Troubleshooting - Panasonic SC-HTB370 Owner's Manual

Troubleshooting

Before requesting service, make the following checks. If
you are in doubt about some of the check points, or if the
solutions indicated in the following guide do not solve the
problem, refer to "Customer Services Directory (United
States and Puerto Rico)" on page 34 if you reside in the
U.S.A. or Puerto Rico, or refer to "WARRANTY SERVICE"
on page 35 if you reside in Canada.
To return to the factory preset.
While the main unit is on, press [Í/I] on the main
unit for more than 4 sec.
(All the indicators will blink twice when this
system is reset.)
If this system does not operate as expected,
returning the settings to the factory preset
may solve the problem.
≥ The remote control code will return to "1" when
this system is returned to the factory preset. To
change the remote control code, refer to page
28.
General operation
No power.
≥ Insert the AC power supply cord securely. (
≥ After turning the main unit on, if the indicators blink and
the main unit immediately turns off, unplug the AC
power supply cord and consult your dealer.
The remote control does not work properly.
≥ The battery is depleted. Replace it with a new one.
( 8)
≥ It is possible that the insulation sheet has not been
removed. Remove the insulation sheet. (
≥ It may be necessary to set the code of the remote
control again after changing the battery of the remote
control. ( 28)
≥ Use the remote control within the correct operation
range. ( 8)
The "TV" indicator blinks.
Remove the AC power supply cord and consult your
dealer. If there are any other indicators blinking, be sure to
inform your dealer about the blinking indicators.
The main unit is automatically switched to
standby mode.
The main unit will automatically switch to standby mode
when no signal is input and no operation is performed for
approx. 30 minutes. ( 23)
Bluetooth
Pairing cannot be done.
Check the Bluetooth
The device cannot be connected.
≥ The pairing of the device was unsuccessful or the
registration has been replaced. Try pairing the device
again. (
≥ This system might be connected to a different device.
Disconnect the other device and try pairing the device
again.
The device is connected but audio cannot be
heard through this system.
For some built-in Bluetooth
audio output to "SC-HTB370" manually. Read the
operating instructions for the device for details.
The sound is interrupted.
≥ The device is out of the 10 m (33 ft) communication
range. Bring the Bluetooth
unit.
≥ Remove any obstacle between the main unit and the
device.
≥ Other devices that use the 2.4 GHz frequency band
(wireless router, microwaves, cordless phones, etc.) are
interfering. Bring the Bluetooth
23) main unit and distance it from the other devices.
≥ Select "MODE1" for stable communication. (
Sound
No sound (or image).
≥ Turn muting off. (
≥ Check the connections to the other devices. (
≥ Make sure that the received audio signal is compatible
8)
with this system. (
≥ Turn this system off and then on again.
≥ If the connections are correct, there might be a problem
with the cables. Redo the connections with different
cables.
≥ Check the audio output settings on the connected
device.
The dual audio cannot be changed from main
to secondary.
If the audio received from the connected device is not
"Dolby Dual Mono" or the output setting is not "Bitstream",
the setting cannot be changed from this system. Change
the setting on the connected device.
The volume is lowered when the main unit is
turned on.
If the main unit is turned off with the volume setting in the
greater half (above 50), the main unit will automatically
lower the volume to the middle (50) when the main unit is
turned on. (
The dialog is too persistent or the dialog does
not sound natural.
This system has a function to make the dialog stand out
when the volume is low. (
®
device condition.
®
24)
® devices, you have to set the
device closer to the main
®
device closer to the
®
25)
30)
28)
28)
27)
22)
29
RQT9777