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•
From Supplemental Caller Data, including user data tagged to the call,
and data included by using the AltiAgent Memo button, DDR,
ActiveX I/F or Agent ActiveX I/F.
•
From caller data collected from the web page form
•
From web URL paths—a URL history.
•
from or input by the caller, such as IP address, name, account numbers,
etc. including data from your external database such as Outlook, if
available.
Sharing or Sending a URL or Page
The URL Sharing panel in the Caller Data window displays the addresses
of pages or sites you've added to the list. Pushing a web site or a web page
is a two step process: first you add it to your share list to make it available,
then you send it.
1.
In the Caller Data window, click Add to open an Add URL dialog box.
2.
Type in the URL or web page specification and click OK.
The URL now appears in your URL Sharing list.
Call Handling
Center 4.0 User Guide
39
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