there a monochrome printer option?
A. No, all SP75 Plus printers are capable of printing color and monochrome cards with no
adjustments.
Q. How does the card debower work and can it be adjusted?
A. You can turn the debower off via settings in the printer driver. This holds the card in a position to
reduce the bow in the card. The debow time can be turned off through the driver.
Page 18 of 25
Datacard Group Confidential