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Troubleshooting & Technical Support
M-Audio's website, www.m-audio.com, contains the most up-to-date troubleshooting
information. This should be your first stop for all the latest drivers, FAQ files and
extensive how-to guides. For additional help after visiting the website, you may contact
M-Audio Technical Support by phone (626-633-9066, 9-5 PST M-F), fax (626-633-9060)
or e-mail (techsupt@m-audio.com).
If you are having problems with your Revolution 5.1, you may wish to try the following
quick troubleshooting tricks:
•
If things don't seem to be working properly, try restarting the computer. This solves
many computer problems.
•
If you have not been able to get your Revolution 5.1 card to work at all, or if it worked for
a while and then stopped working altogether, uninstall then reinstall the driver software.
•
When launching an ASIO application, make sure that game mode is disabled in the
"Input/Other" tab of the Revolution 5.1 Control Panel.
•
If the unit stopped working after you installed a new program or system software
update, check the M-Audio website for more recently updated drivers. If a major
system software update has been recently released, you may need to search for
beta version software drivers, which provide increased support for the new software.
•
A few features are disabled when a 192kHz or 96kHz sampling rate is selected. If
a feature isn't working properly, try opening the Control Panel, selecting
Input/Other, and setting the sampling rate to 48kHz.
•
Test Tones will not work on any speaker setting in Windows 2000 or Windows Me,
and result in the Windows Error: "Unable to create test tone. This operation is not
allowed when in digital output mode." To fix this, install Direct X 8.1, or WinDVD 5,
both of which are located on the Applications CD. (Installing WinDVD 5 will also
install DirectX 8.1 if it is not already installed in your system.
Warranty Information
Warranty Terms
M-Audio warrants products to be free from defects in materials and workmanship,
under normal use and provided that the product is owned by the original, registered
user. Visit www.m-audio.com/warranty for terms and limitations applying to your
specific product.
Warranty Registration
Thank you for registering your new M-Audio product. Doing so immediately both
entitles you to full warranty coverage and helps M-Audio develop and manufacture the
finest quality products available. Register online at www.m-audio.com/register to
receive FREE product updates and for the chance to win M-Audio giveaways.
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