Samsung NP-Q1UA000 Getting Started Manual page 210

A2 If the headset is connected to a power adapter, you cannot make a Bluetooth
connection.
Disconnect the power adapter and then retry.
A3 In general, a Bluetooth headset has 2 operating modes, On/Off mode and Pairing
mode.
To connect the headset to another Bluetooth device such as a PC or cell phone,
the headset must be in Pairing mode.
Switch the headset to Pairing mode and then retry the search operation.
In general, the headset in Pairing mode automatically returns to On/Off mode after
a certain period of time.
Q
There is no sound or sound is intermittently interrupted after connecting a
headset.
A1 If your headset is a mono headset, check if a mono headset connection has been
made. In this case, to resolve the problem, complete the procedures below.
● Double-click the Bluetooth icon in the notification area of the Taskbar, select
the Audio tab and check the connectivity of the Bluetooth Hands Free Audio
Device that corresponds to the headset in the Connected Device List. If it is not
connected, right-click over the device and select Connect.
● Right-click the Speaker icon in the notification area of the Taskbar, select Play
Device > Bluetooth Audio > Load Defaults and then click the OK button.
● After changing the Bluetooth or sound settings, you have to exit and re-launch
the audio and video player programs to apply the changes.
The bluetooth Mono Headphone and Microphone functions are activated.
A2 If your head set is a stereo headset, you have to check if the headset is connected
as a stereo headset.
To resolve the problem, complete the procedures below.
210