On-Site Service; Aur - Kodak i1420 User Manual

On-site service

AUR

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Included with selected Kodak Scanners is a Limited Warranty
Registration card and a Limited Warranty Summary card. The Limited
Warranty Summary card is specific by model. The Limited Warranty
Summary card contains important warranty information, including the
model number and the Limited Warranty. Refer to the Limited Warranty
Summary card to determine the available Service Methods applicable
to the particular Kodak Scanner.
If the Limited Warranty Registration card or Limited Warranty Summary
card cannot be located, additional information may be obtained about
the product, including updated warranty and service program
information and restrictions, online at www.Kodak.com/go/warranty or
by phone at (800) 822-1414.
To avoid service delays, Kodak urges end users to complete and return
the enclosed Limited Warranty Registration Card at the first opportunity.
If you cannot locate the Limited Warranty Registration card, you may
register online at www.Kodak.com/go/warranty or by phone at (800)
822-1414.
Kodak also provides a variety of service programs that may be
purchased to assist with the use and care of the Kodak Scanner.
Kodak is committed to providing its customers with quality,
performance, reliability and service under the Limited Warranty.
For the selected Kodak Scanner, and after the Response Center
verifies a hardware problem, a service call will be opened and logged.
An Kodak Field Engineer will be dispatched to the product location to
perform repair service if the product is located within the contiguous
forty-eight (48) United States, in certain areas of Alaska and Hawaii,
and if there are no security, safety or physical requirements that would
restrict the Field Engineer's access to the scanner. For additional
information on service areas, please visit our website at:
www.Kodak.com/go/docimaging. On-Site Service will be provided
between the hours of 8 a.m. and 5 p.m. local time, Monday through
Friday (excluding Kodak holidays).
AUR may be one of the easiest and most comprehensive service
offerings in the industry. In the unlikely event of a product defect, for
eligible purchasers of certain Kodak Scanners, Kodak will replace that
product within two business days.
A-61550 May 2007