Smart Technologies SMART Board X800 Series User Manual page 47

To start SMART Board
Service
39 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E
WHITEBOARD
Flowchart 4: Ready light is flashing green
This is the normal mouse mode state when SMART Product Drivers isn't installed on
your computer. This mode might be desirable for occasional or guest users who don't
require the use of SMART Board Tools or pen tray functions.
Ready light
is flashing
green
Is SMART
No
Product Drivers
installed?
Yes
Is the
SMART
No
No
Board service
running?
Yes
Reinstall
SMART Product
Drivers
Is the Ready
light flashing
green?
Yes
Contact your
next level of
support
1. Press the SMART software icon in the Windows notification area or
Mac Dock, and then press Control Panel.
The SMART control panel opens.
2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics window opens.
3. In the Service menu, select Start.
Install SMART
Product Drivers
10.7 or later
Start SMART
Board
Service
Go to
No
Flowchart 1
Install SMART Product Drivers
from the disc or link included with
your interactive whiteboard, or
download it from smarttech.com/
downloads.
To determine whether the
SMART Board software service
is running, open the SMART
control panel and check the
message that appears at the
bottom. Start SMART Board
software service if it isn't running.