If You Have A Problem - Creative Platinum eX User Manual

If You Have a
Problem
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Not applicable for all products
Please retain all contents including packaging and proof of purchase until you are fully satisfied
with your product.
If you have a problem installing or using your Creative product, please use the Creative
eServices and/or telephone support for assistance. Should you contact Technical Support, you
may be asked for information regarding the following:
The model of your Creative product
Error information on the screen and how it came about
Information on the adapter cards which may be causing a conflict
Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used
Motherboard information: BIOS manufacturer/version and chipset manufacturer
Type and version of your operating system, e.g., Windows 95/98 or Windows NT, Windows
2000 or Windows Me
If, after using the Creative support services, you believe your Creative product to be defective,
you should verify the purchase date and the take the appropriate action as detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the option
of returning the full product to the Dealer/Retailer for a replacement or credit. The 30-day time
period may not apply in all instances, so please check the Dealer/Retailer replacement/credit
terms.
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the problem and to obtain details of
our repair/replacement procedure.
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Technical Support C-3