Lenovo Web Site (Http://Www.lenovo.com); Help And Service; Using The Documentation And Diagnostic Programs; Calling For Service - Lenovo ThinkCentre A85 Hardware Maintenance Manual

Before using the information in this manual and the product it supports, be sure to read and understand the
ThinkCentre Safety and Warranty Guide and Appendix A "Notices" on page 245.

Lenovo Web site (http://www.lenovo.com)

The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain
your computer. You can also do the following:
• Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your
computer, and special offers.
• Purchase additional services, such as support for hardware, operating systems, software programs,
network setup and configuration, and custom installations.
• Purchase upgrades and extended hardware repair services.
• Download the latest device drivers and software updates for your computer model.
• Access the online manuals for your products.
• Access the Lenovo Limited Warranty.
• Access troubleshooting and support information for your computer model and other supported products.
• Find the service and support phone numbers for your country or region.
• Find a Service Provider located near you.

Help and service

This section provides information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience problems with your computer, see Chapter 5 "Diagnostic programs" on page 35. For
information about additional resources to help you troubleshoot your computer problems, see "Information
resources" on page 29.
If you suspect a software problem, see the documentation that came with the operating system or software
program, including readme files and online help.
Most computers come with a set of diagnostic programs that you can use to help you identify hardware
problems. For instructions on how to use the diagnostic programs on your computer, see Chapter 5
"Diagnostic programs" on page 35.
You can get the latest technical information and download device drivers and updates from the Lenovo
Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information from the Lenovo Customer Support Center by
telephone.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to solve the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
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ThinkCentre Hardware Maintenance Manual