Troubleshooting The Usb Connection; Mac Users - LaCie 301507U User Manual

LaCie 2big Network 2
User Manual

6.4. Troubleshooting the USB Connection

6.4.1.

Mac Users

Problem
The USB drive/key or USB
printer connected to the USB
expansion port is not recog-
nized.
The drive is not recognized by
the computer.
You receive error messages
when copying files to the
drive.
• DESIGN BY NEIL POULTON
Question
Is the drive connected to your computer
via USB?
Does an icon for the drive appear on
the desktop?
Does your computer's configuration
meet the minimum system requirements
for use with this drive?
Is the drive's power supply connected?
Did you follow the correct installation
steps for the USB connection?
Are both ends of the USB cable securely
attached?
Is there a conflict with other device driv-
ers or extensions?
Did you get an "Error –50" message
while copying to drive when connected
via USB?
Solution
Devices connected to the expansion USB device port (hard drive
or printer) are automatically unmounted when you connect the
USB cable to the host USB host port. To make the hard drive or
printer accessible, disconnect the drive from your computer and
connect it to the network using the Ethernet cable.
There should be an icon for the LaCie drive on the desktop (un-
less you've set the Finder preference not to show External disks
on the desktop). If the drive does not appear, follow the rest of
the Troubleshooting tips to isolate the problem.
See section 1.1. Minimum System
mation. Also, try changing the computer you are using. Com-
puter problems can manifest themselves in many ways. Even if
the computer appears to be working properly, this is a worth-
while test.
Make sure that the power supply is properly connected (see sec-
tion 3.4.2. STEP 2: Turn On the
power supply is connected to is working.
Review the installation steps in section
via USB.
Only use a USB cable provided by LaCie. Check both ends of
the USB cable to make sure they are fully seated in their respec-
tive ports. Try disconnecting the cables, waiting 10 seconds, and
then reconnecting them. If the drive is still not recognized, restart
your computer and try again.
Contact LaCie Technical Support for help.
When you connect the 2big Network 2 to a computer via USB,
the USB share of the drive that mounts on the computer is for-
matted in MS-DOS (FAT32). Under this format, file names with
certain characters cannot be copied. These characters include,
but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of char-
acters are not being used.
continued on the next page >>
Troubleshooting
page 68
Requirements for more infor-
Drive) and that the outlet the
3.4. Accessing Shares