HP VS80 - StorageWorks DLT VS 80 Tape Drive User Manual page 7

customer service form
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/common/contact/eng/csf.htm [11/29/2001 8:33:47 AM]
issued october 2000 :
customer service form
contents of this section
contact information
tape drive information
computer system information
SCSI bus configuration
backup information
information about the problem
Please complete the following information about your system and the problem you
are having before you call the HP Customer Support Center. You can print this
form and fill in the necessary information before you call, or you can print and fax
the completed form to the Customer Service Center.
contact information
tape drive information
computer system information
SCSI bus configuration
SCSI ID Device
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7
SCSI Controller
EXAMPLE
SCSI ID Device
0 Hard disk
1 CD-ROM
Tape Drive
3
(HP C1533A)
Tape Drive
5
(DLT7000)
7 SCSI Controller
backup information
Backup Application Name and Version or Release:
information about the problem
Does the problem occur every time you try the operation?
Does the problem occur if you use another backup device?
Can you read the problem tape cartridge on another drive?
What result do you get when you try a new cartridge?
If you have an autoloader, are all cartridges affected the same way?
Have you run any kind of diagnostics program, such as TapeAssure?
Detailed Description of Problem:
http://www.hp.com/go/support/tape
Company or Organization:
Contact Telephone Number:
How many times has cleaning tape been used?
Processor and Clock Speed:
Number of SCSI Controllers:
Computer Operating System/Release
Novell NetWare 4.0, Windows NT 3.51, HP-UX 10.0)
Operating System Patches Installed:
Number of Hard Disks/Size/Partitions:
Logical or Physical Mapping of Disks:
Host Adapter Make and Model
Termination
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Termination
No
No
No
Yes
Automatic
Do you back up user data only?
Do you back up system information separately?
NetWare NDS or bindery files)
Light Pattern During Problem:
Error Messages/Code Generated:
What type of media are you using?
hp learning products
may have a later version
Contact Person/Title:
(e.g., Mr. John Smith,
Network Administrator)
Fax Number:
E-Mail Address:
Mailing Address:
Model Name:
(example:
HP Surestore Ultrium 230i)
Model Number:
(example: HP C1555B)
Serial Number:
Firmware Revision:
Date Purchased:
Date of Last Cleaning:
Computer Make and Model:
(example:
HP NetServer E-series)
(example: Pentium 550)
Amount of RAM:
(example: 64 MB)
(example:
(example: Service Pack 4)
(example:
Disk 1: 1.2 GB, 1 partition
Disk 2: 1.8 GB, 2 partitions)
(example:
Disk 1 = C:/, Disk 2 = S:/)
(example:
Adaptec AHA-2940)
SCSI bus
(narrow or wide)
Internal / Devices' Bus
External
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Internal / Devices' Bus
External
Narrow /
Internal
Single-ended
Narrow /
Internal
Single-ended
Narrow /
Internal
Single-ended
Wide /
External
Single-ended
Wide /
HBA
Single-ended
Are you using HP One
Button Disaster Recovery?
(example:
Windows registry files,
Any Audible Signals:
(Brand, Capacity, Batch No.)
What result was reported?
© 2000, Hewlett-Packard Company
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