Warranty - M-Audio Firewire 410 User Manual

15. Warranty

M-AUDIO warrants this product, under normal use, to be free of defects in materials and workmanship for a period of One (1) Year from date
of purchase, so long as: the product is owned by the original purchaser, with proof of purchase from an authorized M-AUDIO dealer and,
the product has been registered to the original purchaser, the purchaser having returned to M-AUDIO the completed product warranty card.
This warranty explicitly excludes power supplies and included cables which may become defective as a result of normal wear and tear.
In the event that M-AUDIO receives, from an original purchaser and within the warranty coverage period, written notice of defects in
materials or workmanship, M-AUDIO will either replace the product, repair the product, or refund the purchase price at its option. In the
event repair is required, shipment to and from M-AUDIO and possible nominal handling charges shall be borne by the purchaser. In the
event that repair is required, a Return Authorization number must be obtained from M-AUDIO. After this number is obtained, the unit should
be shipped back to M-AUDIO in a protective package with a description of the problem and the Return Authorization clearly written on the
package.
In the event that M-AUDIO determines that the product requires repair because of user misuse or regular wear, it will assess a fair repair or
replacement fee. The customer will have the option to pay this fee and have the unit repaired and returned, or not pay this fee and have
the unit returned un-repaired.
The remedy for breach of this limited warranty shall not include any other damages. M-AUDIO will not be liable for consequential, special,
indirect, or similar damages or claims including loss of profit or any other commercial damage, even if its agents have been advised of the
possibility of such damages, and in no event will M-AUDIO's liability for any damages to the purchaser or any other person exceed the price
paid for the product, regardless of any form of the claim. M-AUDIO specifically disclaims all other warranties, expressed or implied.
Specifically, M-AUDIO makes no warranty that the product is fit for any particular purpose.
This warranty shall be construed, interpreted, and governed by the laws of the state of California. If any provision of this warranty is found
void, invalid or unenforceable, it will not affect the validity of the balance of the warranty, which shall remain valid and enforceable according
to its terms. In the event any remedy hereunder is determined to have failed of its essential purpose, all limitations of liability and exclusion
of damages set forth herein shall remain in full force and effect.
IMPORTANT:
It has come to our attention that problems have been reported with several types of IEEE1394 ("FireWire") devices, including M-Audio FireWire
devices. These problems occur when using a 6-pin bus-powered connection when plugging and unplugging external FireWire devices,
when both the computer and external device are powered on. This is commonly referred to as "hotplugging". In some cases the FireWire
port on the host computer system is rendered permanently inoperable. In other cases the external FireWire device is rendered permanently
inoperable. M-Audio does not want users of M-Audio FireWire products to experience such costly problems. Therefore, M-Audio must
require that users of M-Audio FireWire devices refrain from hotplugging any M-Audio FireWire device. You must make your FireWire
connection while both computer and FireWire device are powered off; then power on.
In case your M-Audio FireWire device was not detected by your computer on startup, try the following troubleshooting options instead of
hotplugging it:
1. Turn your M-Audio FireWire device off, wait 30 seconds then power it on.
2. Put your computer into hibernation mode, wait 30 seconds then reactivate it.
3. Restart the computer (don't turn it off) while the M-Audio FireWire device remains connected and powered on.
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