Smart Technologies SMART Board X800 Series User Manual page 42

34 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E
W H I T E B O A R D
Symptom/observation Cause
The SMART software
icon doesn't appear in
the Windows
notification area or Mac
Dock.
Touch isn't accurate.
The pointer doesn't
appear directly below
your finger. When you
write on the interactive
surface, your writing
appears at a slight
distance from the pen.
Digital ink doesn't
appear on the
interactive whiteboard
or appears
intermittently.
Nothing happens when
you touch the
interactive whiteboard,
even though the
computer and projector
are on.
One of the pen color
buttons is flashing.
Solution
SMART Board Tools Start SMART Board Tools.
isn't running.
For Windows computers, select
Start > All Programs > SMART
Technologies > SMART Product
Drivers > SMART Board Tools.
For Mac computers, select Finder >
Applications > SMART Product
Drivers > SMART Board Tools.
SMART Product Install SMART Product Drivers on
your computer.
Drivers isn't
installed.
For details about installing SMART
Product Drivers, see page 12.
Your interactive Orient your interactive whiteboard.
whiteboard isn't
To start the orientation, press the
oriented properly.
Orientation button on the pen tray
(see page 15).
If the Orientation screen doesn't
appear, perform a calibration
procedure as described on page 14.
The interactive Use SMART Board Diagnostics to
whiteboard isn't confirm the issue, and then perform
calibrated properly. a calibration procedure. See
page 41 for information.
A camera is Remove any object attached to the
obscured. interactive surface or resting in the
bottom bezel behind the pen tray.
Use SMART Board Diagnostics to
confirm the issue and then clear the
affected camera. See page 41 for
information.
The interactive Press the Power button on the
whiteboard is off. interactive whiteboard's pen tray to
turn it on.
You have selected Press any pen tray color button to
the lockable pen exit the lockable pen option.
option. See page 24
for information.