Example Call Sequences And Their Effect On Cdr Records - Altigen Call Detail Reporting Manual

Example Call Sequences and their Effect on CDR Records

To run a search on:
All workgroup voicemail
messages by workgroup
All calls to workgroup
All calls to workgroup via
specific DNIS
All trunks busy for workgroup
trunks (for outbound calls)
All Unanswered Calls by Agent
Example Call Sequences and their Effect on
CDR Records
One objective of the CDR record is to track the talk time of agents and
individuals for incoming and outgoing calls. Many call sequences are
possible. The following are examples of inbound and outbound calls to a
call center and sequences of recorded results in the CDR Detail report:
Example 1—Ext. 102 calls Operator, Operator transfers Ext. 102 to Ext.
309, Ext. is connect to Ext. 309. The result is three sessions logged for this
event.
42 CDR Manual
Example Workgroup CDR Searches
Use these fields and settings:
Set Type to Messages
Enter Workgroup Number, select Both
Set Sort By to Workgroup
Set Type to All Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time
Set Type to All Calls
Enter Workgroup Number, select Both
Enter DNIS digits, select Exact
Set Sort By to Workgroup
Set Type to All Trunks Busy
Enter Workgroup Number, select
Outbound
Set Sort By to N/A
Set Type to Unanswered
Enter Workgroup Number, select Both
Set Sort By to Agent